TY - BOOK ID - 47770846 TI - Measuring quality : performance measurement in libraries AU - Poll, Roswitha AU - Boekhorst, Peter te PY - 2007 VL - 127. SN - 9783598220333 3598220332 9786613403483 128340348X 3598440286 PB - München : K. G. Saur, DB - UniCat KW - Library research KW - Academic libraries KW - Public libraries KW - Evaluation KW - libraries KW - Universities KW - evaluation. KW - evaluation KW - library sciences KW - Economic indicators KW - development indicators KW - Bibliothèques universitaires KW - Evaluation. KW - County libraries KW - Libraries, County KW - Libraries KW - College libraries KW - Libraries, University and college KW - University libraries KW - Libraries and colleges KW - Services to colleges and universities KW - BPB0710 KW - 027 KW - 025.12 KW - 025 KW - 610 Informatiecentra. Algemeen KW - 025 Bibliotheekbeheer KW - Bibliotheekbeheer KW - 025.12 Bibliotheekbeheer: statistieken, rapporten; prestatiemeting KW - Bibliotheekbeheer: statistieken, rapporten; prestatiemeting KW - Academic libraries - Evaluation KW - Public libraries - Evaluation KW - Outil d'information UR - https://www.unicat.be/uniCat?func=search&query=sysid:47770846 AB - The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library ER -