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Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business. In this balanced treatment of the field of business process change, Paul H

Electronic commerce. --- Organizational change. --- System design. --- Electronic commerce --- Organizational change --- System design --- 658.406 --- Design, System --- Systems design --- Electronic data processing --- System analysis --- Change, Organizational --- Organization development --- Organizational development --- Organizational innovation --- Management --- Organization --- Manpower planning --- Cybercommerce --- E-business --- E-commerce --- E-tailing --- eBusiness --- eCommerce --- Electronic business --- Internet commerce --- Internet retailing --- Online commerce --- Web retailing --- Commerce --- Information superhighway

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Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics. * Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns. * The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together. * Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. * Offers all new detailed case studies showing how these methods are implemented.

Social change --- Computer architecture. Operating systems

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Expert systems (Computer science) --- Artificial intelligence --- Management --- Business --- Industrial management --- Data processing --- Systèmes experts (informatique) --- Intelligence artificielle --- Gestion --- Informatique --- Artificial intelligence. --- Intelligence artificielle. --- Informatique. --- Management - Data processing --- Business - Data processing --- Industrial management - Data processing

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Computer software --- -Object-oriented methods (Computer science) --- UML (Computer science) --- World Wide web --- W3 (World Wide Web) --- Web (World Wide Web) --- World Wide Web (Information retrieval system) --- WWW (World Wide Web) --- Hypertext systems --- Multimedia systems --- Internet --- Unified Modeling Language (Computer science) --- Modeling languages (Computer science) --- Object-oriented methods (Computer science) --- Object development methods (Computer science) --- Object orientation (Computer science) --- Object-oriented development (Computer science) --- Object technology (Computer science) --- System design --- Software, Computer --- Computer systems --- Development --- Programming --- Artificial intelligence. Robotics. Simulation. Graphics --- World Wide Web --- Development of computer software --- Software development --- Computer software - Development

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Artificial intelligence. Robotics. Simulation. Graphics