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Het vermogen om emoties van anderen te kunnen meevoelen is een zeer oude verworvenheid die zich volgens Frans de Waal in ons lichaam én in onze geest heeft genesteld. Dankzij dit vermogen, dat we empathie noemen, hebben we als soort hebben kunnen overleven. Sociaal, onbaatzuchtig gedrag is volgens hem minstens net zo belangrijk als het 'recht van de sterkste'. Maar als empathie zo belangrijk is voor de menselijke soort, moet de politiek daar dan niet meer op inspelen?

Empathie. --- Philosophical anthropology --- General ethics --- Empathy --- Social aspects --- Empathie --- Emoties --- Psychologie --- Neurologie --- Gedragspsychologie --- #KVHB:Empathie --- Antropologie --- BPB1101 --- Sociologie --- Comportement social --- #gsdbP --- social behaviour --- κοινωνική συμπεριφορά --- zachowanie społeczne --- comportament social --- socialinis elgesys --- Sozialverhalten --- sociālā uzvedība --- општествено однесување --- társadalmi viselkedés --- социално поведение --- social adfærd --- sjellje sociale --- imġiba soċjali --- socialno vedenje --- socialt beteende --- sociálne správanie --- sosiaalinen käyttäytyminen --- sotsiaalne käitumine --- друштвено понашање --- comportamento sociale --- društveno ponašanje --- comportamiento social --- sociaal gedrag --- sociální chování --- comportamento social --- антисоцијално однесување --- социјално однесување --- társadalmi magatartás --- asociaal gedrag --- општествени норми на однесување --- sociología --- socjologia --- sosiologia --- sociologi --- κοινωνιολογία --- sotsioloogia --- soċjoloġija --- социологија --- социология --- sociologija --- szociológia --- sociológia --- socioloģija --- sociology --- sociologia --- sociologie --- sociologji --- Soziologie --- gender studies --- Entwicklungssoziologie --- sociobiologie --- sociológia politického života --- Emotie --- Man --- Verpleegkunde --- Volwassene --- iompraíocht shóisialta --- socheolaíocht --- pratique de communication --- philosophie --- filosofija --- filosofie --- filozofija --- filosofia --- filozofie --- philosophy --- filosofía --- филозофија --- φιλοσοφία --- filosoofia --- filozofi --- filozofia --- fealsúnacht --- filozófia --- философия --- Philosophie --- filosofi --- gnozeologie --- humanisme --- dialektika --- ontologie --- гносеологија --- epistemologie --- дијалектика --- епистемологија --- umanesimo --- bölcselet --- онтологија --- noetika --- комуникационни умения --- комуникациски вештини --- komunikacijske vještine --- ħiliet ta’ komunikazzjoni --- viestintäkäytäntö --- scileanna cumarsáide --- τεχνική της επικοινωνίας --- Redegewandtheit --- pratica di comunicazione --- kommunikációs készségek --- kommunikation i praksis --- suhtlemisoskus --- schopnost komunikace --- abilități de comunicare --- umiejętność komunikacji --- prática da comunicação --- communicatie in de praktijk --- sposobnost komuniciranja --- bendravimo įgūdžiai --- praktisk kommunikation --- komunikačné schopnosti --- técnicas de comunicación --- aftësi komunikimi --- вештина комуникације --- communication skills --- sazināšanās prasme --- komunicēšanās prasmes --- bendravimo būdai --- комуникациска практика --- tehnici de comunicare --- komunikační metody --- kommunikationsförmåga --- komunikační schopnost --- praktika komunikimi --- communication practices --- комуникациски техники --- komunikační dovednosti --- комуникациска способност --- dorozumívací dovednosti

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Een videomeeting op het werk, een digitaal congres of een online les? Een pandemie waardoor je je thesis of doctoraat voor de webcam verdedigt? Er zijn veel redenen waarom je online moet presenteren. Maar hoe pak je dat het best aan? Hoe trek je de aandacht van je publiek en vermijd je dat ze afhaken? Want voordat je het weet bekijken ze hun mails of doen ze tijdens je praatje de vaat. In dit boek leer je hoe je een online presentatie structureert, hoe je zorgt voor interactie met je publiek en hoe je een sterke indruk maakt voor de camera. Met herkenbare voorbeelden en praktische tips. Zonder gedoe. (flaptekst)

Science --- Mass communications --- spreken in het openbaar --- presentatietechnieken --- presenteren --- Presenteren ; online. --- communicatie in de praktijk --- nieuwe technologie --- new technology --- ny teknik --- új technológia --- нова технология --- nowe technologie --- jauna tehnoloģija --- nuova tecnologia --- nova tecnologia --- nová technológia --- nueva tecnología --- teknologji e re --- nouvelle technologie --- nová technologie --- uus tehnoloogia --- uusi teknologia --- tehnologie avansată --- neue Technologie --- teknoloġija ġdida --- нова технологија --- νέες τεχνολογίες --- nova tehnologija --- ny teknologi --- naujoji technologija --- moderná technológia --- alta tecnologia --- Spitzentechnologie --- neuartige Technologie --- tecnología avanzada --- technique de pointe --- fejlett technológia --- advanced technology --- Hightech --- advanced technique --- kõrgtehnoloogia --- avanceret teknik --- alta tecnología --- progresivní technologie --- high-tech --- korszerű technika --- forkantteknologi --- teknikë e përparuar --- arenenud tehnoloogia --- spetsteknik --- špičková technika --- högt utvecklad teknik --- hoch entwickelte Technik --- arenenud tehnika --- high technology --- technologie avancée --- tecnologia de ponta --- висока технологија --- tecnologia di punta --- tecnica d'avanguardia --- avancerad teknik --- tecnologia nova --- geavanceerde technologie --- tecnología punta --- csúcstechnológia --- napredna tehnologija --- hoogontwikkelde technologie --- tecnica di punta --- speerpunttechnologie --- kehittynyt teknologia --- högteknologi --- teknologji e lartë --- τεχνολογία αιχμής --- pažangioji technika --- напредна технологија --- attīstīta tehnoloģija --- korkea teknologia --- højteknologi --- προηγμένη τεχνολογία --- technologie nouvelle --- augstās tehnoloģijas --- модерна технологија --- tehnică avansată --- haute technologie --- spitstechnologie --- tecnologia avanzata --- high tech --- aukštoji technologija --- attīstīta metode --- înaltă trhnologie --- spjutspetsteknik --- špičková technologie --- visoka tehnologija --- korszerű technológia --- moderná technika --- pažangioji technologija --- kehittynyt tekniikka --- fortgeschrittene Technologie --- tecnologia avançada --- hightech --- υψηλή τεχνολογία --- комуникационни умения --- pratique de communication --- комуникациски вештини --- komunikacijske vještine --- ħiliet ta’ komunikazzjoni --- viestintäkäytäntö --- τεχνική της επικοινωνίας --- Redegewandtheit --- pratica di comunicazione --- kommunikációs készségek --- kommunikation i praksis --- suhtlemisoskus --- schopnost komunikace --- abilități de comunicare --- umiejętność komunikacji --- prática da comunicação --- sposobnost komuniciranja --- bendravimo įgūdžiai --- praktisk kommunikation --- komunikačné schopnosti --- técnicas de comunicación --- aftësi komunikimi --- вештина комуникације --- communication skills --- sazināšanās prasme --- komunicēšanās prasmes --- bendravimo būdai --- комуникациска практика --- tehnici de comunicare --- komunikační metody --- kommunikationsförmåga --- komunikační schopnost --- praktika komunikimi --- communication practices --- комуникациски техники --- komunikační dovednosti --- комуникациска способност --- dorozumívací dovednosti --- public speaking --- Presentaties --- Online --- Online onderwijs --- communicatie --- Presentatie --- Onlineonderwijs --- scileanna cumarsáide --- Videoconferentie --- Videotelefonie --- Visual communication --- Information technology --- Digitale communicatie --- nuatheicneolaíocht --- Didactic strategies --- 001.81 --- 001.817

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Eigenlijk is het leven één grote feedbacksessie: dagelijks krijgen we advies en kritiek van vrienden, familie, collega's, klanten, leidinggevenden en zelfs van huisdieren. En ook al weten we dat feedback zeer waardevol kan zijn, vaak negeren we het of herkennen het überhaupt niet.Feedback is een cadeautje is het eerste boek dat focust op succesvol feedback ontvangen. Hoe komt het dat we kritiek kunnen ervaren als een aanval op onze identiteit? Waarom vinden we zo snel dat de ander 'geen recht van spreken' heeft? Hoeveel nuttige inzichten laten we liggen omdat 'het nu niet het juiste moment is'?Goed feedback kunnen ontvangen heeft allerlei voordelen: je relaties worden er sterker door, je zelfvertrouwen groeit en mensen vinden het prettiger om met je samen te werken. Op humorvolle wijze en met vele praktijkvoorbeelden laten Douglas Stone en Sheila Heen zien hoe iedereen zich kan trainen in het herkennen en verwerken van feedback. Want of je nu in een grote of kleine organisatie werkt, binnen een team opereert, een relatie of een gezin hebt: feedback is en blijft een cadeautje.Bron : http://www.bol.com

coaching --- Educational psychology --- feedback --- assertiviteit coachen feedback samenwerken social tools vaardigheden veerkracht vertrouwen zelfontwikkeling --- mondelinge communicatie --- communicatie --- 658.32 --- 007.1 --- Feedback --- Communicatiepsychologie --- Gesprekstechnieken --- Teamwerk --- Personeelsmanagement --- Managementvaardigheden --- 007 --- Architectuurtheorie --- Communicatie --- Gesprekstechniek --- communicatie in de praktijk --- teamwerk --- Teamarbeit --- timski rad --- тимски рад --- trabalho de equipa --- trabajo en equipo --- работа в екип --- lagarbete --- team work --- punë ne grup --- muncă în echipă --- ryhmätyö --- xogħol f'tim --- praca zespołowa --- tímová práca --- ομαδική εργασία --- csapatmunka --- grúpobair --- pracovní skupina --- lavoro di gruppo --- komandas darbs --- timsko delo --- komandinis darbas --- holdarbejde --- rühmatöö --- travail d'équipe --- тимска работа --- rad u grupi --- muncă în grup --- werk in teamverband --- grupas darbs --- obair bhuíne --- trabajo en grupo --- csoportmunka --- travail en groupe --- práce v týmu --- brigadinis darbas --- Gruppenarbeit --- práca v skupine --- ploegenarbeid --- teamwork --- tiimityö --- grupparbete --- работа во група --- punë grupi --- grupni rad --- group work --- meeskonnatöö --- darbs komandā --- trabalho em grupo --- groepswerk --- kopdarbs --- lavoro d'equipe --- teammunka --- kolektivní práce --- grupinis darbas --- týmová práce --- skupinová práce --- práce ve skupině --- комуникационни умения --- pratique de communication --- комуникациски вештини --- komunikacijske vještine --- ħiliet ta’ komunikazzjoni --- viestintäkäytäntö --- scileanna cumarsáide --- τεχνική της επικοινωνίας --- Redegewandtheit --- pratica di comunicazione --- kommunikációs készségek --- kommunikation i praksis --- suhtlemisoskus --- schopnost komunikace --- abilități de comunicare --- umiejętność komunikacji --- prática da comunicação --- sposobnost komuniciranja --- bendravimo įgūdžiai --- praktisk kommunikation --- komunikačné schopnosti --- técnicas de comunicación --- aftësi komunikimi --- вештина комуникације --- communication skills --- sazināšanās prasme --- komunicēšanās prasmes --- bendravimo būdai --- комуникациска практика --- tehnici de comunicare --- komunikační metody --- kommunikationsförmåga --- komunikační schopnost --- praktika komunikimi --- communication practices --- комуникациски техники --- komunikační dovednosti --- комуникациска способност --- dorozumívací dovednosti --- arbeidsbetrekking --- marrëdhënie pune --- ammatilliset suhteet --- relații de serviciu --- marrëdhënie profesionale --- profesionālās attiecības --- vzťahy v zamestnaní --- profesiniai santykiai --- Beziehungen zwischen Arbeitgeber und Arbeitnehmer --- relações do trabalho --- relații profesionale --- професионални односи --- relazioni professionali --- kolektyvinė sutartis --- kollektív munkaügyi kapcsolatok --- ametisuhted --- relation professionnelle --- relações profissionais --- työelämän suhteet --- profesionalni odnosi --- односите меѓу социјалните партнери --- vztahy v zaměstnání --- darbiniai santykiai --- ametialased suhted --- employment relations --- profesijné vzťahy --- tööturusuhted --- darba attiecības rūpniecībā --- a szociális partnerek közötti kapcsolatok --- marrëdhënie industriale --- industrial relations --- užimtumo santykiai --- relación profesional --- beroepsbetrekking --- επαγγελματική σχέση --- professional relations --- occupational relations --- faglige relationer --- darba attiecības --- relación laboral --- работни односи --- relazzjonijiet industrijali --- радни односи --- töösuhted --- arbetsmarknadsrelationer --- трудови отношения --- relazioni industriali --- labour relations --- relații de muncă --- relações laborais --- caidreamh oibreachais --- darbo santykiai --- Beziehungen zwischen den Sozialpartnern --- pracovní vztahy --- arbejdsmarkedsrelationer --- stosunki pracy --- relation du travail --- marrëdhëniet e punës --- pracovné vzťahy --- εργασιακές σχέσεις --- radni odnosi --- munkaügyi kapcsolatok --- työmarkkinasuhteet --- odnosi med socialnimi partnerji

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Beleefd groeten, met de juiste vork eten en een oudere dame laten voorgaan. Dit is lang ons idee geweest over "etiquette'. Vandaag leven we grotendeels in een virtuele wereld zonder duidelijke regels. Wanneer moeten we die mail beantwoorden? Wat zijn de omgangsregels als het gaat om online samenwerken met collega's? Hoe reageren we als we via Facebook een overlijdensbericht ontvangen? En ja, hoe gaan we digitaal daten met de bedoeling elkaar uiteindelijk toch echt te ontmoeten?Over deze 1001 dagelijkse dilemma's hebben etiquetteconsultant Brigitte Balfoort en digitaal expert Max Dedulle zich uitgebreid geïnformeerd. Het resultaat is een praktische handleiding om met zijn allen ook dezelfde digitale taal te spreken.

General ethics --- Social psychology --- Computer architecture. Operating systems --- Mediawijsheid --- Netiquette --- Digitale communicatie --- Internet en maatschappij --- informatietechnologie --- sociale media --- communicatie in de praktijk --- комуникационни умения --- pratique de communication --- комуникациски вештини --- komunikacijske vještine --- ħiliet ta’ komunikazzjoni --- viestintäkäytäntö --- τεχνική της επικοινωνίας --- Redegewandtheit --- pratica di comunicazione --- kommunikációs készségek --- kommunikation i praksis --- suhtlemisoskus --- schopnost komunikace --- abilități de comunicare --- umiejętność komunikacji --- prática da comunicação --- sposobnost komuniciranja --- bendravimo įgūdžiai --- praktisk kommunikation --- komunikačné schopnosti --- técnicas de comunicación --- aftësi komunikimi --- вештина комуникације --- communication skills --- sazināšanās prasme --- komunicēšanās prasmes --- bendravimo būdai --- комуникациска практика --- tehnici de comunicare --- komunikační metody --- kommunikationsförmåga --- komunikační schopnost --- praktika komunikimi --- communication practices --- комуникациски техники --- komunikační dovednosti --- комуникациска способност --- dorozumívací dovednosti --- médias sociaux --- sociální média --- обществени медии --- друштвени медиуми --- soziale Medien --- medios sociales --- družbeni mediji --- sociālie mediji --- media sociais --- sosiaalisen median väline --- media społecznościowe --- na meáin shóisialta --- sociala medier --- sociale medier --- social media --- közösségi média --- μέσα κοινωνικής δικτύωσης --- društveni mediji --- sotsiaalmeedia --- sociálne médiá --- media soċjali --- media sociali --- mijloace de comunicare sociale --- socialinė žiniasklaida --- mjetet e komunikimit social --- друштвени медији --- social network --- дружбени медиуми --- média social --- platformă (de comunicare) socială --- réseaux sociaux --- midja soċjali --- mezzi ta' komunikazzjoni soċjali --- sociālie plašsaziņas līdzekļi --- suhtlusmeedia --- ühismeedia --- sociální médium --- socialiniai tinklai --- rede social --- media sociale --- μέσο κοινωνικής δικτύωσης --- réseau social --- platforma społecznościowa --- Social Media --- družbeni medij --- medium soċjali --- socialt netværk --- sociálne médium --- redes sociales --- друштвена мрежа --- mezzi tax-xandir soċjali --- közösségi médium --- социјални медиуми --- social medium --- обществена медия --- социална мрежа --- sosiaalinen media --- медиуми за општење --- redes sociais --- Informationstechnologie --- informaatioteknologia --- teknologjia e informacionit --- infotehnoloogia --- tecnología de la información --- tecnologia da informação --- informačná technológia --- информационна технология --- informationsteknologi --- information technology --- teknoloġija tal-informazzjoni --- informācijas tehnoloģija --- technologie de l'information --- informační technologie --- tehnologia informației --- információtechnológia --- информатичка технологија --- информациона технологија --- informationsteknik --- τεχνολογία των πληροφοριών --- technologia informacyjna --- informacinė technologija --- tecnologia dell'informazione --- informacijska tehnologija --- sidetehnoloogia --- communications technology --- teknologji komunikacioni --- Kommunikationstechnologie --- Information and communication technologies --- technologie de la communication --- výpočetní technika --- komunikačná technológia --- komunikācijas tehnoloģijas --- informacijos technologija --- tehnologia comunicațiilor --- komunikační technologie --- technique de l'information --- ryšių priemonių technologija --- телекомуникациска технологија --- επικοινωνιακή τεχνολογία --- tecnologia da comunicação --- комуникациска технологија --- viestintäteknologia --- ICT --- tecnologia delle telecomunicazioni --- tecnologia delle comunicazioni --- informační technika --- tecnología de la comunicación --- obavijesna tehnologija --- kommunikationsteknologi --- communicatietechnologie --- τεχνική των πληροφοριών --- információs technológia --- scileanna cumarsáide --- teicneolaíocht faisnéise

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Nieuwe, geactualiseerde editie van dé gids waarmee je anderen echt kunt overtuigenHét fundamentele en razend populaire boek over invloed en overtuiging van de gerenommeerde internationale bestsellerauteur Robert B. Cialdini is nu compleet herzien en uitgebreid, in een nieuwe vertaling.In de nieuwe editie van deze veelgeprezen bestseller legt Cialdini uit waarom mensen ?ja? zeggen en hoe je deze inzichten in zowel werk- als privésituaties kunt toepassen. Aan de hand van herkenbare praktijkvoorbeelden en de wetenschap erachter leer je hoe je de universele principes van invloed kunt toepassen, zodat je anderen kunt overtuigen en ? minstens zo belangrijk ? hoe je jezelf kunt verdedigen tegen invloedspogingen van een ander. De oorspronkelijke editie van Invloed legde het geheim van succesvol overtuigen in zes principes uit; voor deze nieuwe editie voegt Cialdini er een zevende aan toe: eenheid, evenals nieuwe inzichten voor de online wereld.bron: www.standaardboekhandel.be

Communicatie, extern --- Communicatietechnieken --- Sociologie --- 431 --- marketing --- communicatie --- opleiding management --- formation management --- Beïnvloeding --- Onderhandeling --- communicatie in de praktijk --- psychologische intimidatie --- psychologie --- psychológia --- psihologie --- psiholoģija --- psühholoogia --- psychologia --- psykologia --- psichologija --- psikologji --- psicología --- психологија --- síceolaíocht --- pszichológia --- psykologi --- psikoloġija --- ψυχολογία --- psychology --- psicologia --- psihologija --- Psychologie --- психология --- psikofiziologji --- psicología de la educación --- lapsipsykologia --- κοινωνική ψυχολογία --- prison psychology --- психопатологија --- παιδοψυχολογία --- sociální psychologie --- börtönpszichológia --- psicología social --- psychopatologie --- vězeňská psychologie --- gyermeklélektan --- kalėjimo psichologija --- inlärningspsykologi --- Kinderpsychologie --- sosiaalipsykologia --- child psychology --- neveléspszichológia --- psicologia social --- psychologické poradenství --- social psychology --- lélektan --- uddannelsespsykologi --- socialpsykologi --- psühhofüsioloogia --- gevangenispsychologie --- udvikling af personligheden --- vankilapsykologia --- psicofisiologia --- psychophysiologie --- kinderpsychologie --- ontwikkelingspsychologie --- Gefängnispsychologie --- Psychophysiologie --- švietimo psichologija --- bērnu psiholoģija --- psychologie de l'enfant --- sociálna psychológia --- koulutuspsykologia --- zatvorska psihologija --- Sozialpsychologie --- psicologia sociale --- ψυχοφυσιολογία --- børnepsykologi --- psihofizioloģija --- socialinė psichologija --- lapsepsühholoogia --- skolpsykologi --- psihologia deținuților --- psicologia infantile --- ψυχολογία της εκπαίδευσης --- sociālā psiholoģija --- psykologi i kriminalvården --- psychologie de l'éducation --- psicología de prisiones --- psychophysiology --- psikologji sociale --- szociálpszichológia --- psykofysiologia --- socijalna psihologija --- psikologjia në burg --- ieslodzīto psiholoģija --- etologie --- pszichofiziológia --- hariduspsühholoogia --- detská psychológia --- pedagoģiskā psiholoģija --- psychologie carcérale --- psicologia infantil --- Schulpsychologie --- sotsiaalpsühholoogia --- sociale psychologie --- dětská psychologie --- психологија на личноста --- barnpsykologi --- psicologia da educação --- psykofysiologi --- psicofisiología --- psychologie sociale --- psicología infantil --- educational psychology --- psichofiziologija --- psicologia carceraria --- psychofysiologie --- σωφρονιστική ψυχολογία --- psikologji e fëmijës --- psihologie socială --- psihologia copilului --- vaiko psichologija --- dječja psihologija --- psihologija obrazovanja --- vanglapsühholoogia --- psikologji edukative --- psicologia dell'educazione --- väzenská psychológia --- pszichikai zaklatás --- acoso moral --- harcèlement moral --- ciapadh síceolaíoch --- психичко вознемирување --- assédio moral --- dręczenie psychiczne --- psihičko zlostavljanje --- psychologické obťažovanie --- морален тормоз --- psiholoģiska uzmākšanās --- psihično nasilje --- psychological harassment --- психичко злостављање --- molestie morali --- moraalne ahistamine --- ngacmim psikologjik --- ψυχολογική παρενόχληση --- psychologické obtěžování --- psichinė prievarta --- mobbning --- moraalinen häirintä --- hărțuire psihică --- fastidju psikoloġiku --- Psychoterror --- mobning --- psychoteror --- molestie psicologiche --- mobbing --- деловна траума --- ngacmim moral --- заплашување на работното место --- acoso psicológico --- grupinis terorizavimas --- frikësim --- психолошки терор --- ārpusreglamenta attiecības --- šikana --- bullying --- психолошка уцена --- hărțuire morală --- bosing --- psykisk vold --- žmogaus terorizavimas --- moral harassment --- психолошки и морален терор на работното место --- psykologinen häirintä --- morālā uzmācība --- заплашување --- psychologické vydírání --- psichologinis terorizavimas --- понижување --- megfélemlítés --- Bullying --- kényszer --- морален терор --- psiholoģiskais terors --- психолошко насилство --- psühholoogiline ahistamine --- bulling --- морално вознемирување --- rrethim --- mobing --- morální obtěžování --- trakasserier --- psykiskt våld --- Mobbing --- įbauginimas --- fenyegetés --- erőszakos bűncselekmények --- harcèlement psychologique --- психичко малтретирање --- комуникационни умения --- pratique de communication --- комуникациски вештини --- komunikacijske vještine --- ħiliet ta’ komunikazzjoni --- viestintäkäytäntö --- scileanna cumarsáide --- τεχνική της επικοινωνίας --- Redegewandtheit --- pratica di comunicazione --- kommunikációs készségek --- kommunikation i praksis --- suhtlemisoskus --- schopnost komunikace --- abilități de comunicare --- umiejętność komunikacji --- prática da comunicação --- sposobnost komuniciranja --- bendravimo įgūdžiai --- praktisk kommunikation --- komunikačné schopnosti --- técnicas de comunicación --- aftësi komunikimi --- вештина комуникације --- communication skills --- sazināšanās prasme --- komunicēšanās prasmes --- bendravimo būdai --- комуникациска практика --- tehnici de comunicare --- komunikační metody --- kommunikationsförmåga --- komunikační schopnost --- praktika komunikimi --- communication practices --- комуникациски техники --- komunikační dovednosti --- комуникациска способност --- dorozumívací dovednosti --- Praktijkvoorbeeld --- Gedrag --- Gedragsmanagement --- Bedrijfscommunicatie --- Sociale vaardigheden --- Communicatietechniek --- Communicatiesociologie --- Communicatieve vaardigheden