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Die Servicequalität hat sich in den meisten Dienstleistungssektoren als der bedeutendste Erfolgs- und Wettbewerbsfaktor herausgestellt. Das Management der Servicequalität stellt sich dabei als eine weitgehend unerforschte und komplexe Gestaltungsaufgabe dar, besonders wenn mehrere Serviceanbieter gemeinsam ein Verbundangebot erstellen. In der vorliegenden Arbeit wird am Beispiel von internationalen Verkehrsflughäfen untersucht, wie in einem Dienstleistungscenter das Management im Zusammenwirken mit den Dienstleistungspartnern die Servicequalität optimieren kann. Die mittels eines beziehungsorientierten Forschungsansatzes gewonnenen Erkenntnisse werden anschließend auf andere Centertypen wie Messe- und Kongreßcenter, Erlebnisparks, Medical Center etc. übertragen.
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Normen und Standards sind integraler Bestandteil der digitalen Transformation. Unternehmen und Anwender finden jedoch eine immer komplexere Standardisierungs- und Normungslandschaft vor. Das Buch leistet einen wichtigen Beitrag, um diese Komplexität besser zu durchdringen. Im ersten Teil "Normen und Standards anwenden" werden Recherche- und Analysetools vorgestellt, die Bedeutung von Normen für die Verbreitung neuer Technologien diskutiert und Referenzarchitekturmodelle detailliert erklärt. Im zweiten Teil "Normen und Standards erstellen" werden innovative Methoden zur Konsensfindung, die unternehmerische Entscheidung in Bezug auf Normung, Patentierung, Offenlegung und Lizenzierung, die Rolle der Open-Source-Communities in der Normung sowie das Thema Cybersicherheit in den Blick genommen. Die Autoren aus Wissenschaft und Praxis liefern Unternehmern, Normungsorganisationen sowie politischen Entscheidungsträgern konkrete Entscheidungshilfen und Anregungen für die Anwendung und Erstellung von Normen und Standards. Norms and standards are indispensable for the success of the economy's digital transformation, even as their applications become more and more complex. This book sheds light on relevant findings from standards research, participation in standardization consortia, certification, and other important aspects and condenses them into specific recommendations.
Standardization --- Information technology --- Data processing. --- Standards. --- Industrial engineering --- Grading --- Mass production --- Specifications --- Testing --- BUSINESS & ECONOMICS / Commerce. --- digital transformation --- norms --- standards --- standards research --- standardization consortia
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"A history of proxies and how they are made, shaped, and maintained"--
Simulation methods --- Standardization --- Analogy. --- History. --- Social aspects --- Industrial engineering --- Grading --- Mass production --- Specifications --- Testing --- Simulation techniques --- System simulation --- Operations research --- Systems engineering --- Models and modelmaking --- Knowledge, Theory of --- Reasoning --- History of engineering and technology --- Media studies
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Standards often remain unseen, yet they play a fundamental part in the organisation of contemporary capitalism and society at large. What form of power do they epitomise? Why have they become so prominent? Are they set to be as important for the globalisation of services as for manufactured goods? Graz draws on international political economy and cognate fields to present strong theoretical arguments, compelling research and surprising evidence on the role of standards in the global expansion of services, with in-depth studies of their institutional environment and cases including the insurance industry and business process outsourcing in India. The power of standards resembles a form of transnational hybrid authority, in which ambiguity should be seen as a generic attribute, defining not only the status of public and private actors involved in standardisation and regulation, but also the scope of issues concerned and the space in which such authority is recognised when complying to standards. This book is also available as Open Access.
Service industries. --- Service industries --- Globalization. --- Standardization. --- Standards. --- Industrial engineering --- Grading --- Mass production --- Specifications --- Testing --- Global cities --- Globalisation --- Internationalization --- International relations --- Anti-globalization movement --- Industries --- POLITICAL SCIENCE / International Relations / General. --- private authority --- power --- India --- insurance --- offshoring --- global governance --- standards --- services --- global political economy --- globalisation --- regulation --- hybrid
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This book is open access, which means that you have free and unlimited access. This book analyses and discusses the recent developments for assessing research quality in the humanities and related fields in the social sciences. Research assessments in the humanities are highly controversial and the evaluation of humanities research is delicate. While citation-based research performance indicators are widely used in the natural and life sciences, quantitative measures for research performance meet strong opposition in the humanities. This volume combines the presentation of state-of-the-art projects on research assessments in the humanities by humanities scholars themselves with a description of the evaluation of humanities research in practice presented by research funders. Bibliometric issues concerning humanities research complete the exhaustive analysis of humanities research assessment. The selection of authors is well-balanced between humanities scholars, research funders, and researchers on higher education. Hence, the edited volume succeeds in painting a comprehensive picture of research evaluation in the humanities. This book is valuable to university and science policy makers, university administrators, research evaluators, bibliometricians as well as humanities scholars who seek expert knowledge in research evaluation in the humanities.
General ethics --- Public administration --- Didactic evaluation --- Teaching --- Higher education --- HO (hoger onderwijs) --- assessments (onderwijs) --- ethiek --- evaluatie (onderwijs) --- onderwijs --- opvoeding --- administratie --- Education --- Education, Higher. --- Ethics. --- Public administration. --- Testing --- Administration, Public --- Delivery of government services --- Government services, Delivery of --- Public management --- Public sector management --- Political science --- Administrative law --- Decentralization in government --- Local government --- Public officers --- Deontology --- Ethics, Primitive --- Ethology --- Moral philosophy --- Morality --- Morals --- Philosophy, Moral --- Science, Moral --- Philosophy --- Values --- College students --- Postsecondary education --- Universities and colleges --- Mechanical properties testing --- Reliability (Engineering) --- Grading --- Specifications --- Standardization --- Children --- Education, Primitive --- Education of children --- Human resource development --- Instruction --- Pedagogy --- Schooling --- Students --- Youth --- Civilization --- Learning and scholarship --- Mental discipline --- Schools --- Training --- Assessment. --- Higher education. --- Assessment, Testing and Evaluation. --- Higher Education. --- Public Administration. --- Assessment --- Ethics
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This book is Open Access under a CC BY licence. .
Computer science. --- Computer organization. --- Programming languages (Electronic computers). --- Computers. --- Computer Science. --- Programming Languages, Compilers, Interpreters. --- Theory of Computation. --- Computer Systems Organization and Communication Networks. --- Computer Hardware. --- Computing Methodologies. --- Computing Milieux. --- Computer hardware. --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Computer languages --- Computer program languages --- Computer programming languages --- Machine language --- Electronic data processing --- Languages, Artificial --- Organization, Computer --- Electronic digital computers --- Informatics --- Science --- Information theory. --- Computer network architectures. --- Artificial intelligence. --- Artificial Intelligence. --- AI (Artificial intelligence) --- Artificial thinking --- Intellectronics --- Intelligence, Artificial --- Intelligent machines --- Machine intelligence --- Thinking, Artificial --- Bionics --- Cognitive science --- Digital computer simulation --- Logic machines --- Self-organizing systems --- Simulation methods --- Fifth generation computers --- Neural computers --- Architectures, Computer network --- Network architectures, Computer --- Computer architecture --- Communication theory --- Communication --- Programming languages (Electronic computers) --- Systems software --- Computer software --- Verification --- distributed computer systems --- program verification --- software engineering specifications --- systems verification --- processors --- semantics --- type --- program compilers --- artificial intelligence --- formal logic --- formal model --- java --- model checking --- computer architecture --- separation logic --- programming language --- theorem proving --- computer software selection and evaluation --- Compilers (Computer programs). --- Computer engineering. --- Computer networks. --- Compilers and Interpreters. --- Computer Engineering and Networks. --- Communication systems, Computer --- Computer communication systems --- Data networks, Computer --- ECNs (Electronic communication networks) --- Electronic communication networks --- Networks, Computer --- Teleprocessing networks --- Data transmission systems --- Digital communications --- Electronic systems --- Information networks --- Telecommunication --- Cyberinfrastructure --- Network computers --- Computers --- Compiling programs (Computer programs) --- Computer programs --- Programming software --- Distributed processing --- Design and construction
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Computer science. --- Computer system failures. --- Computer security. --- Data structures (Computer science). --- Computers. --- Computer Science. --- Systems and Data Security. --- Theory of Computation. --- Computing Milieux. --- Data Structures, Cryptology and Information Theory. --- System Performance and Evaluation. --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Information structures (Computer science) --- Structures, Data (Computer science) --- Structures, Information (Computer science) --- Electronic data processing --- File organization (Computer science) --- Abstract data types (Computer science) --- Computer privacy --- Computer system security --- Computers --- Cyber security --- Cybersecurity --- Electronic digital computers --- Protection of computer systems --- Security of computer systems --- Data protection --- Security systems --- Hacking --- Computer failures --- Computer malfunctions --- Failure of computer systems --- System failures (Engineering) --- Fault-tolerant computing --- Informatics --- Science --- Protection --- Security measures --- Failures --- Information theory. --- Data structures (Computer scienc. --- Computer system performance. --- Data Structures and Information Theory. --- Communication theory --- Communication --- security analysis --- cryptography --- privacy --- world wide web --- semantics --- programming languages --- formal specification --- program compilers --- specifications --- formal logic --- computer science --- separation logic --- formal methods --- data privacy --- security systems --- software engineering --- computer software selection and evaluation --- internet --- verification --- authentication
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This book is Open Access under a CC BY licence.
Computer science. --- Computer organization. --- Software engineering. --- Programming languages (Electronic computers). --- Computers. --- Computer Science. --- Software Engineering. --- Programming Languages, Compilers, Interpreters. --- Computer Systems Organization and Communication Networks. --- The Computing Profession. --- Theory of Computation. --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Computer languages --- Computer program languages --- Computer programming languages --- Machine language --- Electronic data processing --- Languages, Artificial --- Computer software engineering --- Engineering --- Organization, Computer --- Electronic digital computers --- Informatics --- Science --- Computer network architectures. --- Computer industry. --- Information theory. --- Electronic industries --- Communication theory --- Communication --- Architectures, Computer network --- Network architectures, Computer --- Computer architecture --- computer software maintenance --- computer software selection and evaluation --- formal logic --- formal methods --- formal specification --- programming languages --- semantics --- software engineering --- specifications --- verification --- Compilers (Computer programs). --- Computer engineering. --- Computer networks. --- Professions. --- Compilers and Interpreters. --- Computer Engineering and Networks. --- Communication systems, Computer --- Computer communication systems --- Data networks, Computer --- ECNs (Electronic communication networks) --- Electronic communication networks --- Networks, Computer --- Teleprocessing networks --- Data transmission systems --- Digital communications --- Electronic systems --- Information networks --- Telecommunication --- Cyberinfrastructure --- Network computers --- Computers --- Compiling programs (Computer programs) --- Computer programs --- Programming software --- Systems software --- Career patterns --- Careers --- Jobs --- Professional services --- Occupations --- Interprofessional relations --- Vocational guidance --- Distributed processing --- Design and construction
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This book is Open Access under a CC BY licence.
Computer science. --- Computer organization. --- Software engineering. --- Computer logic. --- Computers. --- Computer Science. --- Logics and Meanings of Programs. --- Software Engineering/Programming and Operating Systems. --- Computer Systems Organization and Communication Networks. --- Computing Methodologies. --- Computing Milieux. --- Computer Hardware. --- Computer hardware. --- Automatic computers --- Automatic data processors --- Computer hardware --- Computing machines (Computers) --- Electronic brains --- Electronic calculating-machines --- Electronic computers --- Hardware, Computer --- Computer systems --- Cybernetics --- Machine theory --- Calculators --- Cyberspace --- Computer science logic --- Logic, Symbolic and mathematical --- Computer software engineering --- Engineering --- Organization, Computer --- Electronic digital computers --- Informatics --- Science --- Logic design. --- Computer network architectures. --- Artificial intelligence. --- Artificial Intelligence. --- AI (Artificial intelligence) --- Artificial thinking --- Intellectronics --- Intelligence, Artificial --- Intelligent machines --- Machine intelligence --- Thinking, Artificial --- Bionics --- Cognitive science --- Digital computer simulation --- Electronic data processing --- Logic machines --- Self-organizing systems --- Simulation methods --- Fifth generation computers --- Neural computers --- Architectures, Computer network --- Network architectures, Computer --- Computer architecture --- Design, Logic --- Design of logic systems --- Digital electronics --- Electronic circuit design --- Logic circuits --- Switching theory --- System design --- System analysis --- Computer software --- Development --- state space --- semantics --- programming languages --- program compilers --- specifications --- formal logic --- model checking --- multi core processors --- computer architecture --- formal methods --- software engineering --- computer software selection and evaluation --- model checker --- verification --- Computer engineering. --- Computer networks. --- Computer Science Logic and Foundations of Programming. --- Software Engineering. --- Computer Engineering and Networks. --- Communication systems, Computer --- Computer communication systems --- Data networks, Computer --- ECNs (Electronic communication networks) --- Electronic communication networks --- Networks, Computer --- Teleprocessing networks --- Data transmission systems --- Digital communications --- Electronic systems --- Information networks --- Telecommunication --- Cyberinfrastructure --- Network computers --- Computers --- Distributed processing --- Design and construction
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Les contributions réunies dans le présent ouvrage ont été présentées lors de séances de recyclage organisées les 3, 10, et 17 mars 1989 par la Faculté de droit des Facultés universitaires Saint-Louis. L'ensemble de ces manifestations ont porté sur deux évolutions remarquables du droit de la construction observées au cours de ces dernières années, à savoir : les statuts et les responsabilités des édificateurs. En effet, les activités des architectes, entrepreneurs et promoteurs sont de plus en plus régies par des règles spécifiques que les intéressés ne peuvent plus ignorer sous peine de s'exposer à des risques majeurs en cas d'inobservation des prescriptions rigoureuses et impératives qu'elles consacrent. La multiplication de ces normes, dont le champ d'application porte sur la nature même de l'intervention de chacun des édificateurs, a constitué progressivement le fondement de véritables statuts pour ceux-ci. À la suite d'une telle évolution, il a semblé également intéressant d'en mesurer les conséquences sur les responsabilités de ces professionnels et les divers régimes d'assurance qui les couvrent.
Tort and negligence --- Belgium --- Bouwnijverheid --- Burgerlijk recht --- Construction --- Deontologie --- Droit civil --- Déontologie --- Malpractice --- Contractors --- Architects --- Responsabilité professionnelle --- Entrepreneurs --- Architectes --- Legal status, laws, etc. --- Droit --- Real estate development --- Construction industry --- Construction contracts --- Law and legislation --- 347.44 <493> --- 351.82*8 <493> --- -Architects --- -Real estate development --- -Construction industry --- -Construction contracts --- -347.454.3 <493> --- AA / International- internationaal --- 7 --- 13.15 --- Building --- Building contracts --- Contracts for work and labor --- Building industry --- Home building industry --- Development, Real estate --- Developments (Real estate) --- Land development --- Land use --- Real estate business --- Land subdivision --- Professional employees --- Overeenkomsten. Contracten. Soorten contracten. Rechtsbekwaamheid en contracten. Gevolgen van contracten t.o.v.derden. Contractuele aansprakelijkheid.--België --- Beroepenrecht. Vestigingswetgeving--België --- Legal status, laws, etc --- -Legal status, laws, etc --- -Law and legislation --- -Schone kunsten - Kunst als vrijetijdsbesteding. --- Wettelijke en contractuele aansprakelijkheid ; Architecten ; Aannemers --- Contracts and specifications --- Contracts --- Schone kunsten - Kunst als vrijetijdsbesteding. --- Beaux-arts - Arts d'agrément. --- Fine arts. Art as a way of using leisure. --- 7 Schone kunsten - Kunst als vrijetijdsbesteding. --- 7 Beaux-arts - Arts d'agrément. --- 7 Fine arts. Art as a way of using leisure. --- 351.82*8 <493> Beroepenrecht. Vestigingswetgeving--België --- 347.44 <493> Overeenkomsten. Contracten. Soorten contracten. Rechtsbekwaamheid en contracten. Gevolgen van contracten t.o.v.derden. Contractuele aansprakelijkheid.--België --- Responsabilité professionnelle --- 347.454.3 <493> --- Schone kunsten - Kunst als vrijetijdsbesteding --- Building laws --- Profession du bâtiment --- Architecte - législation professionnelle --- Contrat --- Contractors - Legal status, laws, etc. - Belgium. --- Architects - Legal status, laws, etc. - Belgium. --- Real estate development - Law and legislation - Belgium. --- Construction industry - Law and legislation - Belgium. --- Construction contracts - Belgium. --- assurance --- promoteur --- édificateur --- architecte --- droit de la construction --- statut --- entrepreneur --- responsabilité
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