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An essential guide for leaders who want to use social media to be "open" while maintaining control "Be Open, Be Transparent, Be Authentic" are the current leadership mantras-but companies often push back. Business is premised on the concept of control and yet the new world order demands openness-leaders do not know how to be open and be in control. This must-have resource will help the modern leader understand how to lead in the new open world-where blogging, twittering, facebooking, and digging are becoming the norm. the author lays out the steps that leaders must take to transform their organizations and themselves into being "open" -and exactly what that will mean. > Shows how to use social media to become an open organization > Offers basic advice for leaders who are adapting to the new era of openness in the marketplace > The author Charlene Li is one of the foremost experts on social media and technologies In easy-to-understand language, this book will help leaders orient themselves to social networking and other technological advances.

Leadership. --- Online social networks. --- Leidinggeven. --- Sociale netwerken --- Internet. --- Leadership --- Online social networks

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Business professionals consistently list networking as one of the most powerful strategies for career advancement. But you have to make it happen. Networking for Career Success provides you with 24 tips, tools, and lessons for building mutually beneficial relationships, then cultivating them as opportunities arise. It outlines a step-by-step program for working with your current contacts and then adding new contacts by meeting people the right ways.

Business networks. --- Career development. --- Netwerken. --- Public relations. --- Social networks. --- Sociale netwerken. --- Success in business.

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Facebook, Twitter, and LinkedIn generate a tremendous amount of valuable social data, but how can you find out who's making connections with social media, what they're talking about, or where they're located? This book shows you how to answer these questions and more. Each chapter introduces techniques for mining data in different areas of the social web, including blogs and email.

Artificial intelligence --- Social networking --- Data mining --- Online social networks --- Exploration de données (Informatique) --- Réseautage personnel (Informatique) --- Data mining. --- Online social networks. --- Artificial intelligence. --- Social networking. --- Electronic social networks --- Social networking Web sites --- Social media --- Social networks --- Sociotechnical systems --- Web sites --- Algorithmic knowledge discovery --- Factual data analysis --- KDD (Information retrieval) --- Knowledge discovery in data --- Knowledge discovery in databases --- Mining, Data --- Database searching --- Exploration de données (Informatique) --- Réseautage personnel (Informatique) --- Virtual communities --- Communities, Online (Online social networks) --- Communities, Virtual (Online social networks) --- Online communities (Online social networks)

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Is your company empowered for success ? You know it's happening within your organization. Your people, armed with cheap, accessible technology, are connecting with customers and building innovative new solutions. But who are these creative problem-solvers ? How can you be one? And just as important how can you lead them ? We call them heroes: highly empowered and resourceful operatives. Your company needs them because in the age of Twitter, iPhones, Facebook, YouTube, and an ever-evolving torrent of Web information, your customers now step up to the counter armed with more data and access than ever before, and in many cases, your company is overmatched. In Empowered, Forrester's Josh Bernoff coauthor of the pioneering book Groundswell and Ted Schadler explain how to transform your company by unleashing the mighty force of these heroes. Like John Bernier and Ben Hedrington at Best Buy, who built an army of 2,500 tweeting employees to reach out to customers online. Or Ross Inglis, who tapped into Internet computing resources to open an entirely new customer channel for Thomson Reuters. Or John Stadick, who equipped 600 sales staff with iPhones and boosted profits at his construction rental company. The truth is, one in three of your information workers already use easily accessible technologies that your company does not sanction. Empowered gives you a prescription for embracing this covert innovation. At the heart of a HERO-powered business is a new pact between these critical employees, company managers, and the IT department: heroes build new solutions to meet customer needs, management sets clear rules while encouraging more experimentation, and IT expands its role to both support and secure these business solutions. Bron : http://www.bol.com

Business enterprises --- Customer services --- Online social networks --- Technological innovations --- Technological innovations. --- Economic aspects. --- Management. --- Marketing. --- 65.012.4 --- 659.02 --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- 65.012.4 Management. Directorate. Technique and methods of management --- Management. Directorate. Technique and methods of management --- 659.02 Publicity. Information work. Public relations--?.02 --- Publicity. Information work. Public relations--?.02 --- Electronic social networks --- Social networking Web sites --- Social media --- Social networks --- Sociotechnical systems --- Web sites --- Economic aspects --- Management --- Virtual communities --- Marketing --- Cybermarketing --- Sociale communicatie --- Technologiemanagement --- Klantenbinding --- Netwerkmarketing --- Financiewezen --- Onlinemarketing --- Communities, Online (Online social networks) --- Communities, Virtual (Online social networks) --- Online communities (Online social networks)

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Teaching --- Educational change --- Social networks --- Social aspects --- Social networks. --- Social aspects. --- Networking, Social --- Networks, Social --- Social networking --- Social support systems --- Support systems, Social --- Interpersonal relations --- Cliques (Sociology) --- Microblogs --- Change, Educational --- Education change --- Education reform --- Educational reform --- Reform, Education --- School reform --- Educational planning --- Educational innovations --- Initial didactic situation --- Social psychology --- Educational change - Social aspects