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Electronic reference services (Libraries) --- Internet in library reference services

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World Wide Web --- Internet in library reference services --- Libraries and the Internet --- Web --- Internet dans les services de référence (Bibliothèques) --- Bibliothèques et Internet --- Handbooks, manuals, etc --- Guides, manuels, etc --- 025.4.036 --- Computer aided search. Online searching. Zoeken op internet --- Internet ( computernetwerken ) --- gidsen --- gidsen. --- Gidsen. --- Internet dans les services de référence (Bibliothèques) --- Bibliothèques et Internet

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"This book examines how library services meet user needs in the twenty-first century. Many libraries are asking key questions about reference services, such as: Should librarians be on call waiting for users or out in the community promoting the library? Should we assign staff to help users one-on-one or is it more effective to assign them to build and use tools to teach users how to find and evaluate information? Will we continue to purchase commercial reference sources or just use Wikipedia and other free resources on the web? With the proliferation of information available today, how can we help users evaluate search results and select the best resources that they can find? And how do we evaluate the effectiveness of reference services? Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries. In addition, it presents perspectives from the publishing community and the creators of discovery tools. Each section is enhanced by short case studies that highlight real-world practices and experiences"-- "Reference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today's libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library's resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a topic, interpret citations, identify quality information, and format bibliographies has become a standard component of what libraries do. However, changes in technologies, economics, and user populations are causing many libraries to question the need and function of traditional reference services. This book examines how library services meet user needs in the twenty-first century. Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries"--

LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General. --- LANGUAGE ARTS & DISCIPLINES / Library & Information Science / Administration & Management. --- Reference services (Libraries) --- Reference librarians --- Internet in library reference services. --- Electronic reference services (Libraries) --- Librarians --- Libraries --- Library reference services --- Reference work (Libraries) --- Information services --- Public services (Libraries) --- Internet in reference services (Libraries) --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Effect of technological innovations on. --- Information technology. --- Reference department

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Book acquisition --- Information retrieval --- Computer architecture. Operating systems --- Collection development (Libraries) --- Internet --- Reference services (Libraries) --- Développement des collections (Bibliothèques) --- Bibliothèques --- Services de référence --- Internet (Computer network) --- -Reference services (Libraries --- -021.63*2 --- 025.5 --- -Reference services (Libraries) --- -Internet --- Internet in library reference services --- -Internet in reference services (Libraries) --- Bibliotheeknetten en WWW, Internet, GOPHER --- Inlichtingenwerk. Reference services --- 021.63*2 --- -Bibliotheeknetten en WWW, Internet, GOPHER --- -025.5 Inlichtingenwerk. Reference services --- 021.63*2 Bibliotheeknetten en WWW, Internet, GOPHER --- Internet in reference services (Libraries) --- -Book acquisition --- Développement des collections (Bibliothèques) --- Bibliothèques --- Services de référence --- 025.5 Inlichtingenwerk. Reference services --- United States --- -Collection development (Libraries) --- Collection development (Libraries) - - United States --- Reference services (Libraries - - United States

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For several years the concept of ""virtual client"" or ""virtual customer"" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information

Electronic reference services (Libraries) --- Services de référence électroniques --- Internet access for library users --- Bibliotheques --- Relations avec la clientele --- Internet dans les bibliotheques --- Bibliotheques virtuelles --- Utilisateurs des bibliotheques --- Satisfaction des utilisateurs --- Electronic reference services (Libraries). --- Information services. --- Internet access for library users. --- Internet in library reference services. --- Libraries. --- Libraries and the Internet. --- BPB0510 --- 024-052 --- Bibliotheekgebruikers. Benutzerforschung. User Studies --- 024-052 Bibliotheekgebruikers. Benutzerforschung. User Studies --- Services de référence électroniques --- 021.63*2 --- 021.63*2 Bibliotheeknetten en WWW, Internet, GOPHER --- Bibliotheeknetten en WWW, Internet, GOPHER --- Customer relations --- Information services --- Libraries --- Library Internet access for users --- Public access to the Internet in libraries --- User access to the Internet in libraries --- Library users --- Multimedia library services --- Public access computers in libraries --- Data collection services --- Information brokers --- Information centers --- Information science service organizations --- Information service providers --- Providers of information services --- Information retrieval --- Information science --- Documentation --- Research --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Public institutions --- Librarians --- Management --- Marketing --- Library automation --- Computer architecture. Operating systems --- Documentation, Services de --- Relations publiques --- Gestion --- Digital libraries --- Bibliothèques virtuelles --- Bibliothèques --- Congresses --- Congrès --- Relations avec la clientèle --- Internet dans les bibliothèques --- Utilisateurs des bibliothèques --- Intelligence work (provision of services) --- Informatiebemiddeling. --- Digital libraries. --- Libraries - Public relations - Congresses. --- Customer relations - Management - Congresses. --- Information services - Marketing - Congresses. --- Internet access for library users - Congresses. --- Bibliotheques - Relations publiques - Congres. --- Relations avec la clientele - Gestion - Congres. --- Documentation, Services de - Gestion - Congres. --- Internet dans les bibliotheques - Congres. --- Bibliotheques virtuelles - Congres. --- Utilisateurs des bibliotheques - Congres. --- Bibliotheques - Satisfaction des utilisateurs - Congres.