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Anerkanntermaßen stellt das Konzept des Knowledge Management einen entscheidenden Gewinn für den Informationsprofi dar. Management-Theorien betonen immer die wichtige Rolle von Bibliotheken und Bibliothekare in der Praxis von Organisationen (Unternehmen, Städte aber auch die gesamte Gesellschaft). Die in diesem Band enthaltenen Beiträge demonstrieren dies aus der Sicht der Bibliotheken. In diesen Beiträgen werden grundlegende Implikationen des Knowledge Management als zentralem Arbeitsfeld in Bibliotheken diskutiert, Grundsatzfragen und Methoden analysiert und praktische Beispiele untersucht. Unter den Autoren finden sich beispielsweise Larry Prusak, James Matarazzo, Michael Koenig, Rafael Capurro, Susan Henczel, Irene Wormell und Rainer Kuhlen. Das Buch vereint 18 wichtige Texte zum Thema: z. B. aus IFLA-Workshops und -Konferenzen, aber auch aus anderen Quellen, wie beispielsweise der SLA (Special Libraries Association). It is a widely accepted that Knowledge Management constitutes a key asset for the information professional. Management theory has always pointed to the fact that libraries and librarians in particular play an important role in an organization (be it an enterprise, a city, or a society as a whole). The papers collected in this volume demonstrate why and how - from the libraries' perspective. They discuss some fundamental implications of Knowledge Management as a key activity area for libraries, analyse key issues and instruments and give some best practice examples. Among the contributing authors the reader will find Larry Prusak, James Matarazzo, Michael Koenig, Rafael Capurro, Susan Henczel, Irene Wormell and Rainer Kuhlen. The book brings together eighteen important texts for the topic not only from IFLA workshops and conferences but also from other sources such as the SLA (Special Libraries Association). The inclusion of several original contributions makes this reader essential for all concerned with the future role of the library in business and society.
Information services --- Knowledge management --- Organizational learning --- Information organization --- libraries --- Management by objectives --- Knowledge based systems --- information systems --- library sciences --- Documentation --- training programmes --- Information retrieval --- Theory of knowledge --- Library management --- Library administration --- Libraries --- Bibliothèques --- Gestion des connaissances --- Communication systems --- Administration --- Systèmes de Communication --- 002 --- 65.012.4 --- 02 --- 02 Bibliotheekwezen --- Bibliotheekwezen --- 002 Informatieverzorging i. v. m. documentatie --- Informatieverzorging i. v. m. documentatie --- 65.012.4 Management. Directorate. Technique and methods of management --- Management. Directorate. Technique and methods of management --- Learning organizations --- Learning --- Communities of practice --- Management of knowledge assets --- Management --- Information technology --- Intellectual capital --- Data collection services --- Information brokers --- Information centers --- Information science service organizations --- Information service providers --- Providers of information services --- Information science --- Research --- Information storage and retrieval --- Organization of information --- Information storage and retrieval systems --- Information services. --- Knowledge management. --- Organizational learning. --- Information organization.
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For several years the concept of ""virtual client"" or ""virtual customer"" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information
Electronic reference services (Libraries) --- Services de référence électroniques --- Internet access for library users --- Bibliotheques --- Relations avec la clientele --- Internet dans les bibliotheques --- Bibliotheques virtuelles --- Utilisateurs des bibliotheques --- Satisfaction des utilisateurs --- Electronic reference services (Libraries). --- Information services. --- Internet access for library users. --- Internet in library reference services. --- Libraries. --- Libraries and the Internet. --- BPB0510 --- 024-052 --- Bibliotheekgebruikers. Benutzerforschung. User Studies --- 024-052 Bibliotheekgebruikers. Benutzerforschung. User Studies --- Services de référence électroniques --- 021.63*2 --- 021.63*2 Bibliotheeknetten en WWW, Internet, GOPHER --- Bibliotheeknetten en WWW, Internet, GOPHER --- Customer relations --- Information services --- Libraries --- Library Internet access for users --- Public access to the Internet in libraries --- User access to the Internet in libraries --- Library users --- Multimedia library services --- Public access computers in libraries --- Data collection services --- Information brokers --- Information centers --- Information science service organizations --- Information service providers --- Providers of information services --- Information retrieval --- Information science --- Documentation --- Research --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- Public institutions --- Librarians --- Management --- Marketing --- Library automation --- Computer architecture. Operating systems --- Documentation, Services de --- Relations publiques --- Gestion --- Digital libraries --- Bibliothèques virtuelles --- Bibliothèques --- Congresses --- Congrès --- Relations avec la clientèle --- Internet dans les bibliothèques --- Utilisateurs des bibliothèques --- Intelligence work (provision of services) --- Informatiebemiddeling. --- Digital libraries. --- Libraries - Public relations - Congresses. --- Customer relations - Management - Congresses. --- Information services - Marketing - Congresses. --- Internet access for library users - Congresses. --- Bibliotheques - Relations publiques - Congres. --- Relations avec la clientele - Gestion - Congres. --- Documentation, Services de - Gestion - Congres. --- Internet dans les bibliotheques - Congres. --- Bibliotheques virtuelles - Congres. --- Utilisateurs des bibliotheques - Congres. --- Bibliotheques - Satisfaction des utilisateurs - Congres.
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