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Die Servicequalität hat sich in den meisten Dienstleistungssektoren als der bedeutendste Erfolgs- und Wettbewerbsfaktor herausgestellt. Das Management der Servicequalität stellt sich dabei als eine weitgehend unerforschte und komplexe Gestaltungsaufgabe dar, besonders wenn mehrere Serviceanbieter gemeinsam ein Verbundangebot erstellen. In der vorliegenden Arbeit wird am Beispiel von internationalen Verkehrsflughäfen untersucht, wie in einem Dienstleistungscenter das Management im Zusammenwirken mit den Dienstleistungspartnern die Servicequalität optimieren kann. Die mittels eines beziehungsorientierten Forschungsansatzes gewonnenen Erkenntnisse werden anschließend auf andere Centertypen wie Messe- und Kongreßcenter, Erlebnisparks, Medical Center etc. übertragen.
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Renowned German aviation specialist Manfred Griehl has collected a unique and valuable selection of photographs of Luftwaffe projects that never made it into battle. They remained on the drawing board or at prototype stage either because they were deemed unsuitable or the developers simply ran out of time and the projects never went into production.Most photographs come from the development sites and testing grounds of the major manufacturers of Nazi Germany: companies such as Dornier, Junkers, Focke-Wulf and Heinkel all received funding from the government to develop bigger and faster aircraf
Airplanes, Military --- Research aircraft --- Specifications --- History. --- Germany. --- Equipment
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Electronic books. -- local. --- Expansion joints -- Specifications. --- Joints (Engineering). --- Expansion joints --- Joints (Engineering) --- Engineering
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"Roger and Sandra Plachy offer an innovative approach to a critical but often tedious and unproductive task: writing job descriptions. Their results-oriented method has revolutionized standard job descriptions, transforming them from mere "laundry lists" of duties or general descriptions of work processes to powerful tools for improving employee performance. Because results-oriented job descriptions emphasize the results desired from performing a particular job and explain why the work is important to the organization, employees better understand the true value of their work and are more committed to fulfilling goals."--BOOK JACKET. "More Results-Oriented Job Descriptions provides 226 brand new job descriptions in 26 categories, from accounting and finance to warehousing and distribution, that you can use as is or adapt to fit your needs. It also offers guidelines and worksheets for writing original job descriptions, exercises that will improve your writing skills, and explanations of relevant employment laws such as the Americans with Disabilities Act and the Fair Labor Standards Act."--Jacket.
Job descriptions. --- Commerce --- Business & Economics --- Marketing & Sales --- Assignment specifications --- Occupational descriptions --- Position descriptions --- Job analysis --- Occupations
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Engineering Contracts is intended for those who wish to acquire skills in drafting, negotiating and working with commercial and engineering contracts. It aims to bring a different approach to the subject; combining the traditional legal perspective of the law of contract with the needs of the commercial manager or engineer who is seeking solutions to technical and commercial problems.The context within which these matters are examined is as wide as possible; for the purposes of illustration cases are drawn from the fields of mechanical, electrical, chemical, electronic and civi
Engineering contracts --- Engineering --- Engineers' contracts --- Contracts and specifications --- Law and legislation --- Construction contracts
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Job descriptions --- Commerce --- Business & Economics --- Marketing & Sales --- Assignment specifications --- Occupational descriptions --- Position descriptions --- Job analysis --- Occupations
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Testing. --- Methodology. --- Mechanical properties testing --- Reliability (Engineering) --- Grading --- Specifications --- Standardization --- Philosophy --- Research --- Methodology --- Testing --- Humanities Methodology
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Das Bauvertragsrecht definiert die Rechte und Pflichten des Bauherrn, der Bauaufsicht und der den Bau ausführenden Unternehmen. Das Buch stellt diese komplexe Spezialmaterie sowohl für den BGB- als auch für den VOB-Bauvertrag kompakt und dennoch leicht verständlich mit einer Vielzahl von relevanten Fällen aus der Praxis dar.
Construction contracts. --- Building --- Building contracts --- Construction industry --- Contracts for work and labor --- Contracts and specifications --- Contracts
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In an era of increased reliance on private regulatory bodies and globalised economic activity, standardisation is the field where politics, technical expertise and strategic behaviour meet and interact. International standard-setting bodies exemplify the rise of transnational governance and the challenges that it brings about relating to institutional choice, legitimacy, procedural and substantive fairness or transparency. This book takes a more empirical-based approach focusing on the mechanics of international standard-setting. It constitutes a multidisciplinary inquiry into the foundations of international standard-setting, an empirically under-researched yet important area of international informal lawmaking. Contributors expertly examine the peculiarities of international standardisation in selected issue-areas and legal orders and shed light on the attributes of international standard-setters, allowing comparisons among standard-setting bodies with a view to identifying best practices and improve our understanding about standardisation processes.
Standardization --- Industrial engineering --- Grading --- Mass production --- Specifications --- Testing --- Law and legislation
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Students, contractors, foremen, superintendents and managers, project managers and engineers, site and contract administrators and managers, owner's representatives, and others associated with the industry will find this book current and useful. It is designed to serve as a guide and general reference for the subjects that must be considered in the production and site management of a construction contract. The book is divided into three parts. Part 1 deals with the selection, production, and assembly of the elements required for a construction contract. Part 2 reviews the basics for a reasonab
Construction contracts. --- Construction industry --- Building --- Building contracts --- Contracts for work and labor --- Management. --- Management --- Contracts and specifications --- Contracts
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