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À force de confusions et de contresens, la démarche qualité a fini par acquérir une mauvaise réputation... Confusion entre démarche qualité et certification, excès de méthode aboutissant à des « usines à gaz », coûts engendrés... Autant de reproches récurrents auxquels Michel Bellaïche répond point par point, démontrant que, bien souvent, ces freins sont dus à une formation insuffisante et à une mauvaise interprétation des textes. Une fois la compétence acquise, les résultats positifs ne tardent pas à se faire sentir, surtout si l'on considère qu'après tout, la fameuse démarche « processus » est essentiellement une question de bon sens. Dans cette nouvelle édition, Michel Bellaïche fait une large place aux modèles qui ont émergé ces dernières années, principalement la démarche Lean et la responsabilité sociétale, et démontre clairement la complémentarité entre qualité, Lean et RSE, aboutissant ainsi à une véritable harmonie profitable à l'entreprise, à ses collaborateurs et à ses clients. Il prend pleinement en compte la nouvelle version 2015 de l'ISO 9001, et en particulier les aspects « partie prenante » et « gestion des risques ». Manager par la qualité, qu'est-ce-que c'est ? Essentiellement s'approprier outils et méthodes de la démarche, la comprendre vraiment et la mettre au service de l'entreprise. Ce livre, riche en retours d'expérience, aidera managers et décideurs à réconcilier qualité et « vraie vie » de l'entreprise. En tant que consultant en management par la qualité et dirigeant du cabinet Solution Industries et Services, Michel Bellaïche accompagne dirigeants et cadres d'entreprise sur le terrain pour concrétiser toutes leurs pratiques mises en oeuvre dans le cadre d'une démarche qualité.
ISO 9001 Standard --- Quality assurance --- Quality control --- Quality of products --- ISO 9000 Series Standards --- Customer relations - Standards
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Qualité Kwaliteitszorg --- Qualité totale Integrale kwaliteitszorg --- Contrôle Controle --- Quality control --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products
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Quality of products --- Service industries --- Qualité des produits --- Services (Industrie) --- Evaluation --- Management --- Gestion --- Total quality management --- Quality control --- Standards --- Qualité totale Integrale kwaliteitszorg --- Qualité Kwaliteitszorg --- Mesure Maat --- Audit Accountantscontrole --- Client Klant --- Service Dienst --- Qualité des produits --- Quality control - Standards
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Service-level agreements --- Quality of products --- Quality control --- Qualité de service --- Qualité des produits --- Qualité --- Contrôle --- Projet (management) Project (management) --- Qualité Kwaliteitszorg --- Performance Prestatie --- Qualité de service --- Qualité des produits --- Qualité --- Contrôle
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"How do today's most successful tech companies' Amazon, Google, Facebook, Netflix, Tesla sdesign, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business. And Netflix—INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love. The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new—sharing the latest practices and techniques of today’s most-successful tech product companies, and the men and women behind every great product"-- With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations—dramatically improving their own product efforts. Whether you’re an early stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success. Filled with the author’s own personal stories—and profiles of some of today’s most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft,
BUSINESS & ECONOMICS / Leadership. --- BUSINESS & ECONOMICS / Management. --- BUSINESS & ECONOMICS / New Business Enterprises. --- Consumer satisfaction. --- Customer relations. --- New products. --- Production planning. --- Quality of products. --- Changement Verandering --- Innovation Innovatie --- Développement de l'organisation Organisatieontwikkeling --- Digital Digitaal
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Marketing --- Competition. --- Market segmentation. --- Quality of products. --- Customer services. --- Competition --- Market segmentation --- Quality of products --- Customer services --- #ECO:03.14:industrie en onderneming marketing --- #ECO:03.03:industrie en onderneming competitiviteit concurrentie --- 658.8 --- 338.516 --- Qualité Kwaliteitszorg --- Service à la clientèle Klantendienst --- Marketing Marketing --- Relations publiques Public relations --- Valeurs (marketing) Waarde (marketing) --- Concurrentie --- E090112.jpg --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Product quality --- Consumer protection --- Quality control --- Workmanship --- Niche marketing --- Segmented market --- Competition (Economics) --- Competitiveness (Economics) --- Economic competition --- Commerce --- Conglomerate corporations --- Covenants not to compete --- Industrial concentration --- Monopolies --- Open price system --- Supply and demand --- Trusts, Industrial --- Economic aspects --- beleid, cultuur, succes, gedrag, management, organisatie, strategie
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-Quality assurance --- Total quality management --- Contrôle Controle --- Cercle de qualité Kwaliteitskring --- Qualité totale Integrale kwaliteitszorg --- Quality management, Total --- TQM (Total quality management) --- Total quality control --- Product strategy --- Production management --- Quality control --- Budget Begroting --- Qualité Kwaliteitszorg --- Management --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products --- Manufacturing management --- Industrial management
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Production management --- Quality control --- Qualité --- Handbooks, manuals, etc --- Contrôle --- Guides, manuels, etc --- 658.56 --- 658.5 --- -Client Klant --- Charte de qualité Kwaliteitshandvest --- Performance Prestatie --- Qualité Kwaliteitszorg --- Contrôle Controle --- Ordinateurs Computers --- kwaliteitszorg --- kwaliteitscontrole --- marketingmanagement --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products --- Quality control. Control of tool issue, materials, products etc. --- Production engineering and planning. Design. Production management and control --- 658.5 Production engineering and planning. Design. Production management and control --- 658.56 Quality control. Control of tool issue, materials, products etc. --- Qualité --- Contrôle --- Client Klant --- Quality control. Control of tool issue, materials, products etc
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In 'Kwaliteitszorg in de praktijk' wordt de toepassing van de kwaliteitskunde binnen de primaire processen van de onder- neming behandeld. Het boek gaat dieper in op de organisatie-, beleids- en beheersvraagstukken die samenhangen met kwaliteitszorg. Er wordt onder andere aandacht besteed aan kwaliteitszorg bij productontwikkeling en -ontwerp, bij inkoop en uitbesteding en bij fabricage en montage. Ook kwaliteitsverbetering in het kader van verkoop en marketing komen ruim aan bod. Dit boek werd geschreven door een team van deskundigen uit de bedrijfs-, advies- en universiteitswereld en is bedoeld als basis voor de opleiding van kwaliteitsspecialisten.
Quality control. --- Arbeids- en organisatiepsychologie --- Management. --- Quality control --- 658.562 --- #TWER:BOEK --- Marketing Marketing --- Production Productie --- Productivité Productiviteit --- Qualité Kwaliteitszorg --- Relations publiques Public relations --- 339.13 --- 658.56 --- 658 --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products --- 658 Business management, administration. Commercial organization --- Business management, administration. Commercial organization --- 339.13 Marktmechanisme. Markttheorie. Marktstructuur. Marktregulatietechnieken. Marktevenwicht. Disequilibrium van de markt. Marktfluctuatie. Marktelasticiteit. Oneerlijke concurrentie. Dumping. Antidumping --- Marktmechanisme. Markttheorie. Marktstructuur. Marktregulatietechnieken. Marktevenwicht. Disequilibrium van de markt. Marktfluctuatie. Marktelasticiteit. Oneerlijke concurrentie. Dumping. Antidumping --- 658.56 Quality control. Control of tool issue, materials, products etc. --- Quality control. Control of tool issue, materials, products etc. --- Quality control. Control of tool issue, materials, products etc --- Kwaliteitszorg --- Procesbeheersing --- Productontwikkeling --- Production management --- verkoop --- IKZ (integrale kwaliteitszorg) --- productie --- productiemanagement --- Industrial organization --- 658 Zaakvoering, administrat --- Zaakvoering, administrat --- QUALITY CONTROL --- MANAGEMENT --- DISTRIBUTION --- MARKETING --- Monograph --- Marketing. --- Consumer goods --- Domestic marketing --- Retail marketing --- Retail trade --- Industrial management --- Aftermarkets --- Selling --- Administration --- Industrial relations --- Organization --- Marketing
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Production management --- recht --- IKZ (integrale kwaliteitszorg) --- Marketing --- kwaliteitscontrole --- productie --- Administration des entreprises --- Administration industrielle --- Bedrijfsorganisatie --- Bedrijfsstructuur --- Bedrijven -- Organisatie --- Entreprises -- Organisation --- Industrial organization --- Industrie -- Administration --- Industrie -- Organisation, contrôle, etc. --- Industries -- Organization --- Ondernemingen -- Organisatie --- Organisation des entreprises --- Organisation industrielle --- Planification industrielle --- 658 --- 658.3 --- Quality control --- -658.56 --- Audit Accountantscontrole --- Formation Opleiding --- Gestion des ressources humaines Personeelsbeleid --- Lois Wetten --- Qualité Kwaliteitszorg --- kwaliteit --- 658.56 --- arbeid --- certificatie --- kwaliteitszorg --- maatschappij --- meettechnieken --- opleidingen --- personeelsbeleid --- rapporteren --- communicatie, schriftelijk --- integrale kwaliteitszorg --- 13.01.NL --- Factory management --- Industrial engineering --- Reliability (Engineering) --- Sampling (Statistics) --- Standardization --- Quality assurance --- Quality of products --- Business management, administration. Commercial organization --- Personnel. Human factor. Human relations (Staff relations. Personal or interpersonal relations). Working atmosphere --- Quality control. Control of tool issue, materials, products etc. --- Kwaliteitscontrole. Toezicht op uitgifte van gereedschappen, materialen, producten, ... --- Wettelijke en contractuele aansprakelijkheid ; Algemeen ; Nederland --- Arbeids- en organisatiepsychologie --- Kwaliteitsbeheersing --- Kwaliteitszorg --- management --- ondernemingen --- Kwaliteitsbeheersing. --- management. --- ondernemingen. --- 658.56 Quality control. Control of tool issue, materials, products etc. --- 658.3 Personnel. Human factor. Human relations (Staff relations. Personal or interpersonal relations). Working atmosphere --- 658 Business management, administration. Commercial organization --- Management. --- Ondernemingen. --- Kwaliteitscontrole. Toezicht op uitgifte van gereedschappen, materialen, producten, . --- Quality control. Control of tool issue, materials, products etc --- Kwaliteitscontrole. Toezicht op uitgifte van gereedschappen, materialen, producten, --- 658 Zaakvoering, administrat --- Zaakvoering, administrat
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