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crisis communication --- emergency management --- risk communication --- disasters --- communication --- Mass communications
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There was a time when crises on college and university campuses were relatively rare. Much has changed, and it has changed quite rapidly. Rather than being isolated incidents requiring the sole attention of presidents, chancellors, or communication professionals, the proliferation of crises across campuses means that crisis leadership has now become fundamental to the work of university personnel across levels, disciplines, and institutions. Drawing upon the findings of forty interviews with senior leaders from ten major research universities across the United States and a content analysis of over one thousand articles from a variety of news outlets, Crisis Leadership in Higher Education presents a theory-informed framework for academic and administrative leaders who must navigate the institutional and environmental crises that are most germane to institutions of higher education. The perspectives offered in this book remind us that it is in the chaos and uncertainty of crisis that leadership becomes most visible and most critical.
Education, Higher --- Universities and colleges --- Crisis management --- Educational leadership --- Communication in higher education --- Administration. --- Leadership, higher education, crisis, college campuses, university campuses, institutional crises, environmental crises, academic leaders, administrative leaders, crisis leadership, college, university, crisis management, crisis communication.
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This updated edition of Marketing Management and Communications in the Public Sector provides a thorough overview of the major concepts in public sector marketing and communications, two fields that have continued to grow in importance for modern public administrations. With extended coverage of topics such as social marketing and institutional communication, the authors skilfully build on the solid foundations laid down in the previous edition. Replete with real-world case studies and examples, including new material from the USA, Australia, and Asia, this book gives students a truly international outlook. Additional features include exercises and discussion questions in each chapter and an illustrative extended case study. This refreshed text is essential reading for postgraduate students on public management degrees, and aspiring or current public managers.
Government publicity. --- Communication in public administration. --- Marketing --- Management. --- Public administration --- Publicity, Government --- Communication in public administration --- Marketing management --- Business logistics --- Public relations --- communication ethics --- communication models --- communication strategies --- communication theory --- co-branding --- crisis communication --- Jean-Patrick Villeneuve --- marketing instruments --- non-profit management --- public administration --- public communication --- public management --- public marketing --- public sector marketing --- public-private partnerships --- social marketing
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This open access book offers unique insights into how governments and governing systems, particularly in advanced economies, have responded to the immense challenges of managing the coronavirus pandemic and the ensuing disease COVID-19. Written by three eminent scholars in the field of the politics and policy of crisis management, it offers a unique ‘bird’s eye’ view of the immense logistical and political challenges of addressing a worst-case scenario that would prove the ultimate stress test for societies, governments, governing institutions and political leaders. It examines how governments and governing systems have (i) made sense of emerging transboundary threats that have spilled across health, economic, political and social systems (ii) mobilised systems of governance and often fearful and sceptical citizens (iii) crafted narratives amid high uncertainty about the virus and its impact and (iv) are working towards closure and a return to ‘normal’ when things can never quite be the same again. The book also offers the building blocks of pathways to future resilience. Succeeding and failing in all these realms is tied in with governance structures, experts, trust, leadership capabilities and political ideologies. The book appeals to anyone seeking to understand ‘what’s going on?’, but particularly academics and students across multiple disciplines, journalists, public officials, politicians, non-governmental organisations and citizen groups.
Comparative politics --- Public administration --- Comparative Politics --- Public Policy --- Public Administration --- Open Access --- COVID-19 --- coronavirus --- pandemic --- crisis management --- crisis decision-making --- political theory --- crisis politics --- crisis exploitation --- policymaking --- institutional reform --- democratic governance --- transboundary crises --- crisis communication --- crisis narratives --- centralization --- effectiveness --- legitimacy --- leadership credibility --- public trust --- COVID-19 Pandemic, 2020 --- -Crisis management in government. --- Political aspects.
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