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Clientelism and Implementing Social Security Programmes in Post-conflict Iraqi Kurdistan Region investigates social policy in a politically less-developed entity, and examines the mainstream top-down and bottom-up models of policy implementation in light of a detailed study of the Kurdistan Regional Government. In addition, it introduces the innovative "clientelistic model of policy implementation", a political and preferential tool which utilises a public/nationalistic dichotomy in social welfare provision.The book argues that politicians in the Kurdistan region deal with social policy progra

Social security --- Insurance, Social --- Insurance, State and compulsory --- Social insurance --- Insurance --- Income maintenance programs --- Kurdistān (Iraq) --- Kordestān (Iraq) --- Politics and government. --- Patron and client --- Clientela --- Clientelism --- Patronage, Roman --- E-books

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Democracy for Sale is an on-the-ground account of Indonesian democracy, analyzing its election campaigns and behind-the-scenes machinations. Edward Aspinall and Ward Berenschot assess the informal networks and political strategies that shape access to power and privilege in the messy political environment of contemporary Indonesia.In post-Suharto Indonesian politics the exchange of patronage for political support is commonplace. Clientelism, argue the authors, saturates the political system, and in Democracy for Sale they reveal the everyday practices of vote buying, influence peddling, manipulating government programs, and skimming money from government projects. In doing so, Aspinall and Berenschot advance three major arguments. The first argument points toward the role of religion, kinship, and other identities in Indonesian clientelism. The second explains how and why Indonesia's distinctive system of free-wheeling clientelism came into being. And the third argument addresses variation in the patterns and intensity of clientelism. Through these arguments and with comparative leverage from political practices in India and Argentina, Democracy for Sale provides compelling evidence of the importance of informal networks and relationships rather than formal parties and institutions in contemporary Indonesia.

Political corruption --- Democracy --- Patronage, Political --- Patron and client --- Elections --- Electoral politics --- Franchise --- Polls --- Political science --- Politics, Practical --- Plebiscite --- Political campaigns --- Representative government and representation --- Clientela --- Clientelism --- Patronage, Roman --- Political patronage --- Spoils system --- Civil service reform --- Corrupt practices --- Indonesia --- Politics and government --- Clientelism, democratization, development, Indonesia, success teams. --- Clientelism, Political --- Patron-client politics --- Political clientelism --- Political sociology

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In many young democracies, local politics remain a bastion of nondemocratic practices, from corruption to clientelism to abuse of power. In a context where these practices are widespread, will local politicians ever voluntarily abandon them? Focusing on the practice of clientelism in social policy in Argentina, this book argues that only the combination of a growing middle class and intense political competition leads local politicians to opt out of clientelism. Drawing on extensive fieldwork, an original public opinion survey, and cross-municipal data in Argentina, this book illustrates how clientelism works and documents the electoral gains and costs of the practice. In doing so, it points to a possible subnational path towards greater accountability within democracy.

Patronage, Political --- Patron and client --- Political corruption --- Political culture --- Local government --- Poverty --- Destitution --- Wealth --- Basic needs --- Begging --- Poor --- Subsistence economy --- Local administration --- Township government --- Subnational governments --- Administrative and political divisions --- Decentralization in government --- Public administration --- Clientela --- Clientelism --- Patronage, Roman --- Political patronage --- Spoils system --- Civil service reform --- Corrupt practices --- Government policy --- Argentina --- Social policy. --- Clientelism, Political --- Patron-client politics --- Political clientelism --- Political sociology

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"In an age when customers have access to vast amounts of data about a company, its product and its competitors, customer experience becomes increasingly important as a sustainable source of competitive advantage. But success doesn't just rely on digital engagement and excellence, but also on combining a digital-first attitude with a human touch. In When Digital Becomes Human, Steven Van Belleghem explores and explains the new digital relationships. Packed with global examples from organizations that have successfully transformed their customer relationships, such as Amazon, Toyota, ING, Coolblue, Nike and Starbucks, When Digital Becomes Human presents a clear model that companies can easily implement to integrate an emotional layer into their digital strategy. This guide to combining two of a business's most important assets - its people and its digital strengths - covers the latest issues in digital marketing and customer experience management, including omnichannel and multichannel experiences, big data and predictive analytics, privacy concerns, customer collaboration (ie crowdsourcing) and more"--

Customer relations --- Business communication --- Electronic commerce --- Cybercommerce --- E-business --- E-commerce --- E-tailing --- eBusiness --- eCommerce --- Electronic business --- Internet commerce --- Internet retailing --- Online commerce --- Web retailing --- Commerce --- Information superhighway --- Administrative communication --- Communication, Administrative --- Communication, Business --- Communication, Industrial --- Industrial communication --- Communication --- Business --- Public relations --- Consumer affairs departments --- Customer advisory boards --- Relationship marketing --- E-books --- Consumer behavior --- Customer relations. --- Business communication. --- Electronic commerce. --- customers. --- electronic commerce. --- digital technology. --- digitale Technologie --- teknoloġija diġitali --- digitalna tehnologija --- digitaalitekniikka --- tecnología digital --- digitale technologie --- technologie numérique --- tehnologie digitală --- digital teknologi --- teicneolaíocht dhigiteach --- digitální technologie --- teknologji dixhitale --- цифрова технология --- digital teknik --- digitálna technológia --- ψηφιακή τεχνολογία --- tecnologia digitale --- ciparu tehnoloģija --- digitaaltehnoloogia --- technologia cyfrowa --- skaitmeninė technologija --- tecnologia digital --- digitális technológia --- дигитална технологија --- Digitaltechnologie --- digitalteknik --- commerce électronique --- comerț electronic --- elektronsko poslovanje --- elektronikus kereskedelem --- elektronkaubandus --- comércio eletrónico --- sähköinen kaupankäynti --- Elektronischer Handel --- comercio electrónico --- ríomhthráchtáil --- elektroniskā tirdzniecība --- електронна търговия --- elektronische handel --- handel elektroniczny --- elektronisk handel --- elektronička trgovina --- tregti elektronike --- kummerċ elettroniku --- електронска трговија --- elektroninė prekyba --- електронска трговина --- commercio elettronico --- elektronický obchod --- ηλεκτρονικό εμπόριο --- comércio na Internet --- handel via internet --- tregti online --- kibernetinė prekyba --- commercio on line --- e-kaubandus --- iepirkšanās internetā --- internetové obchodování --- kaupankäynti Internetissä --- τηλεεμπόριο --- commercio su Internet --- internetska trgovina --- virtualna trgovina --- e-kauppa --- tregti nëpërmjet Internetit --- virtuel handel --- virtuální obchod --- cibercomércio --- e-kereskedelem --- Online-Geschäfte --- E-Commerce --- comércio virtual --- Electronic Commerce --- r-thráchtáil --- е-трговија --- virtuaalikauppa --- virtuaalkaubandus --- elektronické obchodování --- comércio electrónico --- küberkaubandus --- virtual commerce --- online trgovina --- internetes kereskedelem --- internetinė prekyba --- cyberhandel --- e-commercio --- Interneti-kaubandus --- virtualioji prekyba --- comercio virtual --- e-comerț --- virtuell handel --- commerce virtuel --- internetový obchod --- virtuális kereskedelem --- handel via Internet --- e-comercio --- online commerce --- e. prekyba --- on-linehandel --- online-kaupankäynti --- comércio em linha --- virtuele handel --- e-trgovina --- εμπόριο on-line --- on line obchodování --- on-line handel --- cibercomercio --- commercio virtuale --- e-obchodování --- comerț prin internet --- e-handel --- κυβερνοεμπόριο --- tregti virtuale --- cybercommercio --- cybercommerce --- tregti kibernetike --- e-commerce --- onlinehandel --- E-Business --- comercio en Internet --- tirdzniecība internetā --- commerce sur Internet --- prekyba elektroniniu ryšiu --- интернетска трговија --- comercio en línea --- kyberkauppa --- virtuālā tirdzniecība --- tirdzniecība tiešsaistē --- εμπόριο μέσω Internet --- elektronischer Geschäftsverkehr --- comerț on line --- commerce en ligne --- e-obchod --- ügyfél --- Kundschaft --- klantenkring --- πελατεία --- clienți --- clientèle --- stranke --- kunder --- kupac --- клиенти --- klientë --- asiakkaat --- клиентела --- klientela --- custaiméirí --- kliendid --- zákazníci --- klienti --- pirkėjai --- clientela --- klijenti --- kundekreds --- клијентела --- asiakassuhteiden hoito --- vzťahy so zákazníkmi --- odnosi s strankami --- gestión de la clientela --- soddisfazione della clientela --- gestione dei rapporti con la clientela --- sodisfazzjoni tal-klijenti --- rapporti con la clientela --- ryšiai su klientais --- asiakassuhteet --- satisfacción del cliente --- klientūra --- kundkrets --- kliendihaldus --- zadowolenie klientów --- διαχείριση της πελατείας --- správa zákazníků --- Kundenbeziehungen --- kundetilfredshed --- kundestyring --- administración de clientes --- gestão de clientes --- удовлетворение на клиентите --- Kundenzufriedenheit --- cliënteel --- купци --- kliendisuhete juhtimine --- управление на клиентите --- gestionarea clienților --- relación con el cliente --- ġestjoni tar-relazzjonijiet mal-klijenti --- klientelë --- задовољство купаца --- relacje z klientami --- përmbushje e nevojave të klientëve --- klientų pasitenkinimas --- klantentevredenheid --- riadenie vzťahov so zákazníkmi --- administrim i marrëdhënieve me klientët --- asiakassuhteiden hoitaminen --- странки --- satisfaction de la clientèle --- ικανοποίηση της πελατείας --- kliendirahulolu --- gestion de la clientèle --- kundrelationer --- ügyfélkapcsolat-menedzsment --- carteira de clientes --- clientele --- relation avec la clientèle --- spokojenost zákazníků --- CRM --- односи са купцима --- customer management --- kliendisuhted --- διαχείριση των σχέσεων με την πελατεία --- ügyfélszolgálat --- upravljanje odnosov s strankami --- kundtillfredsställelse --- klientai --- klienci --- administrim i klientëve --- relatie met de klant --- σχέση με την πελατεία --- klantenbeheer --- customer relationship management --- ryšių su klientais vadyba --- asiakastyytyväisyys --- satisfação do cliente --- kundeforhold --- relação com o cliente --- mušterija --- gestión de las relaciones con los clientes --- gestion de la relation client --- ġestjoni tal-klijenti --- tarbijaskond --- купувачи --- satisfacerea clienților --- gestão da relação com o cliente --- asiakashallinto --- kundhantering --- klijentela --- gestionarea relației cu clienții --- administración de las relaciones con los clientes --- GRC --- vevőközönség --- gestión de clientes --- upravljanje s strankami --- vevőkör --- asiakaskunta --- отношения с клиентите --- relazzjonijiet mal-klijenti --- Kundenverwaltung --- attiecības ar klientiem --- klientu apkalpošana --- řízení vztahů se zákazníky --- clients --- relație cu clienții --- customer relations --- Kundenmanagement --- spokojnosť zákazníkov --- ügyfélkapcsolat --- marrëdhënie me klientët --- klientu apmierinātība --- zadovoljstvo strank --- AMK --- Management der Kundenbeziehungen --- clientelă --- riadenie zákazníkov --- ügyfélkör --- uspokojenie zákazníkov --- attiecību ar klientiem vadība --- customer satisfaction --- styring af kundeforhold --- vztahy se zákazníky --- klientuur --- zarządzanie relacjami z klientami --- gestione della clientela --- управление на отношенията с клиентите --- zarządzanie klientami

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In Princes, Brokers, and Bureaucrats, the most thorough treatment of the political economy of Saudi Arabia to date, Steffen Hertog uncovers an untold history of how the elite rivalries and whims of half a century ago have shaped today's Saudi state and are reflected in its policies. Starting in the late 1990's, Saudi Arabia embarked on an ambitious reform campaign to remedy its long-term economic stagnation. The results have been puzzling for both area specialists and political economists: Saudi institutions have not failed across the board, as theorists of the "rentier state" would predict, nor have they achieved the all-encompassing modernization the regime has touted. Instead, the kingdom has witnessed a bewildering mélange of thorough failures and surprising successes. Hertog argues that it is traits peculiar to the Saudi state that make sense of its uneven capacities. Oil rents since World War II have shaped Saudi state institutions in ways that are far from uniform. Oil money has given regime elites unusual leeway for various institutional experiments in different parts of the state: in some cases creating massive rent-seeking networks deeply interwoven with local society; in others large but passive bureaucracies; in yet others insulated islands of remarkable efficiency. This process has fragmented the Saudi state into an uncoordinated set of vertically divided fiefdoms. Case studies of foreign investment reform, labor market nationalization and WTO accession reveal how this oil-funded apparatus enables swift and successful policy-making in some policy areas, but produces coordination and regulation failures in others.

Petroleum industry and trade --- Economic development --- Bureaucracy --- Patron and client --- Pétrole --- Développement économique --- Bureaucratie --- Patron et client --- Government policy --- Political aspects --- Industrie et commerce --- Politique gouvernementale --- Aspect politique --- Saudi Arabia --- Arabie Saoudite --- Economic policy. --- Politics and government. --- Politique économique --- Politique et gouvernement --- -Economic development --- -Bureaucracy --- -Patron and client --- -330.953805 --- Clientela --- Clientelism --- Patronage, Roman --- Interorganizational relations --- Political science --- Public administration --- Organizational sociology --- Development, Economic --- Economic growth --- Growth, Economic --- Economic policy --- Economics --- Statics and dynamics (Social sciences) --- Development economics --- Resource curse --- Energy industries --- Oil industries --- -Political aspects --- -Saudi Arabia --- POLITICAL SCIENCE --- General --- Business & Economics --- Industries --- Pétrole --- Développement économique --- Politique économique