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Electronic reference services (Libraries) --- Library & Information Science --- Social Sciences --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Reference services (Libraries) --- 025.5 --- 025.5 Inlichtingenwerk. Reference services --- Inlichtingenwerk. Reference services --- Bibliothèques --- Services de référence électroniques

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If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments—and their directors and

Information retrieval --- Library automation --- Electronic reference services (Libraries) --- Internet in library reference services --- Bibliothèques --- Internet dans les services de référence (Bibliothèques) --- Services de référence électroniques --- Internet in library reference services. --- Internet in reference services (Libraries) --- Reference services (Libraries) --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources

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Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as

Instant messaging. --- Electronic reference services (Libraries) --- Messagerie instantanée --- Bibliothèques --- Services de référence électroniques --- 025.5 Inlichtingenwerk. Reference services --- Inlichtingenwerk. Reference services --- Instant messaging --- Libraries and the Internet --- Social media --- 025.5 --- User-generated media --- Communication --- User-generated content --- Internet and libraries --- Internet --- IM (Instant messaging) --- Messaging, Instant --- Data transmission systems --- Microblogs --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Reference services (Libraries) --- Libraries and the Internet. --- Social media.