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book (2)

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2000 (2)

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Book

De Lijn: flexibel en klantvriendelijk
Authors: Vereecken, Hilde --- Lerouge, Dirk --- Cobbaut, Jo
Year: 2000 Publisher: Diegem Ced.Samsom

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Keywords
Personnel management --- HRM (human resource management) --- competentiemanagement --- klantentevredenheid --- Vlaamse Vervoermaatschappij De Lijn

Book

Het kennisoffensief: slim concurreren in de kenniseconomie: boekbespreking
Authors: Meersch, Wim van der --- Vertessen, Koen --- Cobbaut, Jo
Year: 2000 Publisher: Diegem Ced.Samsom

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Keywords
Personnel management --- interne communicatie --- kennismanagement --- BSC (balanced scorecard) --- HRM (human resource management)

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