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Beginnings and endings
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ISBN: 1599969831 9781599969831 Year: 2007 Publisher: Amherst, Mass. HRD Press

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Abstract

The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, personal development, teamwork, recruitment and selection, and training and development. The quizzes are easy to administer in the classroom, too. Accompanying each quiz are suggested responses to the questions and helpful background information. You'll find quizzes that ask participants to fill in the blanks, choose from several answers, rank items and pick between true and false. Action plans can

The training manager's desktop guide
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ISBN: 1854182757 9786610174003 9786611205225 1423788370 1281205222 1280174005 1854184059 9781854184054 9781435631649 1435631641 1854184008 9781854184009 9781854184054 1854184091 Year: 2007 Publisher: London Thorogood Pub.

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Training is a vital part of professional development, but how much of the time, effort and cost invested comes back in improved performance and profitability? This title explains how to develop a coherent training strategy and then how to deliver training that produces results.


Book
Concevoir des dispositifs de formation d'adultes : du sacre au simulacre du changement
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ISBN: 9782915647341 Year: 2007 Publisher: Paris : Editions Demos,


Book
How to train employees
Authors: --- ---
ISBN: 1283689065 0761215271 0761214577 9780761215271 9780761214571 Year: 2007 Publisher: [New York?] American Management Association

Training older workers and learners : maximizing the workplace performance of an aging workforce
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ISBN: 1280827653 9786610827657 0787988359 9780787988357 9780787981174 0787981176 Year: 2007 Publisher: San Francisco, CA : Jossey-Bass,

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Training Older Workers and Learners is a groundbreaking resource that focuses exclusively on age 40-plus workers. This much-needed resource offers trainers expert guidance and practical tools designed to deliver effective training and re-training to older worker-learners (OWLS). Based on sound theory and best practices, the book shows how to maximize the workplace learning and performance potential of late-life learners.

101 ways to improve customer service : training, tools, tips, and techniques
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ISBN: 1280916109 9786610916108 0787994820 9780787994822 0787982008 9780787982003 6610916101 Year: 2007 Publisher: San Francisco, CA : Hoboken, NJ : Pfeiffer ; J. Wiley & Sons Inc.,

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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Strategic training : putting employees first
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ISBN: 1281018244 9786611018245 1599964074 9781599964072 9780874259339 0874259339 Year: 2007 Publisher: Amherst, Mass. : HRD Press,

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The ultimate solution for developing highly trained employees and achieving organizational success. Strategic Training: Putting Employees First. Daniel Wentland. Your organization’s survival depends on employee training – to brush off the importance of upgrading the skills of your employees is a dangerous strategic mistake. Based upon the STEM model, this book will show organizational decision-makers and human resource practitioners how to make quality employee training an integral part of the strategic planning process – and ensure the competitiveness of the organization. St


Book
The handbook of competency mapping
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ISBN: 8132119983 1281965480 9786611965488 8178299828 9788178299822 9788132108481 8132108485 Year: 2007 Publisher: New Delhi Los Angeles, Calif. Response Books Sage Publications

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This handbook is designed to help human resource managers and professionals understand, develop, manage and map competencies within their organizations.

E-learning networked environments and architectures : a knowledge processing perspective
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ISBN: 9781846287589 1846283515 9781846283512 9786612823367 1846287588 1282823361 Year: 2007 Publisher: London : Springer,

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Abstract

Over the last decade researchers and practitioners have developed a wide range of knowledge related to e-learning. This book provides state-of-the-art e-learning networked environments and architectures carried out over the last few years from a knowledge management perspective. The book is organized into four parts: After an introductory chapter which attempts to characterize the e-learning environments, Part I exposes the problems of building knowledge scenarios followed by Part II which analyzes the process of building knowledge environments. Part III summarizes the principles, methods and issues related to the design of knowledge networks and finally Part IV addresses the problem of retrieving resources and knowledge from networked environments. Presenting a wide-ranging survey of methods and applications from contributors from around the world, this book will be a valuable resource for researchers, practitioners and graduates.

Keywords

Computer Science. --- Computers and Education. --- Information Systems Applications (incl.Internet). --- Computer Communication Networks. --- Computer Appl. in Social and Behavioral Sciences. --- Multimedia Information Systems. --- Pattern Recognition. --- Computer science. --- Information systems. --- Multimedia systems. --- Optical pattern recognition. --- Social sciences --- Education. --- Informatique --- Réseaux d'ordinateurs --- Multimédia --- Reconnaissance optique des formes (Informatique) --- Sciences sociales --- Education --- Data processing. --- e-learning e-learning --- Enseignement à distance Afstandsonderwijs --- Matériel didactique Leermiddelen --- Réseaux informatiques Netwerken (Informatica) --- Information storage and retrieval systems --- Systèmes d'information --- Distance education. --- Employees -- Training of -- Data processing. --- Internet in education. --- Knowledge management. --- Employees --- Distance education --- Internet in education --- Knowledge management --- Commerce --- Marketing & Sales --- Business & Economics --- Training of --- Data processing --- Management of knowledge assets --- Internet (Computer network) in education --- Distance learning --- Laborers --- Personnel --- Workers --- Personnel management. --- Computer communication systems. --- Application software. --- Educational technology. --- Human Resource Management. --- Educational Technology. --- Information Systems Applications (incl. Internet). --- Open learning --- Telecommunication in education --- Management --- Information technology --- Intellectual capital --- Organizational learning --- Persons --- Industrial relations --- Personnel management --- Training of&delete&

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