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The quizzes are organized in alphabetical order. They also are grouped in nine easy-access topic areas: Communication skills, customer service, health and safety, leadership, performance management, personal development, teamwork, recruitment and selection, and training and development. The quizzes are easy to administer in the classroom, too. Accompanying each quiz are suggested responses to the questions and helpful background information. You'll find quizzes that ask participants to fill in the blanks, choose from several answers, rank items and pick between true and false. Action plans can
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Training is a vital part of professional development, but how much of the time, effort and cost invested comes back in improved performance and profitability? This title explains how to develop a coherent training strategy and then how to deliver training that produces results.
Career development. --- Employees -- Training of. --- Training manuals. --- Employees --- Training manuals --- Marketing & Sales --- Commerce --- Business & Economics --- Teaching --- Technical manuals --- Employee development --- Employee training --- Employees, Training of --- In-service training --- Inservice training --- On-the-job training --- Training of employees --- Training within industry --- Vestibule schools --- Occupational training --- Employer-supported education --- Training of --- Aids and devices
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Employees --- Adult education. --- Training of. --- Formation des adultes Opleiding voor volwassenen --- Projets de formation Opleidingsprojecten --- Analyses (formation) Analyse (opleiding) --- Adult education --- Employee development --- Employee training --- Employees, Training of --- In-service training --- Inservice training --- On-the-job training --- Training of employees --- Training within industry --- Vestibule schools --- Adults, Education of --- Education of adults --- Training of --- Occupational training --- Employer-supported education --- Education --- Continuing education --- Open learning
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Assess, design, deliver, and evaluate training that is right for every employee.
Employees --- Commerce --- Business & Economics --- Marketing & Sales --- Training of. --- Occupational training. --- Job training --- Manpower development and training --- Manpower training programs --- Vocational training --- Employee development --- Employee training --- Employees, Training of --- In-service training --- Inservice training --- On-the-job training --- Training of employees --- Training within industry --- Vestibule schools --- Education --- Training --- Education and training services industry --- Practice firms --- Occupational training --- Employer-supported education
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Training Older Workers and Learners is a groundbreaking resource that focuses exclusively on age 40-plus workers. This much-needed resource offers trainers expert guidance and practical tools designed to deliver effective training and re-training to older worker-learners (OWLS). Based on sound theory and best practices, the book shows how to maximize the workplace learning and performance potential of late-life learners.
Older people --- Employees --- Employee development --- Employee training --- Employees, Training of --- In-service training --- Inservice training --- On-the-job training --- Training of employees --- Training within industry --- Vestibule schools --- Occupational training --- Employer-supported education --- Older unemployed --- Employment. --- Training of. --- Education of the aged --- Training of --- Education --- Employment --- E-books
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101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Customer services. --- Employees --- Employee development --- Employee training --- Employees, Training of --- In-service training --- Inservice training --- On-the-job training --- Training of employees --- Training within industry --- Vestibule schools --- Occupational training --- Employer-supported education --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Training of. --- Customer services --- Training of --- E-books
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The ultimate solution for developing highly trained employees and achieving organizational success. Strategic Training: Putting Employees First. Daniel Wentland. Your organization’s survival depends on employee training – to brush off the importance of upgrading the skills of your employees is a dangerous strategic mistake. Based upon the STEM model, this book will show organizational decision-makers and human resource practitioners how to make quality employee training an integral part of the strategic planning process – and ensure the competitiveness of the organization. St
Employees --- Strategic planning. --- Goal setting (Strategic planning) --- Planning, Strategic --- Strategic intent (Strategic planning) --- Strategic management --- Planning --- Business planning --- Employee development --- Employee training --- Employees, Training of --- In-service training --- Inservice training --- On-the-job training --- Training of employees --- Training within industry --- Vestibule schools --- Occupational training --- Employer-supported education --- Training of.
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This handbook is designed to help human resource managers and professionals understand, develop, manage and map competencies within their organizations.
Core competencies. --- Organizational effectiveness. --- Strategic planning. --- Management. --- Employees --- Employee development --- Employee training --- Employees, Training of --- In-service training --- Inservice training --- On-the-job training --- Training of employees --- Training within industry --- Vestibule schools --- Occupational training --- Employer-supported education --- Administration --- Industrial relations --- Organization --- Goal setting (Strategic planning) --- Planning, Strategic --- Strategic intent (Strategic planning) --- Strategic management --- Planning --- Business planning --- Management --- Competence, Core --- Competencies, Core --- Core competence --- Ability --- Training of.
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Over the last decade researchers and practitioners have developed a wide range of knowledge related to e-learning. This book provides state-of-the-art e-learning networked environments and architectures carried out over the last few years from a knowledge management perspective. The book is organized into four parts: After an introductory chapter which attempts to characterize the e-learning environments, Part I exposes the problems of building knowledge scenarios followed by Part II which analyzes the process of building knowledge environments. Part III summarizes the principles, methods and issues related to the design of knowledge networks and finally Part IV addresses the problem of retrieving resources and knowledge from networked environments. Presenting a wide-ranging survey of methods and applications from contributors from around the world, this book will be a valuable resource for researchers, practitioners and graduates.
Computer Science. --- Computers and Education. --- Information Systems Applications (incl.Internet). --- Computer Communication Networks. --- Computer Appl. in Social and Behavioral Sciences. --- Multimedia Information Systems. --- Pattern Recognition. --- Computer science. --- Information systems. --- Multimedia systems. --- Optical pattern recognition. --- Social sciences --- Education. --- Informatique --- Réseaux d'ordinateurs --- Multimédia --- Reconnaissance optique des formes (Informatique) --- Sciences sociales --- Education --- Data processing. --- e-learning e-learning --- Enseignement à distance Afstandsonderwijs --- Matériel didactique Leermiddelen --- Réseaux informatiques Netwerken (Informatica) --- Information storage and retrieval systems --- Systèmes d'information --- Distance education. --- Employees -- Training of -- Data processing. --- Internet in education. --- Knowledge management. --- Employees --- Distance education --- Internet in education --- Knowledge management --- Commerce --- Marketing & Sales --- Business & Economics --- Training of --- Data processing --- Management of knowledge assets --- Internet (Computer network) in education --- Distance learning --- Laborers --- Personnel --- Workers --- Personnel management. --- Computer communication systems. --- Application software. --- Educational technology. --- Human Resource Management. --- Educational Technology. --- Information Systems Applications (incl. Internet). --- Open learning --- Telecommunication in education --- Management --- Information technology --- Intellectual capital --- Organizational learning --- Persons --- Industrial relations --- Personnel management --- Training of&delete&
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