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Evolving Internet reference resources
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ISBN: 9780789030252 Year: 2007 Publisher: Binghamton, NY : Haworth Information Press,

The human side of reference and information services in academic libraries : adding value in the digital world
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ISBN: 9781843342571 9781843342588 184334257X 1843342588 9781780631004 1780631006 Year: 2007 Publisher: Oxford, England : Chandos Publishing,

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Abstract

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?Focuses on information need

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