Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process's performance, giving the library a means to quantify its effects.

Consumer satisfaction. --- Customer services -- United States. --- Library Administration -- methods. --- Library administration -- United States. --- Library planning -- United States. --- Library Services -- organization & administration. --- Program evaluation. --- Total quality management -- United States. --- Total Quality Management. --- Library administration --- Total quality management --- Library planning --- Customer services --- Library Administration --- Total Quality Management --- Library Services --- Organization and Administration --- Program Evaluation --- Consumer Satisfaction --- Methods --- Library Science --- Public Relations --- Information Services --- Health Services Administration --- Evaluation Studies as Topic --- Investigative Techniques --- Information Science --- Health Care --- Analytical, Diagnostic and Therapeutic Techniques and Equipment --- Library & Information Science --- Social Sciences --- Community-Based Distribution --- Contraceptive Distribution --- Delivery of Healthcare --- Dental Care Delivery --- Distribution, Non-Clinical --- Distribution, Nonclinical --- Distributional Activities --- Healthcare --- Healthcare Delivery --- Healthcare Systems --- Non-Clinical Distribution --- Nonclinical Distribution --- Delivery of Dental Care --- Health Care Delivery --- Health Care Systems --- Activities, Distributional --- Activity, Distributional --- Care, Health --- Community Based Distribution --- Community-Based Distributions --- Contraceptive Distributions --- Deliveries, Healthcare --- Delivery, Dental Care --- Delivery, Health Care --- Delivery, Healthcare --- Distribution, Community-Based --- Distribution, Contraceptive --- Distribution, Non Clinical --- Distributional Activity --- Distributions, Community-Based --- Distributions, Contraceptive --- Distributions, Non-Clinical --- Distributions, Nonclinical --- Health Care System --- Healthcare Deliveries --- Healthcare System --- Non Clinical Distribution --- Non-Clinical Distributions --- Nonclinical Distributions --- System, Health Care --- System, Healthcare --- Systems, Health Care --- Systems, Healthcare --- Information Sciences --- Science, Information --- Sciences, Information --- Investigative Technics --- Investigative Technic --- Investigative Technique --- Technic, Investigative --- Technics, Investigative --- Technique, Investigative --- Techniques, Investigative --- Critique --- Evaluation Indexes --- Evaluation Methodology --- Evaluation Report --- Evaluation Research --- Methodology, Evaluation --- Pre-Post Tests --- Qualitative Evaluation --- Quantitative Evaluation --- Theoretical Effectiveness --- Use-Effectiveness --- Critiques --- Effectiveness, Theoretical --- Evaluation Methodologies --- Evaluation Reports --- Evaluation, Qualitative --- Evaluation, Quantitative --- Evaluations, Qualitative --- Evaluations, Quantitative --- Indexes, Evaluation --- Methodologies, Evaluation --- Pre Post Tests --- Pre-Post Test --- Qualitative Evaluations --- Quantitative Evaluations --- Report, Evaluation --- Reports, Evaluation --- Research, Evaluation --- Test, Pre-Post --- Tests, Pre-Post --- Use Effectiveness --- Administration, Health Services --- Health Services --- Family Planning Program Evaluation --- Program Appropriateness --- Program Effectiveness --- Program Sustainability --- Evaluation, Program --- Appropriateness, Program --- Effectiveness, Program --- Evaluations, Program --- Program Evaluations --- Program Sustainabilities --- Sustainabilities, Program --- Sustainability, Program --- Social Validity, Research --- Administration and Organization --- Administrative Technics --- Administrative Techniques --- Coordination, Administrative --- Logistics --- Supervision --- Technics, Administrative --- Techniques, Administrative --- Administration --- Administrative Coordination --- Administrative Technic --- Administrative Technique --- Technic, Administrative --- Technique, Administrative --- Services, Library --- Library Service --- Service, Library --- Lean Six Sigma --- Sigma Metrics --- Six Sigma --- Continuous Quality Management --- Lean Six Sigmas --- Management, Continuous Quality --- Management, Total Quality --- Metric, Sigma --- Metrics, Sigma --- Sigma Metric --- Sigma, Six --- Sigmas, Six --- Six Sigma, Lean --- Six Sigmas --- Six Sigmas, Lean --- Quality Control --- Information Networks --- Information Specialists --- Services, Information --- Information Network --- Information Service --- Information Specialist --- Network, Information --- Networks, Information --- Service, Information --- Specialist, Information --- Specialists, Information --- Research --- Information Dissemination --- Client-Staff Relations --- Relations, Client-Staff --- Relations, Public --- Client Staff Relations --- Client-Staff Relation --- Relation, Client-Staff --- Relations, Client Staff --- Librarianship --- Library Sciences --- Science, Library --- Sciences, Library --- Methodological Studies --- Methodological Study --- Procedures --- Studies, Methodological --- Study, Methodological --- Method --- Procedure --- Consumer Preference --- Behavior, Consumer --- Behaviors, Consumer --- Consumer Behaviors --- Consumer Preferences --- Preference, Consumer --- Preferences, Consumer --- Satisfaction, Consumer --- Administration, Library --- Administrations, Library --- Library Administrations --- Planning --- organization & administration --- Consumer Behavior.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Medical errors --- Iatrogenic diseases --- Patients --- Health Care Evaluation Mechanisms --- Safety --- Quality of Health Care --- Organization and Administration --- Evaluation Studies as Topic --- Health Services --- Social Sciences --- Risk Management --- North America --- Accident Prevention --- Investigative Techniques --- Anthropology, Education, Sociology and Social Phenomena --- Americas --- Health Care Facilities, Manpower, and Services --- Health Services Administration --- Health Care --- Analytical, Diagnostic and Therapeutic Techniques and Equipment --- Health Care Quality, Access, and Evaluation --- Accidents --- Geographic Locations --- Public Health --- Geographicals --- Environment and Public Health --- Safety Management --- Medical Errors --- Program Evaluation --- Government Programs --- United States --- Medicine --- Health & Biological Sciences --- Medical Professional Practice --- Government policy --- Prevention --- Safety measures --- Government Sponsored Programs --- Government-Sponsored Programs --- Government Program --- Government Sponsored Program --- Government-Sponsored Program --- Program, Government --- Program, Government Sponsored --- Program, Government-Sponsored --- Programs, Government --- Programs, Government Sponsored --- Programs, Government-Sponsored --- Family Planning Program Evaluation --- Program Appropriateness --- Program Effectiveness --- Program Sustainability --- Evaluation, Program --- Appropriateness, Program --- Effectiveness, Program --- Evaluations, Program --- Program Evaluations --- Program Sustainabilities --- Sustainabilities, Program --- Sustainability, Program --- Critical Incidents, Medical --- Critical Medical Incidents --- Errors, Medical --- Errors, Surgical --- Medical Error of Commission --- Medical Error of Omission --- Medical Errors of Commission --- Medical Errors of Omission --- Medical Mistake --- Mistake, Medical --- Mistakes, Medical --- Never Event --- Surgical Error --- Wrong-Patient Surgery --- Wrong-Procedure Errors --- Wrong-Site Surgery --- Medical Mistakes --- Surgical Errors --- Commission Medical Error --- Commission Medical Errors --- Critical Incident, Medical --- Critical Medical Incident --- Error, Medical --- Error, Surgical --- Error, Wrong-Procedure --- Errors, Wrong-Procedure --- Event, Never --- Events, Never --- Incident, Critical Medical --- Incident, Medical Critical --- Incidents, Critical Medical --- Incidents, Medical Critical --- Medical Critical Incident --- Medical Critical Incidents --- Medical Error --- Medical Incident, Critical --- Medical Incidents, Critical --- Never Events --- Omission Medical Error --- Omission Medical Errors --- Surgeries, Wrong-Patient --- Surgeries, Wrong-Site --- Surgery, Wrong-Patient --- Surgery, Wrong-Site --- Wrong Patient Surgery --- Wrong Procedure Errors --- Wrong Site Surgery --- Wrong-Patient Surgeries --- Wrong-Procedure Error --- Wrong-Site Surgeries --- Hazard Control --- Hazard Surveillance Program --- Safety Culture --- Hazard Management --- Control, Hazard --- Culture, Safety --- Cultures, Safety --- Hazard Controls --- Hazard Surveillance Programs --- Management, Hazard --- Management, Safety --- Program, Hazard Surveillance --- Programs, Hazard Surveillance --- Safety Cultures --- Surveillance Program, Hazard --- Surveillance Programs, Hazard --- Environment, Preventive Medicine & Public Health --- Environment, Preventive Medicine and Public Health --- Health, Public --- Healthcare Evaluation Mechanisms --- Evaluation Mechanism, Healthcare --- Evaluation Mechanisms, Healthcare --- Healthcare Evaluation Mechanism --- Mechanism, Healthcare Evaluation --- Mechanisms, Healthcare Evaluation --- Accident --- Healthcare Quality, Access, and Evaluation --- Community-Based Distribution --- Contraceptive Distribution --- Delivery of Healthcare --- Dental Care Delivery --- Distribution, Non-Clinical --- Distribution, Nonclinical --- Distributional Activities --- Healthcare --- Healthcare Delivery --- Healthcare Systems --- Non-Clinical Distribution --- Nonclinical Distribution --- Delivery of Dental Care --- Health Care Delivery --- Health Care Systems --- Activities, Distributional --- Activity, Distributional --- Care, Health --- Community Based Distribution --- Community-Based Distributions --- Contraceptive Distributions --- Deliveries, Healthcare --- Delivery, Dental Care --- Delivery, Health Care --- Delivery, Healthcare --- Distribution, Community-Based --- Distribution, Contraceptive --- Distribution, Non Clinical --- Distributional Activity --- Distributions, Community-Based --- Distributions, Contraceptive --- Distributions, Non-Clinical --- Distributions, Nonclinical --- Health Care System --- Healthcare Deliveries --- Healthcare System --- Non Clinical Distribution --- Non-Clinical Distributions --- Nonclinical Distributions --- System, Health Care --- System, Healthcare --- Systems, Health Care --- Systems, Healthcare --- Administration, Health Services --- Healthcare Facilities, Manpower, and Services --- Investigative Technics --- Investigative Technic --- Investigative Technique --- Technic, Investigative --- Technics, Investigative --- Technique, Investigative --- Techniques, Investigative --- Prevention, Accident --- Accident Preventions --- Preventions, Accident --- Hospital Incident Reportings --- Incident Reporting --- Incident Reportings, Hospital --- Management, Risks --- Reporting, Hospital Incident --- Reportings, Hospital Risk --- Voluntary Patient Safety Event Reporting --- Hospital Incident Reporting --- Incident Reporting, Hospital --- Hospital Risk Reporting --- Hospital Risk Reportings --- Incident Reportings --- Management, Risk --- Reporting, Hospital Risk --- Reporting, Incident --- Reportings, Hospital Incident --- Reportings, Incident --- Risk Reporting, Hospital --- Risk Reportings, Hospital --- Risks Management --- Science, Social --- Sciences, Social --- Social Science --- Services, Health --- Health Service --- Service, Health --- Critique --- Evaluation --- Evaluation Indexes --- Evaluation Methodology --- Evaluation Report --- Evaluation Research --- Methodology, Evaluation --- Pre-Post Tests --- Qualitative Evaluation --- Quantitative Evaluation --- Theoretical Effectiveness --- Use-Effectiveness --- Critiques --- Effectiveness, Theoretical --- Evaluation Methodologies --- Evaluation Reports --- Evaluation, Qualitative --- Evaluation, Quantitative --- Evaluations --- Evaluations, Qualitative --- Evaluations, Quantitative --- Indexes, Evaluation --- Methodologies, Evaluation --- Pre Post Tests --- Pre-Post Test --- Qualitative Evaluations --- Quantitative Evaluations --- Report, Evaluation --- Reports, Evaluation --- Research, Evaluation --- Test, Pre-Post --- Tests, Pre-Post --- Use Effectiveness --- Administration and Organization --- Administrative Technics --- Administrative Techniques --- Coordination, Administrative --- Logistics --- Supervision --- Technics, Administrative --- Techniques, Administrative --- Administration --- Administrative Coordination --- Administrative Technic --- Administrative Technique --- Technic, Administrative --- Technique, Administrative --- Quality of Care --- Quality of Healthcare --- Care Qualities --- Care Quality --- Health Care Quality --- Healthcare Quality --- Safeties --- Medical mishaps --- Mishaps, Medical --- organization & administration --- prevention & control --- National Health Programs --- Social Validity, Research --- Iatrogenic Disease --- Organizational Culture --- Community Health --- Health, Community --- Preventive Medicine --- Education, Public Health Professional --- Persons --- Sick --- Truth Disclosure --- Diseases --- Therapeutics --- Pharmacy Audit --- Audit, Pharmacy --- Pharmacy Audits --- Errors, Scientific --- Complications --- Practice --- Safety Management. --- Program Evaluation. --- Government Programs. --- prevention & control. --- United States.