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2011 (3)

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Book
Eikonopoiia : digital imaging of ancient textual heritage : proceedings of the international conference Helsinki, 28-29 November, 2010
Authors: --- ---
ISSN: 00696587 ISBN: 9789516533868 9516533868 Year: 2011 Volume: 129 Publisher: Helsinki : Societas scientiarum fennica = Finska vetenskaps-societeten,


Book
Managing your library and its quality : the ISO 9001 way
Authors: ---
ISBN: 9781843346548 9781780632797 1843346540 1780632797 Year: 2011 Publisher: Oxford : Chandos Publishing,

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Abstract

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs

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