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Addressing the QoE for improving customer perception when using Added Value Services offered by service providers, from the evaluation to the monitoring and other management processes. The main goal of the book is to present state-of-the-art research results and experience reports in the area of Quality Monitoring for Customer experience management, addressing amongst others currently important topics such as Service-aware Future Internet architecture for Quality of Experience (QoE) management on multimedia applications.

Customer services --- Quality control --- Total quality management --- Management. --- Quality control. --- Data processing.

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This book constitutes the thoroughly refereed post-conference proceedings of the 12th International Conference on Wired/Wireless Internet Communication, WWIC 2014, held in Paris, France, during May 27-28, 2014. The 22 revised full papers presented were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on wireless and wired networks; resource management and next generation services; next generation services, network architecture and applications.

Computer science. --- Computer communication systems. --- Operating systems (Computers). --- Computer security. --- Multimedia information systems. --- Computer Science. --- Computer Communication Networks. --- Systems and Data Security. --- Information Systems Applications (incl. Internet). --- Multimedia Information Systems. --- Operating Systems. --- Multimedia systems. --- Computer-based multimedia information systems --- Multimedia computing --- Multimedia information systems --- Multimedia knowledge systems --- Information storage and retrieval systems --- Computer privacy --- Computer system security --- Computer systems --- Computers --- Cyber security --- Cybersecurity --- Electronic digital computers --- Protection of computer systems --- Security of computer systems --- Data protection --- Security systems --- Hacking --- Computer operating systems --- Disk operating systems --- Systems software --- Protection --- Security measures --- Operating systems --- Computer networks. --- Application software. --- Communication systems, Computer --- Computer communication systems --- Data networks, Computer --- ECNs (Electronic communication networks) --- Electronic communication networks --- Networks, Computer --- Teleprocessing networks --- Data transmission systems --- Digital communications --- Electronic systems --- Information networks --- Telecommunication --- Cyberinfrastructure --- Electronic data processing --- Network computers --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Distributed processing

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• Reference Manager
• EndNote
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This book constitutes the thoroughly refereed post-conference proceedings of the 12th International Conference on Wired/Wireless Internet Communication, WWIC 2014, held in Paris, France, during May 27-28, 2014. The 22 revised full papers presented were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on wireless and wired networks; resource management and next generation services; next generation services, network architecture and applications.

Computer science --- Computer architecture. Operating systems --- Computer. Automation --- draadloze computernetwerken --- computers --- informatica --- landbouw --- multimedia --- informatiesystemen --- computerbeveiliging --- OS (operating system) --- computernetwerken --- computerkunde