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Book
Email marketing in a digital world : the basics and beyond
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ISBN: 1606499939 Year: 2016 Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press,

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Abstract

Despite annual predictions of its demise, email marketing remains one of the most important tools for businesses and other organizations. The reason is simple. Other communication tools, including the collective proliferation of social and digital media channels, cannot duplicate or recreate the unique capabilities of email marketing. And do not let the name fool you--email marketing is not just for marketers. It is for anyone who can imagine the value of being able to reach specific people (and only those specific people) in a timely manner with messages and propositions while also having the ability to directly measure their responsiveness and reactions. This book is intended for those who wish to learn more about how email marketing works, whether as students, teachers, or practitioners. We begin with a recap of the history of email and email marketing and explain how it informs email today. We then cover the fundamentals of email marketing, including types of emails, the elements of an email, email metrics, best practices for email for improving performance, list development, and the benefits of segmenting an email list. Thereafter, we examine special topics to help managers address special needs in email strategy, including the personalities of email recipients, how to run a proper A/B test for optimizing email elements, integrating email with social media efforts, and aligning email with data sources and CRM opportunities.


Dissertation
Selection, evaluation and comparison of six email service providers for a digital agency to recommend to its clients
Authors: --- --- --- ---
Year: 2016 Publisher: Liège Université de Liège (ULiège)

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It is clear that during the last few years, there has been an increase in the email complexity. However, an element that remained constant is the effectiveness of Email Marketing as a Digital channel. Indeed, it is still one of the best in terms of ROI but if marketers want to succeed in today’s Email Marketing, they need to produce well designed and extremely personalised emails, almost like a one-to-one communication with each of their subscribers. One of the tools that can help them in achieving such effectiveness is an Email Service Provider. Unfortunately, it is not an easy task to find one that perfectly match their needs due to the number of platforms available on the market.
To conduct this project, I first started by selecting the platforms and then defined specific criteria on which I would compare them. In this evaluation process, five main criteria (“Platform”, “Features”, “Integration”, “Support” and “Pricing”) and multiple sub criteria were considered. A decision matrix was later used to evaluate and rank the six platforms. The data needed to fill the matrix were gathered by two surveys.
The first survey was sent to Email Marketing experts to collect the weights of importance of each criterion. A total of 34 experts answered the survey and provided me with weights that I considered as industry “default”. The second survey was sent to users to obtain the ratings of the selected platforms and 44 of them answered the survey. I believe the use of multiple experts and users helped me get different viewpoints and experiences and therefore, reduced my single- person opinion.
The combination of the two inputs resulted in a weighted score attributed to each ESP. This long process helped me find the strengths and weaknesses of the different platforms and gave me essential information about which one could fit what type of clients.


Dissertation
Setting up of a digital marketing strategy in order to promote the skills of the Walloon and Brussels organizations working in the renewable energy sectors
Authors: --- --- --- ---
Year: 2016 Publisher: Liège Université de Liège (ULiège)

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This thesis has been written as a roadmap for the Cluster TWEED in order to develop a whole digital marketing strategy for their brand “REWallonia”. The different steps to follow have been detailed in order to achieve the mission given by the company to the student. It first starts with a situation analysis: micro, macro and internal analyses are performed in order to have a better understanding of the environment in which the organization operates. The second step was then to set appropriate objectives aligned with the general business strategy of the company, taking into account the strengths and weaknesses of TWEED. Those objectives are mainly digital marketing objectives as improving the ranking of the website on Google, attract the visitors to our website and make them stay on it and finally turn those users into advocates of our brand. The third step was to define strategies to reach those objectives. For this, various tools are used such as a Search Engine Optimisation strategy, email marketing, website design and usability, social media marketing, etc. The fourth step is to set Key Performance Indicators to measure the results.


Dissertation
When luxury meets e-commerce : online challenges of luxury brands and development of a marketing strategy to approach luxury apparel & accessories and hard luxury brands
Authors: --- --- ---
Year: 2016 Publisher: Liège Université de Liège (ULiège)

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This thesis has been written as a consultancy report for LiveArea – the PFSweb agency in order to determine whether the company can target luxury brands for its digital agency services. The first step consisted in an analysis of the internal and external situation of the company together with an detailed description of the agency services. These analyses were realized in order to better understand the environment in which LiveArea evolves. The second step was to define the main elements of the luxury environment. The subjects of the industry, the market, the consumers, the experience and the digital strategies of luxury brands were addressed. The third step consisted in the development of the marketing strategy of the agency. To do this, the traditional steps of a marketing strategy were completed. These are the segmentation, the targeting and the positioning. Regarding segmentation, two theoretical models were applied to the luxury industry and the agency. These models divide the luxury industry into three levels of luxury. The accessible, intermediate and inaccessible brands. Twelve brands were selected regarding this segmentation, two brands per luxury level were chosen. For the targeting, a scorecard was realized. This table evaluate the performance of the twelve selected luxury brands vis-à-vis of the different digital channels. Each channel got a score regarding the traffic it brings to the website of the brand. Then, evaluation criteria were attributed vis-à-vis of the main elements of the optimization of these sources. Luxury brands were evaluated regarding these criteria and each one got a score. The brands reaching the highest score were selected as segments to target. The last step, the positioning, was realized as recommendations. The new services of the agency were defined and a differentiation regarding the competitors was realized.


Book
Email Discourse Among Chinese Using English as a Lingua Franca
Authors: --- ---
ISBN: 9812878874 9812878882 Year: 2016 Publisher: Singapore : Springer Singapore : Imprint: Springer,

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This edited volume makes a valuable contribution to the burgeoning research field of English as a lingua franca. In a pioneering step, the collection is exclusively devoted to the English email discourse of Chinese speakers. The studies address innovative topics related to various contexts and relationships, using several different approaches and theories, which taken together shed light on how English serves as a lingua franca in multiple types of global written communication. The research topics presented are organized into four thematic sections, including emails from students to professors, emails from students to the international academic community, emails from peer to peer, and emails at the workplace. This collection of empirical research invites readers to consider the special features of apologies, requests, terms of address, politeness, and discourse organization, and how cultural differences may affect the use or interpretation of each. Throughout the book, readers will also discover how Chinese speakers use special features and strategies to construct their identity, establish relationships, and achieve successful communication in English. This highly informative, thought-provoking book also provides insights on methods for teaching email discourse using English as a lingua franca and suggests directions for future research. .


Dissertation
Developing a content marketing and communication tools in order for Profex Wallonia to be able to develop a marketing strategy
Authors: --- --- --- ---
Year: 2016 Publisher: Liège Université de Liège (ULiège)

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Le but de ce mémoire-projet est d'aider l'entreprise United Experts et sa marque Profex à développer un plan marketing pour le bureau de Louvain-la-Neuve qui s'occupe du marché Wallon. United Experts est un bureau d'études et, à travers sa marque Profex, réalise des études de sols, s'occupe de la « gestion d'acquisition » ou encore délivre des permis d'environnement pour des entreprises du secteur industriel et pour les particuliers.

Le mémoire-projet est scindé en deux parties distinctes : le contenu marketing et les outils de communication. Le contenu marketing englobe tous les éléments directement reliés au marketing (means-end chain ou la service-profit chain, par exemple) qui peuvent améliorer le marketing de Profex à un niveau stratégique. Les outils de communication concernent plutôt les éléments pouvant être améliorés dans la communication digitale et classique à un niveau opérationnel. Pour chaque partie, on retrouve une sous-partie consacrée à la méthodologie et une autre sous-partie axée sur les résultats.

Plusieurs moyens ont été utilisés pour établir et justifier cette méthodologie. Des interviews ont été menées, la littérature scientifique a été analysée. J'ai également participé à des conférences et à des événements pour d'abord comprendre et amener des solutions ensuite.

Plusieurs conclusions (sur le contenu marketing et sur la communication) ont été tirées afin d'apporter une valeur ajoutée au plan marketing initial. Certaines mesures peuvent être prises de suite (la valeur attendue par le client, le budget marketing ou encore la fidélité du client). Certaines mesures, au contraire, doivent être appliquées dans un second temps si cela s'avère nécessaire (utiliser un blog, refaire une segmentation, ciblage et positionnement et appliquer certains éléments d'analyses du marché wallon au marché flamand).


Book
Interpreting the Internet : Feminist and Queer Counterpublics in Latin America
Author:
ISBN: 9780520284494 0520284496 9780520284517 0520284518 9780520960107 0520960106 Year: 2016 Publisher: Berkeley, CA : University of California Press,

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Every user knows the importance of the "@" symbol in internet communication. Though the symbol barely existed in Latin America before the emergence of email, Spanish-speaking feminist activists immediately claimed it to replace the awkward "o/a" used to indicate both genders in written text, discovering embedded in the internet an answer to the challenge of symbolic inclusion. In repurposing the symbol, they changed its meaning. In Interpreting the Internet, Elisabeth Jay Friedman provides the first in-depth exploration of how Latin American feminist and queer activists have interpreted the internet to support their counterpublics. Aided by a global network of women and men dedicated to establishing an accessible internet, activists have developed identities, constructed communities, and honed strategies for social change. And by translating the internet into their own vernacular, they have transformed the technology itself. This book will be of interest to scholars and students in feminist and gender studies, Latin American studies, media studies, and political science, as well as anyone curious about the ways in which the internet shapes our lives.

Keywords

Internet and women --- Internet --- Sexual minorities --- Internet and activism --- Feminism --- At sign --- Social aspects --- Social life and customs --- Latijns-Amerika --- Latin America --- Gender minorities --- GLBT people --- GLBTQ people --- Lesbigay people --- LBG people --- LGBT people --- LGBTQ people --- Non-heterosexual people --- Non-heterosexuals --- Sexual dissidents --- Minorities --- DARPA Internet --- Internet (Computer network) --- Wide area networks (Computer networks) --- World Wide Web --- Women and the Internet --- Women --- @ sign --- @ symbol --- At symbol --- Commercial a (Sign) --- Commercial at --- Abbreviations --- Signs and symbols --- Activism and the Internet --- Social participation --- Social life and customs. --- LGBTQ+ Latinx. --- Lesbian Latinas. --- Internet and women - Latin America --- Internet - Social aspects - Latin America --- Sexual minorities - Latin America - Social life and customs --- Internet and activism - Latin America --- Feminism - Latin America --- At sign - Social aspects - Latin America --- Activism --- accessible internet. --- both genders. --- changed meaning. --- communication studies. --- computers. --- counterpublics. --- email. --- feminism. --- feminist activists. --- feminist theory. --- feminists. --- gender and women studies. --- gender politics. --- gender studies. --- global network of women. --- internet communication. --- internet practices. --- internet. --- latin america. --- latin american studies. --- lgbtq community. --- lgbtq. --- lgbtqia. --- media studies. --- political science. --- social change. --- spanish speaking feminists. --- symbolic inclusion. --- technology. --- vernacular. --- written text. --- Homosexuality --- Women's organizations --- Book

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