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Communication has become one of the most puzzling paradoxes of our time. We live in a world that is hyper-connected; more plugged in, tuned in and turned on than ever before. Yet, social science confirms that more and more people feel isolated and disconnected from their communities and families. They feel overworked, underpaid, misunderstood and alone. This book is a fresh approach to tackle modern communication challenges, written for today's time poor reader; easily consumed in one sitting (one flight), or one night! This book is a holistic approach to professional and personal communication that will be a significant support in the boardroom, the living room and also the classroom. Despite the capability to be 'in touch' 24/7, many people are disengaged and disillusioned. Business leaders know the struggle to engage and empower a workforce that clocks in, then checks out. Parents know the challenges to connect with teenagers who text better than they talk! And how do you answer the most challenging question every partner dreads: "If you loved me you would know what's wrong?" These are all painful experiences that this book delivers proactive solutions to connect (and protect) these important relationships through better communication. This is vital if you are a business leader, parent or in a loving relationship. This book is a 'map for leaders' who want to harness the power of communication to influence their projects, their ideas, their teams and clients; for parents that seek better relationships with their kids and or loved ones. In this book you will discover in seven easy to read chapters: Compelling reasons to get great at communicating. A path to incredible personal growth.

Interpersonal communication.

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"This updated and expanded fourth edition continues the theme of the previous edition emphasizing the current supporting research towards the building of relationships, and encouraging productive change between human service workers and their clients. The text arranged the chapters in the following manner: Chapter 1 discusses several basic issues regarding the development and use of helping skills. Chapter 2 explores common modes of response. Chapter 3 encounters several ingredients that foster positive relationships. Chapter 4 presents a step-by-step approach to problem solving. Chapter 5 examines responses that can detract from efforts made. Chapter 6 presents a straightforward approach to establishing goals, objectives, and plans. Chapter 7 describes channels of nonverbal information and commonly encountered nonverbal messages. Chapter 8 highlights endeavors that take center stage before, during, and after scheduled appointments. Chapter 9 considers the needs of several groups such as children and older persons, clients having low socioeconomic status, individuals experiencing psychosis and longstanding issues, and other individuals. New and supporting research for the following topics are included: the helping alliance; client feedback; communication; self-efficacy and stress in helping skills students; responding to negative feelings; methods for implementing plans; person-centered decision making that is required by law (under the Patient Protection and Affordable Care Act) for certain older and disabled individuals; gender; cultural heritage; and ethnicity. In addition, there are multiple-choice questions, as well as short-answer and fill-in-the-response items. Two complete client interviews are included, which will illustrate the value of the skills demonstrated with the person being interviewed. The text is further enhanced by an appendix offering numerous tools such as exercises and forms. This informative book is designed for human resource professionals, counselors, social workers, and other related helping professionals"--

Helping behavior. --- Interpersonal communication

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Human body and language --- Interpersonal communication

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Cette 4e édition actualisée et complétée fait le point sur la question de la relation interpersonnelle en analysant les différentes formes de relations entre les individus et la structure de ces relations.

Interpersonal communication. --- Interpersonal relations. --- Social psychology.

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In diesem Essential werden wesentliche arbeitsbezogene Aspekte zwischenmenschlicher Kommunikation erläutert, u.a. die Einbindung in die jeweilige Arbeitskultur, das Moment wechselseitiger Abhängigkeit, der Inszenierungs-, Macht- und paradoxe Charakter. Ferner wird die Wirkungsweise wichtiger Gesprächsformate (u.a. Arbeitsbesprechung, Kundengespräch) erklärt und es werden Anregungen für eine angemessene Kommunikationspraxis gegeben. Der Inhalt Facetten von Kommunikation in der Arbeitswelt Gesprächsformate der Arbeitswelt Anregungen für eine angemessene Kommunikationspraxis Die Zielgruppen Praktiker in kommunikationsintensiven Berufen Studierende der Arbeits- und Organisationssoziologie und -psychologie Der Autor Prof. Dr. Werner Pfab ist Kommunikationsforscher und Psychologe. Er war von 1995 bis 2017 Professor für Theorie und Praxis sozialer Kommunikation an der Hochschule Fulda und leitete Weiterbildungsstudiengänge zu Coaching und Supervision. Er ist Autor zahlreicher Bücher zu Beratungs- und Konfliktkommunikation.

Business communication. --- Interpersonal communication. --- Work environment.