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Customer relations --- Management. --- CRM (Customer relationship management) --- Customer relationship management

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Consumers' beliefs and attitudes towards online sales significantly influence buying behavior on the internet. However, the impact of these thoughts and beliefs on the decision to make an online purchase is not direct. It can be moderated by the emotions experienced while browsing an e-commerce website. Impulse buying in particular is influenced by a number of factors, for example how stimulating the e-shopping platform is, and how easy it is to click on the cart a certain product, for instance a smartphone. But what happens after an online impulse buy is made? Often the customer can regret the purchase and in the throes of anxiety, look for reasons to justify the choices made. Consumer behaviour scholars and pyschologists call this phenomenon cognitive dissonance, and certain individuals are more sensitive than others in developing this than others. This book offers a deep investigation around online impulse buying and subsequent cognitive dissonance. Specifically, the authors present a research case study of a group of millenials who are shopping for smartphones to study whether an initial positive state can reduce the onset of cognitive dissonance in consumers. Based on substantial research and a sample of 212 impulsive millennial buyers, the book provides a comprehensive, but simple and synthetic framework of impulse buying, cognitive dissonance and positive affect state, highlighting their relationships. Giovanni Mattia is Associate Professor at Roma Tre University (Rome, Italy), Department of Business Studies, where he currently teaches Consumer Behavior and Marketing Research. His research streams mainly concentrate on consumer behavior and sustainable consumptions. He has been principal investigator of several research projects. Alessio Di Leo is a Ph.D. Researcher in Marketing at La Sapienza University (Rome, Italy). His research interests refer to the following domains: sustainability issues, consumer behavior, and customer experience in the fields of agri-food and luxury sectors. Ludovica Principato is Researcher of Marketing and Sustainability at Roma Tre University (Rome, Italy), Department of Business Studies. Her research interests lay on consumer behavior and food waste. In 2013-2014 she was part of the Psychology of Eating and Consumer Health laboratory at the Harvard School of Public Health.

Consumer behavior --- Marketing --- marketing --- consumentengedrag --- consumptie --- CRM (Customer Relationship Management)

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Consumer behavior --- Market research --- Marketing --- marketing --- marktonderzoek --- CRM (Customer Relationship Management)

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"The text explores the changes in new digital technology as well as the challenges faced by modern marketing management through the lens of the current covid pandemic which is interesting and timely.." -Isaac Cheah, Curtin University, Australia "This book can be a useful compass for the future as the changes forced by COVID-19 will have permanent characteristics and significant impact on global markets and businesses." -Nikolaos Apostolopoulos, Neapolis University Pafos, Cyprus "Ratten and Thaichon's timely text explores multiple, international, perspectives on the relationship between technology and marketing within the context of the Corona pandemic. As such it will serve as a valuable reference point for those seeking to understand the technology-business dynamic, and those keen to benefit from it." -Andreas Walmsley, Coventry University, United Kingdom "A timely, novel view, a relevance book for our times. A must read to understand how companies and individuals try to adapt and overcome obstacles, succeed or fail under what is considered by many the worst health crisis and economic downfall in modern history." -Oscar Javier Montiel Mendez, Universidad Autónoma de Ciudad Juárez, Mexico This book addresses how Covid-19 has damaged businesses and how businesses can adapt to the new normal. In doing so, the book contributes to theories associated with the marketing management, by assessing opportunities and challenges associated with the implementation of technology and marketing management during and post Covid-19. The book will be useful for anyone aiming to gain a better understanding of the current and future technologies that may play a role or have a robust impact on marketing management during Covid-19. Vanessa Ratten is Associate Professor at the La Trobe University, Australia. She is the Programme Coordinator of the Entrepreneurship and Innovation degrees at La Trobe Business School. Park Thaichon is the Cluster Leader of the Relationship Marketing for Impact Research Cluster and the Program Director of the Master of Marketing at Griffith University. Park main research interests include relationship marketing, big data, privacy, dark marketing, and consumer behaviour.

Consumer behavior --- Market research --- Marketing --- marketing --- marktonderzoek --- CRM (Customer Relationship Management)

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Waarom moet een klant je partner worden en blijven? Dat is de kernvraag van een rendabele business en ook van dit boek. Jouw klant, een diamant? zoekt voornamelijk het antwoord bij je bestaande klanten, want zij zijn de sleutel tot de meest overtuigende argumenten. In 24 tips mét concrete voorbeelden kom je te weten hoe je optimaal klantvriendelijk denkt en handelt. Zo ontdek je hoe je je klanten laat schitteren, én ook hoe je dankzij hen zelf excelleert. Je leert ook wat de valkuilen zijn die een rendabel samenwerken in de weg staan. Jouw klant, een diamant? is een onmisbaar boek voor elke (toekomstige) ondernemer die op zoek is naar praktische strategieën en tactieken om klanten te vinden, te binden en te verbinden. Bron: www.acco.be

klantvriendelijkheid --- Applied marketing --- marketing --- klantentevredenheid --- CRM (Customer Relationship Management) --- Klantgerichtheid --- Klantenbinding --- Direct marketing --- Klantgericht ondernemen --- Klantentevredenheid --- Marketing --- Retentiemanagement --- Retentiemarketing --- Ondernemen --- Bedrijfsbeheer