TY - BOOK ID - 12013848 TI - 50 activities for achieving excellent customer service AU - Doane, Darryl S. AU - Sloat, Rose D. PY - 2003 SN - 0874257379 1281018325 1599965089 9781599965086 9781281018328 9780874257373 PB - Amherst, Mass. : HRD Press, DB - UniCat KW - Customer demands. KW - Customer services. KW - Service industries workers -- Training of. KW - Commerce KW - Business & Economics KW - Marketing & Sales KW - Service industries workers KW - Training of. KW - Service industries KW - Customer service KW - Service, Customer KW - Service (in industry) KW - Services, Customer KW - Technical service KW - Employees KW - Customer relations KW - Customer services KW - Executives KW - Training of KW - E-books KW - Executive training KW - Executives, Training of KW - Management development KW - Management training KW - Assessment centers (Personnel management procedure) UR - https://www.unicat.be/uniCat?func=search&query=sysid:12013848 AB - This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi ER -