TY - BOOK ID - 138236386 TI - Person-centered communication with older adults : the professional provider's guide PY - 2015 PB - Amsterdam, [Netherlands] : Academic Press, DB - UniCat KW - Older people KW - Communication in medicine. KW - Communication. KW - Care. UR - https://www.unicat.be/uniCat?func=search&query=sysid:138236386 AB - Providers serving older adults face a growing problem. Older adults are becoming increasingly dissatisfied with service quality citing deficits in provider communication and relationship skills. The author argues this dissatisfaction is largely related to three widespread issues: ageism, use of professional jargon, and age-related changes in the older adult. To address these concerns, Dr. Storlie advocates adoption of an evidence-based, person-centered approach to communication. The benefits of person-centered communication are many. They can increase older adult satisfaction with provider ER -