TY - BOOK ID - 40137023 TI - User satisfaction with personalised internet applications AU - Bauernfeind, Ulrike AU - Wirtschaftsuniversität Wien PY - 2008 SN - 9783631754856 PB - Frankfurt am Main, Germany: Frankfurt am Main, Germany: Peter Lang, Peter Lang, DB - UniCat KW - Internet users KW - Consumer satisfaction KW - Online information services KW - Attitudes. KW - Evaluation. KW - Electronic information services KW - On-line information services KW - Online services (Information services) KW - Information services KW - Customer satisfaction KW - Satisfaction KW - Brand loyalty KW - Customer loyalty KW - Web users KW - World Wide Web users KW - Computer users KW - Personal Internet use in the workplace UR - https://www.unicat.be/uniCat?func=search&query=sysid:40137023 AB - The study focuses on user satisfaction with websites and personalised internet applications in particular. The abundance of information on the web is increasing more and more. Therefore, the significance of websites targeting the users’ preferences, like personalised Internet applications, is rising. The aim of this study was to find out which factors determine user satisfaction with personalised internet applications. Factors like the usefulness of the information or trust towards how personal information is handled were considered. A large-scale user survey evaluating three internet applications (from the travel, e-learning and real estate domains) was conducted. Expert opinions were collected to complement the results and provide insights from users’ and experts’ points of views. ER -