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Pratique de l'ingénierie relationnelle : la médiation professionnelle au service des entreprises
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ISBN: 9782710131786 Year: 2016 Volume: 219 Publisher: Paris : ESF,

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Une entreprise en marche doit se doter de médiateur intervenant sur les relations entre les salariés, les clients, les usagers... Cet ouvrage est le premier livre de référence sur l'ingénierie relationnelle en tant qu'approche d'ensemble de la qualité des relations. Il préconise la mise en place d'un médiateur professionnel internalisé au sein des organisations pour améliorer les rapports sociaux. Ce livre répond aux nouvelles exigences législatives et explique en quoi la prise en compte de l'ingénierie relationnelle offre une nouvelle dimension à la culture de chaque entreprise. Il présente de manière claire et rigoureuse : les informations légales pour créer des procédés performants et des dispositifs respectueux du dialogue social ; les moyens opérationnels à mettre en place pour répondre à des situations complexes souvent vécues dans l'urgence : absentéisme, plaintes, souffrance relationnelle et mentale ; les réponses aux exigences de prévention des difficultés relationnelles pour le bon fonctionnement de l'organisation et la satisfaction des personnes. Un ouvrage indispensable pour consolider une gouvernance d'entreprise responsable


Book
Les nouveaux enjeux de la médiation : administrative, judiciaire et conventionnelle, à distance, environnementale, interculturelle : actes du colloque de Nice, 3 et 4 juillet 2015
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ISBN: 9782343079752 Year: 2016 Publisher: Paris : L'Harmattan,

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Keywords

Mediation --- Médiation --- Médiation


Book
Histoire de la médiation : des repères dans le temps des médiateurs
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ISBN: 9782846685412 Year: 2016 Publisher: Montigny-le-Bretonneux : Médias & Médiations,

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Book
Fiscale bemiddelingsdienst jaarverslag.
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Year: 2016 Publisher: Brussel FOD Financiën

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Periodical
Corporate mediation journal.
Year: 2016 Publisher: The Hague : Eleven International Publishing

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Book
Lawyers and mediators : the brave new world of services for separating families
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ISBN: 9781509904822 Year: 2016 Publisher: Oxford : Hart,

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Do lawyers make matters worse, or do they provide information, advice and support which can help to prevent disputes arising or manage them when they do? Do mediators enable parties to communicate and reach agreements tailor-made to their needs? Or working outside the legal framework, do they find it difficult to protect weaker parties and access expert advice? What happens when lawyers become mediators? This book will describe the structure of service provision and the day-to-day work of lawyers, mediators, and lawyer mediators, drawing on empirical work carried out between 2013 and 2015 immediately after the recent changes to the management of divorce and separation within the family justice system. The reduction in legal aided help in 2013 and the failure of mediation to fill the gap in 2014–15 have given rise to a difficult debate. This book aims to provide an account of some of the practical effects of these policies through a description of the daily work of practitioners in the sector. It raises the question of whether we need to choose between traditional legal services and the new processes of private ordering or whether intermediate positions might be possible.


Book
La médiation : théorie et terrains
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ISSN: 07775253 ISBN: 9782807305410 Year: 2016 Volume: *118 *59 Publisher: Louvain-la-Neuve : De Boeck supérieur,

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Book
Essays on Mediation: Dealing with Disputes in the 21st Century
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ISBN: 9041183663 Year: 2016

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Essays on Mediation explores the practical uses of mediation and contemplates the power of both the oldest and the newest form of dispute resolution. Across a range of jurisdictions, in differing legal systems, mediation is achieving ever greater institutional and statutory force, and what not long ago was a marginal technique for dispute resolution is now becoming mainstream and orthodox (with the arrival, for example, of the International Mediation Institute as a standards body). Nevertheless how firm a sense do we have about the social formation we call ‘mediation’? Through reflections and case histories, this distinctive collection of essays by experienced mediators from across the globe provides a clearer understanding than we have had heretofore of what mediation is and what it can offer as a practical, accessible, and positive alternative in civil justice systems.


Book
Lawyers and mediators : the brave new world of services for separating families
Authors: ---
ISBN: 1509904859 1509904840 1509904832 Year: 2016 Publisher: Oxford, [England] ; Portland, Oregon : Hart Publishing,

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Object
La médiation culturelle : cinquième roue du carrosse
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ISBN: 9782343078144 Year: 2016 Publisher: Paris : L'Harmattan,

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