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Written for practitioners and students with an engineering background, this book bridges the gap between their understanding of the techniques of quality control and the wider definition of TQM which is now accepted as a key part of business philosophy. Analyzes the relevance of total quality management (TQM) to changes in the engineering profession in the light of its increased involvement in company practices. It presents a broad picture of TQM and its main aspects and explains why it is considered as the major thrust for future competitiveness.

Engineering --- Total quality management. --- Management. --- Quality management, Total --- TQM (Total quality management) --- Management --- Total quality control --- Civil engineering --- Structural engineering

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The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.

Business policy --- Organizational effectiveness --- Performance --- Total quality management. --- Measurement. --- Business, Economy and Management --- Business Management --- Quality management, Total --- TQM (Total quality management) --- Management --- Total quality control

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Production management --- Belgium --- Entreprises --- Ondernemingen --- QA --- Total quality management --- BELGIUM --- COMPANIES --- Monograph --- Quality management, Total --- TQM (Total quality management) --- Management --- Total quality control

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658.81.1 --- Product management. Brand management --- Engineering management. --- Engineering management --- Total quality management --- Quality management, Total --- TQM (Total quality management) --- Management --- Total quality control --- Total quality management.

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Total quality management --- Management --- Qualité totale --- Gestion --- Management. --- Total quality management. --- Quality management, Total --- TQM (Total quality management) --- Total quality control --- Industrial relations --- Organization --- Management Styles & Communication