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Aimed at professionals and trainee professionals within the library and information service (LIS) fields, this book reminds the reader of the frequently ignored communication-gulf between the professional and the layman, and in particular the lack of true communication between LIS professionals and the user. It focuses especially on 'non-standard' users, such as non-native speakers or those with some disability. The author provides accessible examples of good practice, assesses their degree of success and suggests further ways to improve performance in information provision.Wri

Academic libraries -- Collection development -- United States -- Case studies. --- Social Sciences --- Library & Information Science --- Libraries --- Communication in library science. --- Interpersonal relations. --- Libraries and community --- Public relations --- Community and libraries --- Communities --- Human relations --- Interpersonal relationships --- Personal relations --- Relations, Interpersonal --- Relationships, Interpersonal --- Social behavior --- Social psychology --- Object relations (Psychoanalysis) --- Library science --- Documentation --- Public institutions --- Librarians --- Bibliothèques --- Communication en bibliothéconomie --- Relations humaines --- Relations bibliothèque-collectivité --- Relations publiques