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Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Computer networks --- Support services (Management). --- Service industries --- Industrial management --- Business & Economics --- Engineering & Applied Sciences --- Industries --- Computer Science --- Management. --- Business logistics --- Automation. --- Supply chain management --- Computer science. --- Operations research. --- Decision making. --- Information technology. --- Business --- Management information systems. --- Computer Science. --- Management of Computing and Information Systems. --- Operation Research/Decision Theory. --- IT in Business. --- Data processing. --- Logistics --- Information Systems. --- Operations Research/Decision Theory. --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Operational analysis --- Operational research --- Industrial engineering --- Management science --- Research --- System theory --- Administration --- Industrial relations --- Organization --- Business—Data processing. --- Informatics --- Science --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management decisions --- Choice (Psychology) --- Problem solving --- Communication systems --- Decision making

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Operational research. Game theory --- Business management --- Information systems --- Computer. Automation --- bedrijfseconomie --- management --- speltheorie --- operationeel onderzoek --- informatica management

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This book constitutes the thoroughly refereed proceedings of the Third Australian Symposium on Service Research and Innovation, ASSRI 2013, held in Sydney, NSW, Australia, in November 2013. Overall, eight research papers were carefully reviewed and selected from 18 submissions. They are multidisciplinary in scope and cover strategic, organizational, and technological dimensions, ranging from purely conceptual to concrete implementations and testing of service-related technological platforms. Taken together, these papers provide a snapshot of the critical concerns and developments in service-related research and cover some of the key areas of research focus.

Management information systems --- Service-oriented architecture (Computer science) --- Information technology. --- Information systems. --- Information Systems. --- IT in Business. --- Information Systems Applications (incl. Internet). --- Computer Appl. in Administrative Data Processing. --- Management of Computing and Information Systems. --- IT (Information technology) --- Technology --- Telematics --- Information superhighway --- Knowledge management --- Business—Data processing. --- Application software. --- Management information systems. --- Computer science. --- Informatics --- Science --- Computer-based information systems --- EIS (Information systems) --- Executive information systems --- MIS (Information systems) --- Sociotechnical systems --- Information resources management --- Management --- Application computer programs --- Application computer software --- Applications software --- Apps (Computer software) --- Computer software --- Communication systems --- Business information services. --- Information technology --- Electronic data processing --- Computer and Information Systems Applications. --- Computer Application in Administrative Data Processing. --- IT Operations. --- Management. --- Business --- Business enterprises --- Information services

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Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Operational research. Game theory --- Business management --- Information systems --- Computer. Automation --- bedrijfseconomie --- management --- speltheorie --- operationeel onderzoek --- informatica management