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Customer service essentials : lessons for Africa and beyond
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ISBN: 9781641136877 1641136871 9781641136853 9781641136860 Year: 2019 Publisher: Charlotte, NC : Information Age Publishing, Inc.,

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"Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book"--


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The future of entrepreneurship in Africa : cross sectoral perspectives post COVID-19
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ISBN: 1003302335 1003302335 1000912043 Year: 2024 Publisher: New York, NY : Routledge,

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Ethics and accountable governance in Africa's public sector. : mapping a path for the future
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ISBN: 3031043243 3031043251 Year: 2022 Publisher: Cham, Switzerland : Palgrave Macmillan,

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Green Marketing and Management in Emerging Markets : The Crucial Role of People Management in Successful Implementation
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ISBN: 9783030730079 9783030730086 9783030730062 Year: 2021 Publisher: Cham Springer International Publishing, Imprint: Palgrave Macmillan

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Green Marketing and Management in Emerging Markets, with emphasis on the crucial role of people management towards successful implementation, is an invaluable companion to today's marketers. Policymakers, business owners, managers, and HR practitioners, particularly in emerging markets, will benefit from the recommendations in this book. I recommend it to you all. Samuel O Idowu, PhD, Deputy CEO, Global Corporate Governance Institute, UK Adverse environmental impacts such as greenhouse gas emissions and chemical spills have put the topic of green business firmly on the sustainability agenda. Despite the burgeoning literature on green business and green marketing from the globalised north, there is relative parsimony of green business literature in the global south. This book offers a greater understanding of what green marketing is, as well as the various levels of practices and the implementations thereof. It places specific emphasis on the people through which green marketing excellence can be achieved. Contributors argue that, given the complexity of green marketing, effective people management plays a key role in achieving green marketing success, and the chapters consider the role that green human resource management practices play in marketing. Providing a unique perspective on the successful implementation of green marketing, this book is an important resource for students, researchers and practitioners. It is of particular interest to those who desire a greater understanding of how organisations deal internally and externally with increasing pressure to become more socially responsible and embed 'greenness' in all their marketing activities. Robert Ebo Hinson is a Professor and Head of the Department of Marketing & Entrepreneurship at the University of Ghana Business School. Ogechi Adeola is an Associate Professor of Marketing and Head of Department of Operations, Marketing and Information Systems at the Lagos Business School, Pan-Atlantic University, Nigeria. Isaiah Adisa is a Management Researcher and Consultant. He is affiliated with the Olabisi Onabanjo University, Nigeria.


Digital
Ethics and Accountable Governance in Africa's Public Sector, Volume II : Mapping a Path for the Future
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ISBN: 9783031043253 9783031043246 9783031043260 9783031043277 Year: 2022 Publisher: Cham Springer International Publishing, Imprint: Palgrave Macmillan

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This book is a fascinating treatment of ethics, governance, and anti-corruption initiatives from a public sector management perspective and is especially relevant for an Africa looking to benefit from the recently launched Africa Continental Free Trade Area. This second part of a two-volume set spans a wide array of contemporary issues. Chapters explore the challenges related to building an ethical climate in Africa's public sector, what the imperatives of anti-corruption initiatives should be in Africa, ethical orientation in promoting project performance, corporate governance in Zimbabwe's local authorities and the role of NGOs/CSOs in promoting public sector accountability. On digitalisation, the book discusses the management of Tanzanian public service integrity in the digital era and digital innovation towards sustainable public sector administration in Africa. Public sector management, ethics and corporate governance academics, students, managers and policy makers will find this edited volume critical to improving public sector management in Africa.


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Ethics and Accountable Governance in Africa's Public Sector, Volume I : Ethical Compliance and Institutional Performance
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ISBN: 9783030953942 9783030953935 9783030953959 9783030953966 Year: 2022 Publisher: Cham Springer International Publishing, Imprint: Palgrave Macmillan

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This book is an excellent resource for academics and students interested in ethics and accountability in the public sector, as well as for practitioners, NGO workers and policymakers. Over the last decades, issues in ethical leadership have become central to the global call for higher moral standards on the part of corporate organisations and their leaders and managers. The book's chapters investigate these concerns in Africa, where governance gaps often reflect poor leadership. Parenthetically, in 2001, a UNDP report found difficulties in applying anti-corruption laws and managing public institutions in the continent. Twenty years on, significant efforts have been made to improve the situation, yet extensive challenges still subsist. In this first volume, contributors discuss the practice of ethics, anti-corruption, and performance management, and propose solutions, some general to the continent and others country-specific. Kemi Ogunyemi is an Associate Professor. She teaches ethics, anthropology, self-leadership and sustainability at Lagos Business School. She is also the director of the Christopher Kolade Centre for Research in Leadership and Ethics and the academic director for the School's Senior Management Programme. Isaiah Adisa is a management researcher and consultant based in Nigeria. He has co-edited book(s) with several other book chapters and journal articles in recognised outlets. He is affiliated with the Olabisi Onabanjo University, Ago-Iwoye, Ogun State, and his research interest cut across human resources management, organizational behaviour, marketing, and gender studies Professor Robert Ebo Hinson is the Deputy Vice Chancellor-Academic at the University of Kigali. He is also Visiting Professor of Marketing at the Lincoln International Business School, Professor of Marketing at the University of Ghana, and Extraordinary Professor of Marketing at the University of the Free State Business School.


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Digital business in Africa : social media and related technologies
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ISBN: 3030934985 3030934993 Year: 2022 Publisher: Cham, Switzerland : Springer International Publishing,

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Book
Green Marketing and Management in Emerging Markets
Authors: --- --- ---
ISBN: 9783030730079 9783030730086 9783030730062 Year: 2021 Publisher: Cham Springer International Publishing :Imprint: Palgrave Macmillan


Book
Ethics and Accountable Governance in Africa's Public Sector, Volume I
Authors: --- --- ---
ISBN: 9783030953942 9783030953935 9783030953959 9783030953966 Year: 2022 Publisher: Cham Springer International Publishing :Imprint: Palgrave Macmillan


Digital
Digital Business in Africa : Social Media and Related Technologies
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ISBN: 9783030934996 9783030934989 9783030935009 9783030935016 Year: 2022 Publisher: Cham Springer International Publishing, Imprint: Palgrave Macmillan

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"Evidence shows that the internet is a big equaliser amongst nations. Where people have access to digital technology, lives and livelihoods are sure to improve. There is no doubt in my mind that digital technology remains one of the most powerful keys to unlock Africa's immense potential. This well-timed book shines a much-needed spotlight on what Africa needs to do to take advantage of the possibilities that come with digital technology." -Alistair Mokoena, Country Director: Google South Africa This pioneering book explores how African businesses and organisations leverage social media, digital tools, and platforms to design and deliver products and services that meet market needs, create value, and enhance customer engagement. The book addresses three interrelated topics. First, it offers stimulating discussions on social media as Africa's digital marketplace, the socio-cultural and ethical aspects of social media marketing, the benefits and challenges of social media marketing, and the influence of Facebook usage. Second, it covers issues related to emerging technologies with a focus on digital financial inclusion, fintech, big data in marketing, cryptocurrency, and blockchain. Finally, it provides recommendations on how organisations in Africa can enhance their use of digital tools and platforms to drive efficiency and attain superior performance. The authors of this book share their vast and varied experience for the benefit of researchers, practitioners, entrepreneurs, CEOs, and students who are seeking to understand and exploit opportunities in Africa's digital marketplace. This book is a must-read on digital business in an emerging and dynamic continent - Africa. Ogechi Adeola is an Associate Professor of Marketing and Head of Department of Operations, Marketing and Information Systems at the Lagos Business School, Pan-Atlantic University, Nigeria. Jude N. Edeh is a Postdoctoral Fellow with the Chair of Business as Unusual: Innovation Practices and New Business Models, Kedge Business School, Marseille, France. Robert E. Hinson is the Deputy Vice Chancellor-Academic at the University of Kigali, Rwanda, Extraordinary Professor at the University of the Free State Business School, South Africa, and Professor of Marketing at the University of Ghana.

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