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The benefits of e-business performance measurement systems : a report for CIMA--the Chartered Institute of Management Accountants
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ISBN: 1281762989 9786611762988 0080888054 1856175251 9781856175258 9780080888057 6611762981 Year: 2008 Publisher: Amsterdam ; Boston : CIMA Pub./Elsevier,

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To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective


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The benefits of e-business performance measurement systems
Authors: --- ---
ISBN: 9781856175258 1856175251 9780080888057 0080888054 6611762981 9786611762988 Year: 2008 Publisher: Amsterdam Boston CIMA Pub./Elsevier

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Abstract

To participate fully in the new world of e-business, organisations have to make significant financial investments. How then, should they evaluate e-business investment proposals and monitor the resulting performance of their on-line business operations? To what extent are traditional performance measurement systems fit for a world where clicks not bricks determine business success? This CIMA report describes research investigating how organisations have been adapting their performance measurement systems for e-business. The research aimed to identify the features and benefits of an effective e-business performance measurement system by studying twelve organisations that have had some success in developing performance measurement systems suitable for the on-line environment. * Based on four years of case study research including interviews with 12 managers * offers a distinctive view of e-business in measuring the performance of a business * Recommendations are made based on the findings from cross case analysis.

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Accountancy

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