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This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to diff

System design. --- System analysis. --- Network analysis --- Network science --- Network theory --- Systems analysis --- System theory --- Mathematical optimization --- Design, System --- Systems design --- Electronic data processing --- System analysis --- System design --- Systems Analysis --- #SBIB:309H1720 --- Agent-Based Modeling --- Analysis, Systems --- Complexity Analysis --- System Dynamics Analysis --- Systems Approach --- Systems Medicine --- Systems Oriented Approach --- Systems Thinking --- Agent Based Modeling --- Agent-Based Modelings --- Analyses, Complexity --- Analyses, System Dynamics --- Analyses, Systems --- Analysis, Complexity --- Analysis, System Dynamics --- Approach, Systems --- Approach, Systems Oriented --- Approachs, Systems --- Approachs, Systems Oriented --- Complexity Analyses --- Dynamics Analyses, System --- Dynamics Analysis, System --- Medicine, Systems --- Medicines, Systems --- Modeling, Agent-Based --- Modelings, Agent-Based --- System Dynamics Analyses --- Systems Analyses --- Systems Approachs --- Systems Medicines --- Systems Oriented Approachs --- Systems Thinkings --- Thinking, Systems --- Thinkings, Systems --- Research --- Systems Theory --- Informatiekunde, informatie management --- Systèmes, Conception de. --- Systèmes, Analyse de.

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For over 40 years, the tech industry has been working to attract more women. Yet, women continue to be underrepresented in technology jobs compared to other professions. Worse, once hired, women leave the field mid-career twice as often as men. In 2013, Karen Holtzblatt launched The Women in Tech Retention Project at WITops.org, dedicated to understanding what helps women in tech thrive. In 2014, Nicola Marsden joined the effort, bringing her extensive knowledge and research on gender and bias for women in tech. Together with worldwide volunteers, this research identified what helps women thrive and practical interventions to improve women’s experience at work. In this book, we share women’s stories, our research, relevant literature, and our perspective on making change to help retain women. All the research and solutions we share are based on deep research and user-centered ideation techniques. Part I describes the @Work Experience Framework and the six key factors that help women thrive: a dynamic valuing team; stimulating projects; the push into challenges with support; local role models; nonjudgmental flexibility to manage home/work balance; and developing personal power. Employees thinking of leaving their job have significantly lower scores on these factors showing their importance for retention. Part II describes tested interventions that redesign work practices to better support women, diverse teams, and all team members. We chose these interventions guided by data from over 1,000 people from multiple genders, ethnicities, family situations, and countries. Interventions target key processes in tech: onboarding new hires; group critique meetings; and Scrum. Interventions also address managing interpersonal dynamics to increase valuing and decrease devaluing behaviors and techniques for teams to define, monitor, and continuously improve their culture. We conclude by describing our principles for redesigning processes with an eye toward issues important to women and diverse teams.

Diversity in the workplace. --- Personnel management. --- Engineering. --- Computer science. --- Professional education. --- Vocational education. --- Technology—Sociological aspects. --- Diversity Management and Women in Business. --- Human Resource Development. --- Technology and Engineering. --- Computer Science. --- Professional and Vocational Education. --- Science, Technology and Society.

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Contextual Design: Design for Life, Second Edition, describes the core techniques needed to deliberately produce a compelling user experience. Contextual design was first invented in 1988 to drive a deep understanding of the user into the design process. It has been used in a wide variety of industries and taught in universities all over the world. Until now, the basic CD approach has needed little revision, but with the wide adoption of handheld devices, especially smartphones, the way technology is integrated into people's lives has fundamentally changed. Contextual Design V2.0 introduces both the classic CD techniques and the new techniques needed to "design for life", fulfilling core human motives while supporting activities. This completely updated and revised edition is written in a clear, informal style without excessive jargon, and is the must-have book for any UX Design library. Users will find coverage of mobile devices and consumer and business products, all illustrated with new examples, case studies, and discussions on how to use CD with the agile development and other project requirements methods.

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Contextual Design: Design for Life, Second Edition, describes the core techniques needed to deliberately produce a compelling user experience. Contextual design was first invented in 1988 to drive a deep understanding of the user into the design process. It has been used in a wide variety of industries and taught in universities all over the world. Until now, the basic CD approach has needed little revision, but with the wide adoption of handheld devices, especially smartphones, the way technology is integrated into people’s lives has fundamentally changed. Contextual Design V2.0 introduces both the classic CD techniques and the new techniques needed to "design for life", fulfilling core human motives while supporting activities. This completely updated and revised edition is written in a clear, informal style without excessive jargon, and is the must-have book for any UX Design library. Users will find coverage of mobile devices and consumer and business products, all illustrated with new examples, case studies, and discussions on how to use CD with the agile development and other project requirements methods. Provides tactics on how to gather detailed data on how people live, work, and use products Helps develop a coherent picture of a whole user population Presents tactics on how to use the seven "Cool Concepts" to support core human motives and generate new product concepts guided by user data, ideation techniques, and principles key to producing a compelling user experience Explains how to structure the system and user interface to best support the user across place, time, and platform

System design. --- System analysis. --- User-centered system design. --- Human-computer interaction. --- Computer software --- Product design. --- Human factors.

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Is it impossible to schedule enough time to include users in your design process? Is it difficult to incorporate elaborate user-centered design techniques into your own standard design practices? Do the resources needed seem overwhelming? This handbook introduces Rapid CD, a fast-paced, adaptive form of Contextual Design. Rapid CD is a hands-on guide for anyone who needs practical guidance on how to use the Contextual Design process and adapt it to tactical projects with tight timelines and resources. Rapid Contextual Design provides detailed suggestions on structuring the proj

Information Technology --- General and Others --- System design. --- System analysis. --- Network analysis --- Network science --- Network theory --- Systems analysis --- System theory --- Mathematical optimization --- Design, System --- Systems design --- Electronic data processing --- System analysis