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Crisis management. --- Business communication. --- Interpersonal relations. --- Gestion de crise --- Communication dans l'entreprise --- Relations humaines --- Communication --- Conflict (Psychology)

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Management Management --- Leadership Leadership --- Stratégies (management) Strategieën (management) --- Managers Managers

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Bibliotheekmanagement --- Bibliotheken--Management --- Bibliothèques [Administration des ] --- Bibliothèques--Gestion --- Libraries--Management --- Library administration --- Library management --- Library personnel management --- Bibliothèques --- Personnel --- Direction --- Administration --- Public librarians --- Academic libraries --- Academic librarians --- Personnel Management --- Information services --- Personnel management --- 023 --- Bibliothéconomie Bibliotheekwetenschap --- Bibliothèques Bibliotheken --- Gestion des ressources humaines Personeelsbeleid --- Management Management --- Bibliotheekpersoneel --- 023 Bibliotheekpersoneel --- Bibliothèques --- Library employees --- Management --- Bibliothèques - Personnel - Direction --- Bibliothèques - Administration --- Academic libraries - Administration --- Information services - Personnel management

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Guide organisé en six chapitres pour comprendre comment influencer les autres pour parvenir aux résultats voulus, déjouer les tentatives de manipulation grâce à des attitudes et des méthodes, être capable d'influencer en milieu hostile tout en respectant une vision éthique des relations. Contient des exemples pour identifier les situations critiques et des tests pour évaluer ses aptitudes.

Business communication --- Communication --- Influence (Psychology) --- Communication dans l'entreprise --- Influence (Psychologie) --- Handbooks, manuals, etc --- Moral and ethical aspects --- Guides, manuels, etc --- Aspect moral --- Argumentation Argumentatie --- Pouvoir (relations humaines) Macht (menselijke relaties) --- Autorité Gezag

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