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Organizational climate and culture
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ISBN: 155542287X Year: 1990 Publisher: San Francisco : Jossey-Bass,

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Staffing organizations
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ISBN: 0876208782 9780876208786 Year: 1976 Publisher: Pacific Palisades Goodyear


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Staffing organizations
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ISBN: 0876208774 Year: 1976 Publisher: Pacific Palisades Goodyear

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Organizational climate and culture
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Year: 1990 Publisher: San Francisco (Calif.): Jossey-Bass

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Toward understanding and controlling customer : dissatisfaction with waiting
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Year: 1989 Publisher: Cambridge (Mass.): Marketing Science Institute

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Winning the service game
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ISBN: 0875845703 9780875845708 Year: 1995 Publisher: Boston, MA : Harvard Business School Press,

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Applied marketing --- Employee incentives --- Incentives in industry --- Labor incentives --- Prikkels in de industrie --- Stimulansen in de industrie --- Stimulants dans l'industie --- Customer services --- Employees --- Service à la clientèle --- Personnel --- Stimulants dans l'industrie --- Management --- Training of --- Gestion --- Formation --- 658.3 --- 64.012 --- 64.022 --- 658.8 --- 658.115.4 --- Customer service --- -Employees --- -Incentives in industry --- -#ECO:03.14:industrie en onderneming marketing --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Employee competitive behavior --- Employee morale --- Employee motivation --- Goal setting in personnel management --- Personnel management --- Laborers --- Workers --- Persons --- Industrial relations --- Personnel. Human factor. Human relations (Staff relations. Personal or interpersonal relations). Working atmosphere --- Planning, organization etc. --- Housekeeping in businesses, firms, other large establishments. Running of canteens and other services --- Marketing. Sales. Selling. Distribution --- Industrie studies industriële goederen. Services and related industries --- Incentives in industry. --- Management. --- Training of. --- 658.8 Marketing. Sales. Selling. Distribution --- 64.022 Housekeeping in businesses, firms, other large establishments. Running of canteens and other services --- 64.012 Planning, organization etc. --- 658.3 Personnel. Human factor. Human relations (Staff relations. Personal or interpersonal relations). Working atmosphere --- Service à la clientèle --- #ECO:03.14:industrie en onderneming marketing --- Employee development --- Employee training --- Employees, Training of --- In-service training --- Inservice training --- On-the-job training --- Training of employees --- Training within industry --- Vestibule schools --- Occupational training --- Employer-supported education --- Planning, organization etc --- Customer services - Management. --- Employees - Training of. --- Marketing --- Customer services - Management --- Employees - Training of


Book
The Oxford handbook of organizational climate and culture
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ISBN: 9780199860715 0199860718 9780199984305 1306683734 0199984301 0199860726 9780199860722 9781306683739 Year: 2014 Publisher: New York Oxford University Press

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"The Oxford handbook of organizational climate and culture presents the breadth of topics from industrial and organizational psychology and organizational behavior through the lenses of organizational climate and culture. The handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and couture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts"


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Service : de regels van het spel
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ISBN: 9025409369 Year: 1996 Publisher: Amsterdam Contact

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pronkelijke titel : winning the service game

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