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658.012.123 --- Systeemanalyse binnen het bedrijf

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Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The 'balanced scorecard', which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance on how to combine dissimilar measures into an overall appraisal of performance. A measurement technique called activity-based profitability analysis (ABPA) is suggested as a partial solution, especially to the problem of combining dissimilar measures. ABPA estimates the revenue consequences of each activity performed for the customer, allowing firms to compare revenues with costs for these activities and hence to discriminate between activities that are ultimately profitable and those that are not.

Organizational effectiveness --- Performance --- Total quality management. --- Measurement. --- Business, Economy and Management --- Business Management --- Total quality management --- #SBIB:033.AANKOOP --- #SBIB:303H60 --- #SBIB:35H202 --- 658.012.123 --- Quality management, Total --- TQM (Total quality management) --- Management --- Total quality control --- Measurement --- Bijzondere methoden: algemeen --- Overheidsmanagement: prestatiemanagement --- Systeemanalyse binnen het bedrijf --- Financial management --- Contrôle de gestion

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Business policy --- Strategic planning --- Industrial management --- Industrial organization --- Strategic alliances (Business) --- Organizational effectiveness --- 658.012.123 --- 658.112 --- Systeemanalyse binnen het bedrijf --- Site, location, place of business --- Industrial management. --- Industrial organization. --- Organizational effectiveness. --- Strategic planning. --- Strategic alliances (Business). --- 658.112 Site, location, place of business --- Goal setting (Strategic planning) --- Planning, Strategic --- Strategic intent (Strategic planning) --- Strategic management --- Planning --- Business planning --- Alliances in business --- Business alliances, Strategic --- Corporate alliances --- Strategic business alliances --- Strategic corporate alliances --- Strategic partnerships (Business) --- Partnership --- Business networks --- Management --- Organization --- Industries --- Industrial concentration --- Industrial sociology --- Business administration --- Business enterprises --- Business management --- Corporate management --- Corporations --- Industrial administration --- Management, Industrial --- Rationalization of industry --- Scientific management --- Business

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65.01 --- 658.012.123 --- #ECO:03.13:industrie en onderneming management --- #ECO:03.02:industrie en onderneming analyse --- management --- AA / International- internationaal --- 657.1 --- bedrijfsstrategie --- bedrijfsvoering, effectiviteit --- kwaliteitsbeheer --- performance measurement --- Organizational effectiveness --- -Performance --- -Competence --- Work --- Management --- Organization --- Methods and methodology. Theory and practice of organization --- Systeemanalyse binnen het bedrijf --- Methoden en stelsels van boekhouding. --- Measurement --- Performance --- Measurement. --- -Methods and methodology. Theory and practice of organization --- 65.01 Methods and methodology. Theory and practice of organization --- -Work --- Competence --- -65.01 Methods and methodology. Theory and practice of organization --- Methoden en stelsels van boekhouding

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In dit boek analyseren de auteurs hoe met behulp van het BSC-concept de missie, de doelstellingen en de strategie van de onderneming vertaald kunnen worden in prestatiemaatstaven. Ze reiken ideeën en ervaringen aan om in de praktijk een betere invulling aan de BSC te kunnen geven. Er wordt vooral aandacht geschonken aan nieuwe vormen van prestatiemeting op financieel vlak en op het vlak van integrale bedrijfsprocessen.Verder komt het meten van klanten- en personeelstevredenheid en het lerend en innovatief vermogen van de onderneming expliciet aan bod. Er wordt ook aandacht besteed aan het meten van de milieuprestaties van een onderneming. Het boek is ook doorweven met voorbeelden van indicatoren en implementaties van de BSC in diverse organisaties (industrie, dienstensector en non-profit).

Arbeids- en organisatiepsychologie --- management. --- BSC (balanced scorecard) --- bedrijfsorganisatie --- Business policy --- prestatiemetingsystemen --- 65.01 --- management --- balanced scorecard --- innovatiemanagement --- prestatiemeting --- strategisch management --- value management --- 65.01 Methods and methodology. Theory and practice of organization --- Methods and methodology. Theory and practice of organization --- (zie ook: bsc) --- #SBIB:316.334.2A552 --- #SBIB:35H202 --- #SBIB:001.HIVA --- #A9906A --- Orientation du personnel Personeelsorientatie --- Balanced scorecard Balanced scorecard --- Client Klant --- Mesure Maat --- Organisation en apprentissage Lerende organisatie --- Contrôle Controle --- Appréciation des prestations du personnel Prestatiebeoordeling --- Valeurs (personnel) Waarden (personeel) --- Management (cas concrets) Concreet management --- Comportement psychologique du personnel Psychologisch gedrag van het personeel --- 658.012.123 --- AA / International- internationaal --- 650 --- Kwaliteitszorg --- Managers --- e070345.jpg --- Partijen en strategieën in de onderneming: scientific management, tijds- een bewegingsstudies, beoordelingstechnieken, Taylorisme, kwaliteitsmanagement --- Overheidsmanagement: prestatiemanagement --- Systeemanalyse binnen het bedrijf --- Theorieën en grondbeginselen. Management --- Scorecard --- Managementtechnieken --- Prestatiemetingen --- Prestatie-indicatoren --- Kritieke succesfactoren --- Value based management --- Klantentevredenheid --- Arbeidsvreugde --- Management. --- Prestatiemeting --- Prestatie-indicator --- Kritieke succesfactor