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Libraries--Special collections--Surveys. --- Academic libraries--Surveys. --- Academic libraries--Evaluation. --- Libraries --- Academic libraries --- Special collections --- Evaluation.

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The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library

Library research --- Academic libraries --- Public libraries --- Evaluation --- libraries --- Universities --- evaluation. --- evaluation --- library sciences --- Economic indicators --- development indicators --- Bibliothèques universitaires --- Evaluation. --- County libraries --- Libraries, County --- Libraries --- College libraries --- Libraries, University and college --- University libraries --- Libraries and colleges --- Services to colleges and universities --- BPB0710 --- 027 --- 025.12 --- 025 --- 610 Informatiecentra. Algemeen --- 025 Bibliotheekbeheer --- Bibliotheekbeheer --- 025.12 Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Bibliotheekbeheer: statistieken, rapporten; prestatiemeting --- Academic libraries - Evaluation --- Public libraries - Evaluation --- Outil d'information

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Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success? In this groundbreaking new book from Routledge, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or 'UX') research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do. Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields.

Public services (Libraries) --- Academic libraries --- Library users --- College students --- Ethnology --- Bibliothèques --- Bibliothèques universitaires --- Utilisateurs des bibliothèques --- Etudiants --- Anthropologie sociale et culturelle --- Evaluation. --- Planning. --- Planning --- Attitudes. --- Case studies --- Methodology. --- Services aux usagers --- Evaluation --- Planification --- Attitudes --- Etudes de cas --- Méthodologie --- Usagers des bibliothèques --- Étudiants --- Ethnologie --- Évaluation --- Bibliothèques --- Bibliothèques universitaires --- Utilisateurs des bibliothèques --- Méthodologie --- Évaluation. --- Planification. --- Méthodologie. --- Public services (Libraries) - Evaluation --- Academic libraries - Evaluation --- Public services (Libraries) - Planning --- Academic libraries - Planning --- Library users - Attitudes --- College students - Attitudes --- Academic libraries - Case studies --- Ethnology - Methodology --- Usagers des bibliothèques --- Étudiants --- Évaluation. --- Méthodologie.