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Als vervolg op het eerder verschenen boek 'Account Management. Filosofie, instrumenten en implementatie' dat eerder 'managerial' van karakter is concentreert dit boek zich meer op de concrete praktijk van account management. Wat niet betekent dat het boek niet ook voor managers geschikt is - integendeel, bij het aansturen en begeleiden van account managers en het leiden van de commerciële operatie van de onderneming kunnen managers problemen ondervinden zonder kennis van de praktijk van account management. In 'Account management in de praktijk' komen o.a. aan de orde: - accountanalyse en accountplanningscyclus. - customer satisfaction measurement met praktische voorbeelden. - teamwerk en interface management, waarbij het concept interorganisatie wordt geïntroduceerd.Om 'Account management in de praktijk' goed te kunnen gebruiken, is basiskennis van het voorafgaande, meer theoretische boek nodig. De materie van dit boek is gebaseerd op langdurige ervaring van de auteur met account management in de praktijk.Zowel praktijkmensen, zoals account managers en commerciële managers, alsook studenten van HBO- en WO- opleidingen hebben baat bij dit boek.Bron : http://www.managementboek.nl
Accountmanagement --- Relatiemarketing --- Klantentevredenheid --- Klantgericht ondernemen --- Marketing --- Category management --- Praktijk
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Zakendoen in de huidige tijd is niet meer gebaseerd op 'hit and run', maar veeleer op het aangaan van relaties die zich over langere periodes uitstrekken. Vandaar dat de aandacht rondom account management toeneemt - een vraagstuk waar nog nauwelijks literatuur over bestaat. Terwijl succes in de markt staat of valt met de mogelijkheid de interne organisatie klantgericht te mobiliseren.Account management' is het eerste boek dat concrete aanwijzingen geeft hoe account management kan worden ingericht in de organisatie en biedt u daarvoor verschillende instrumenten en technieken. Startend vanuit het systeem van vertegenwoordigers en relatiemanagement beschrijft dit boek de systemen van regionaal, nationaal en internationaal account management. Van al deze systemen wordt de organisatorische problematiek besproken alsmede het werkterrein en de werkwijze van de account manager.Kortom 'Account management' geeft u een stappenplan voor implementatie van account management. Zodat de organisatie gaat meedenken met de klant en flexibel om kan gaan met klantenvragen. Waardoor er betere commerciële resultaten bereikt worden.In deze tweede geheel herziene druk is er nieuw informatiemateriaal aan de praktijkvoorbeelden toegevoegd en is de rest van de tekst grondig onder de loep genomen.Bron : http://www.managementboek.nl
Accountmanagement --- Relatiemarketing --- Klantentevredenheid --- Klantgericht ondernemen --- Marketing --- Category management --- Theorie --- Marketingtheorie
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Marketing --- retailmarketing --- Detailhandel --- Retailmarketing --- Loyaliteit --- Category management --- Elektronische handel --- Klantenbinding --- Partnershipping --- Partnership --- Financiewezen
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The book outlines a practical approach to shopper marketing in order to grow both revenue and brand equity. A story runs through the book in the first part of each chapter, so that it is easier to connect the theory and tools in the second part of each chapter, with a real-world scenario. The book follows the story of the Big Beverage Company, who receive a call from their biggest customer one afternoon asking for their help in getting the coffee category growing again. This sets the Big Beverage Company and their management team on a journey from being a brand-focused business, to one that understands how a broader emphasis on the category and its shoppers can lead to greater growth for themselves and their retail partners. The book contains over 300 industry and academic references as well as numerous examples from the author's own experience.
Marketing. --- Consumer behavior. --- category management --- digital marketing --- FMCG --- key account management --- retail marketing --- shopper insights --- shopper marketing
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This open access book emphasizes that procuring goods at the expense of the environment and those who live there is no longer acceptable. Fortunately, there is now an unstoppable force, created by a collective of diverse stakeholders, driving the sustainability agenda. A company’s sustainability standards can only truly be as good as those along its entire supply chain. The purpose of this book is to encourage and inspire companies on their journey to transform into responsible and sustainable businesses by addressing the supply chain, which reflects a significant part of a company’s expenses and thus
Purchasing & supply management --- Sustainability --- Management of specific areas --- Sustainability and procurement --- Sustainable sourcing --- Responsible sourcing --- Purchasing --- Category management --- Operating models --- ESG initiatives --- SDG initiatives --- Organizational transformation --- Sustainable supplier selection --- Sustainability targets --- Practitioner's Guide --- Supply Chain Management
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Marketing --- Marketingcommunicatie --- Merken --- Category management --- Creativiteit --- Trends --- Klantenbinding --- Geïntegreerde communicatie --- 658.8 --- 659 --- #SBIB:309H2812 --- #SBIB:042.GIFTCOM --- E01254.jpg --- 659 Publicity. Information work. Public relations --- Publicity. Information work. Public relations --- 658.8 Marketing. Sales. Selling. Distribution --- Marketing. Sales. Selling. Distribution --- Marketing, consumentengedrag, consumentisme --- Merk --- Trend --- Musiceren --- Financiewezen
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Management --- Marketing --- Distributiekanalen --- Internationalisering --- Corporate advertising --- Elektronische handel --- Internet --- Netwerkvorming --- Personeelsmanagement --- Winstdeling --- Retailmarketing --- Crisiscommunicatie --- Category management --- Merchandising --- Politieke marketing --- Cybermarketing --- management --- 658.8 --- 658.8 )* MARKETING --- marketing --- marketingmix --- 369.1 --- adressen --- jaarboeken --- marketing - marktonderzoek - marktanalyse --- Yearbooks --- Distributiekanaal --- Netwerk (relationeel) --- Financiewezen --- Onlinemarketing
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The sales function is becoming more and more strategic because (a) the customer base is rapidly evolving through internationalization, mergers, and acquisitions, and (b) the manufacturers' marketing and supply chain functions are being progressively centralized, regionalized, and globalized. Multinational companies develop most of their brands and activation programs with a global scope and feed their markets through international supply networks. As a result, their operating units--national or transnational--are asked to act as "selling machines," which must be capable of both implementing global corporate strategies locally and providing structured feedback to improve the efficacy of the international brand portfolio. In this context, the challenge for the sales function is to develop effective sales strategies and to deliver excellent sales operations. The purpose of the book is to provide a practical guide to sales management through the analysis of its key components: route to market, sales strategy, key performance indicators, organizational models, sales force management, customer business planning, sales and operations planning, and order to cash. For each of these topics, the content of the book is a balance of theory, practical tips, and tools, keeping in mind not only the "what," but also the "how" of the implementation.
Sales management. --- Sales management --- route to market --- sales strategy --- key performance indicators --- sales organization --- sales processes --- customer business planning --- sales and operations planning --- order to cash --- distributive strategy --- sales channels --- account management --- trade terms --- trade marketing --- category management --- shopper marketing --- field marketing --- sales operations --- customer service
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Social Sciences and Humanities. Marketing --- Marketing (General). --- Marketing --- communicatiemanagement --- marketing --- Mass communications --- 658.8 --- 659 --- marketingcommunicatie --- communicatie --- consumentengedrag --- 369.1 --- 658.8.01 --- 658.89 --- 659.1 --- Consumentengedrag --- Klantenrelaties (klantenbinding, klantentevredenheid, klantentrouw, klantgerichtheid, relatiemarketing) --- Marketingcommunicatie --- 659 Publicity. Information work. Public relations --- Publicity. Information work. Public relations --- 658.8 Marketing. Sales. Selling. Distribution --- Marketing. Sales. Selling. Distribution --- marketing, marktonderzoek, marktanalyse --- Merken --- Category management --- Creativiteit --- Trends --- Merk --- Trend --- Musiceren --- Financiewezen --- 360 --- pers en communicatie --- presse et communication
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