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This book informs debates about worker participation in the workplace or worker voice by analysing comparative historical data relating to these ideas during the inter-war period in Australia, Canada, Germany, the UK and the US. The issue is topical because of the contemporary shift to a workplace focus in many countries without a corresponding development of infrastructure at the workplace level, and because of the growing 'representation gap' as union membership declines. Some commentators have called for the introduction of works councils to address these issues. Other scholars have gone back and examined the experiences with the non-union Employee Representation Plans (ERPs) in Canada and the US. This book will test these claims through examining and comparing the historical record of previous efforts of five countries during a rich period of experimentation between the Wars. In addition to ERPs, the book expands the debate will by examining union-management co-operation, Whitley works committees and German works councils.

Management --- Industrial relations. --- Communication in industrial relations. --- Communication in industrial relations --- Industrial relations --- Employee participation. --- Employee participation --- History --- 1900-1999

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This book informs debates about worker participation in the workplace or worker voice by analysing comparative historical data relating to these ideas during the inter-war period in Australia, Canada, Germany, the UK and the US. The issue is topical because of the contemporary shift to a workplace focus in many countries without a corresponding development of infrastructure at the workplace level, and because of the growing 'representation gap' as union membership declines. Some commentators have called for the introduction of works councils to address these issues. Other scholars have gone back and examined the experiences with the non-union Employee Representation Plans (ERPs) in Canada and the US. This book will test these claims through examining and comparing the historical record of previous efforts of five countries during a rich period of experimentation between the Wars. In addition to ERPs, the book expands the debate will by examining union-management co-operation, Whitley works committees and German works councils.

Management --- Communication in industrial relations --- Industrial relations --- Employee participation --- History --- 1900-1999

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Aeronautics --- Aerospace industries --- Aeronautics --- Communication in industrial safety. --- Communication in industrial relations. --- Safety measures --- Certification --- Law and legislation --- United States.

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Communication in industrial relations --- Communication in management --- Industrial relations --- Industrial sociology --- Communication en relations industrielles --- Communication en gestion --- Relations industrielles --- Sociologie industrielle --- Communication in organizations --- Weber, Max, --- Habermas, Jürgen, --- Weber, Max, - 1864-1920. --- Habermas, Jürgen, - 1929 --- -Communication in industrial relations --- -Communication des entreprises --- Sociologie des organisations --- Sociologie du travail --- Communication des entreprises

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This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with politica l-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.

Social sciences. --- Social structure. --- Social inequality. --- Economic sociology. --- Industrial sociology. --- Social Sciences. --- Sociology of Work. --- Social Structure, Social Inequality. --- Organizational Studies, Economic Sociology. --- Call centers --- Communication in industrial relations. --- Employees. --- Industrial relations --- Telephone stations --- Sociology --- Industrial organization --- Industries --- Social aspects --- Economic sociology --- Economics --- Socio-economics --- Socioeconomics --- Sociology of economics --- Egalitarianism --- Inequality --- Social equality --- Social inequality --- Political science --- Democracy --- Liberty --- Organization, Social --- Social organization --- Anthropology --- Social institutions --- Equality.