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Dissertation
The impact of customer misbehavior on other customers' satisfaction. The moderating role of customer culture. The case of Vietnam and Belgium
Authors: --- --- ---
Year: 2017 Publisher: Liège Université de Liège (ULiège)

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The purpose of this study is to investigate how customer misbehavior impacts on other customers’ satisfaction toward the service firm. The moderating effect of national culture on the relationships among verbal abuse, dishonest action and customer satisfaction is also examined. Using survey data collected from Vietnam and Belgium, the findings indicate that customers’ satisfaction with the firm is negatively influenced by both verbal abuse and dishonest action of other customers. Deceitful behavior is found to have stronger negative effect on customers’ satisfaction. This confirms that different types of misbehaviors have different influences on other customers’ evaluation. Second, the relationship between verbal abusive behavior and other customers’ satisfaction is moderated by collectivism and uncertainty avoidance values, except for restraint cultural dimension. Finally, only uncertainty avoidance moderates the relationship between dishonest action and customer satisfaction. Collectivism and restraint dimensions are not found to have moderating effects on the relationship. The findings of current study provide Vietnamese and Belgian managers insights into the impact of cultural characteristics on customer satisfaction toward service firms, especially in restaurant context.

Current Perspectives.Readings from the InfoTrac - College Edition.Introductory Sociology.Research Updates
Authors: ---
ISBN: 0495007641 Year: 2006 Publisher: Belmont, CA Thomson Wadsworth

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Book
Organizational, motivational, and cultural contexts of volunteering : the European view
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ISBN: 3030928179 3030928160 3030928195 Year: 2022 Publisher: Cham : Springer International Publishing AG,

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This open access book offers a comprehensive view of the phenomenon of volunteer work: it examines motivational factors and questions of corporate organization and the social environment. In particular, this is the first book to present volunteer work in detail as a psychosocial resource and a source of well-being that should not be overused or abused. The book is based on the authors' 15 years of research into volunteer work in Europe. It provides clear instructions on designing volunteer work tasks, and on where boundaries must be respected. The findings include insights into cultural and national differences, and offer practical advice on the organization of volunteer work. This book answers questions like: How do we understand voluntary work? How essential is it that this kind of work remains unpaid and carried out by so-called laypersons with special motives? And what follows from this for the interaction between voluntary work and professionalized, paid employment? The analysis draws on perspectives from wellbeing research, organizational and industrial studies, social work, and related social sciences.


Dissertation
Quels sont les impacts de la culture du pays et de la culture du sport sur les mécanismes de résilience après un accident sportif ?
Authors: --- --- ---
Year: 2022 Publisher: Liège Université de Liège (ULiège)

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Objectif : L’objectif principal de cette recherche est d’évaluer les mécanismes de résilience mis en place après un accident sportif et l’influence de la culture du pays et du sport sur ceux-ci. Plus précisément, nous avons tenté d’observer l’existence d’un lien entre les scores de résilience de nos participants ayant subi un traumatisme physique lors de leur pratique sportive et leur culture auto-évaluée. Nous avons ainsi comparé les valeurs sous-tendues par les participants provenant de Belgique et de France aux valeurs des participants provenant des Etats-Unis et du Canada. Nous avons également comparé les valeurs des participants pratiquant un sport individuel à celles des participants pratiquant un sport collectif. &#13;&#13;Méthodologie : La récolte de données s’est déroulée via Internet et nous a permis de récolter 167 participations. Différents outils ont été utilisés afin de diffuser notre questionnaire et recruter nos participants. Ceux-ci ont été amenés à compléter le questionnaire des valeurs par portraits de Schwartz (PVQ-21, Shalom H. Schwartz, 2001), l’échelle d’impact de l’événement version révisée (IES-R, Brunet, A., St-Hilaire, A., Jehel, L. & King, S., 2003) /Impact of events scale-Revised (IES-R, Weiss, D. & Marmar, C., 1996) ainsi que l’échelle de résilience de Connor et Davidson (CD-RISC-25, Connor & Davidson, 2003). Notre échantillon est composé de sportifs majeurs, tout-venants, de tout niveau et ayant déjà vécu un accident au sein de leur pratique sportive. Nous retrouvons évidemment au sein de l’échantillon différentes nationalités propres aux participants (Belgique, Canada, France, Etats-Unis, Egypte et Congo) et résidant en Belgique, France, Etats-Unis ou Canada. &#13;&#13;Résultats : Bien que nous n’avons pu confirmer l’entièreté de nos hypothèses principales, nos résultats démontrent plusieurs relations significatives entre la nationalité de nos différents participants, leur score total à l’échelle de résilience de Connor et Davidson (2003), et certaines sous-dimensions de ce même questionnaire. Des différences culturelles, non seulement en fonction du lieu de résidence, mais aussi de la nationalité ont pu être mises en évidence grâce au questionnaire des valeurs par portraits (Schwartz, 2001). En reliant ces deux thématiques, nous nous apercevons que les valeurs culturelles sous-tendues par nos participants semblent pouvoir expliquer les différences de scores de résilience présentes au sein de notre échantillon. Nous n’avons cependant retrouvé au cours de cette recherche ni un effet du type de sport pratiqué, ni du traumatisme subi par leur accident sportif. &#13;&#13;Conclusion : Ce mémoire de recherche a permis d’associer trois thématiques centrales peu associées actuellement au sein de la littérature. Le fait que ce sujet soit encore peu abordé a donné à notre étude un versant davantage exploratoire. Au niveau scientifique, il semblerait donc que cette étude nous ait apporté de nouvelles pistes informatives ainsi que de nouvelles perspectives futures à explorer. Les résultats obtenus nous ont permis notamment de pouvoir répondre à notre question de recherche principale qui postulait des différences au niveau du score de résilience en fonction de la culture des participants en mettant en évidence des scores divergents selon les valeurs culturelles, la nationalité et le lieu de résidence de ceux-ci.


Book
Dancing with the dragon : doing business with China
Authors: ---
ISBN: 1606499718 Year: 2015 Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press,

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China has passed through a tumultuous 20th century. This journey included moving from foreign domination to a Communist peasant revolution to the opening of its economy through "capitalist reforms" in the latter part of the 20th century. As we advance into the 21st century, China, to the surprise of many, appears in all the annals of economic advancement even reaching the milestone of the second largest economy in the world. Where it was once marginalised on the global stage, China today stands at the forefront of most economic international issues and developments. Much of the developed world is still getting used to this new milestone of China as a leader of the international community. This book provides a fresh and possibly unorthodox examination of a number of contemporary business issues in relation to the current role China plays. Besides examining China's global trade approach, the authors address China's unique investment approach in three major strategic destinations for China - Africa, Europe, and Australia. A special attention is given to the global financial crisis and its European version of this crisis. The authors also address some areas of "strategic mistrust" from global partners as exemplified in the handling of giant telecommunications provider Huawei in the United States highlighting new perspectives in the China-U.S. relationship. The book provides a different perspective of China's way about doing business with global partners offering new approaches to the way China, the dragon, dances in the centre stage with rotating dancing partners.

Deep Culture : The Hidden Challenges of Global Living
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ISBN: 9781847690180 9781847690166 1847690165 9781847690173 1847690173 1847690181 9781847698582 1847698581 1281204781 9781281204783 9786611204785 6611204784 Year: 2007 Publisher: Blue Ridge Summit, PA : Multilingual Matters,

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A straightforward guide to understanding the hidden cultural challenges of adapting to life abroad. Combining intercultural theory and the voices of sojourners who talk about their experiences, it maps out the process of resisting, accepting and adapting to cultural difference. We see that all sojourners, from tourists, to expatriates to immigrants, go through a similar learning dynamic. We learn that intercultural experiences can be deep or shallow, and that hidden cultural difference can increase sojourner prejudice. The book examines intercultural sensitivity while avoiding “feel good” idealizations about cross-cultural contact. It brings clarity to debates regarding the importance of cultural difference and the effects of globalization. An essential resource for sojourners, language teachers and intercultural educators.


Book
Relative justice
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ISBN: 128333982X 9786613339829 1400840252 9781400840250 9781283339827 0691139938 9780691139937 Year: 2012 Publisher: Princeton Princeton University Press

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When can we be morally responsible for our behavior? Is it fair to blame people for actions that are determined by heredity and environment? Can we be responsible for the actions of relatives or members of our community? In this provocative book, Tamler Sommers concludes that there are no objectively correct answers to these questions. Drawing on research in anthropology, psychology, and a host of other disciplines, Sommers argues that cross-cultural variation raises serious problems for theories that propose universally applicable conditions for moral responsibility. He then develops a new way of thinking about responsibility that takes cultural diversity into account. Relative Justice is a novel and accessible contribution to the ancient debate over free will and moral responsibility. Sommers provides a thorough examination of the methodology employed by contemporary philosophers in the debate and a challenge to Western assumptions about individual autonomy and its connection to moral desert.


Book
Medieval translations and cultural discourse : the movement of texts in England, France and Scandinavia
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ISBN: 1280377763 9786613555670 1846158192 1843842890 Year: 2012 Publisher: Suffolk : Boydell & Brewer,

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Throughout the middle ages, many Francophone texts - 'chansons de geste', medieval romance, works by Chrétien de Troyes and Marie de France - were widely translated in north-western Europe. In the process, these texts were frequently transformed to reflect the new cultures in which they appeared. This book argues that such translations, prime sites for cultural movement and encounters, provide a rich opportunity to study linguistic and cultural identity both in and through time. Via a close comparison of a number of these texts, examining the various modifications made, and drawing on a number of critical discourses ranging from post-colonial criticism to translation theory, the author explores the complexities of cultural dialogue and dissent. This approach both recognises and foregrounds the complex matrix of influence, resistance and transformations within the languages and cultural traditions of medieval Europe, revealing the undercurrents of cultural conflict apparent in medieval textuality. Sif Rikhardsdottir is Lecturer in Comparative Literature at the University of Iceland.


Book
Blue Jeans : The Art of the Ordinary
Authors: ---
ISBN: 1283373599 9786613373595 0520952081 9780520952089 0520272188 9780520272187 0520272196 9780520272194 6613373591 9780520272187 9780520272194 9781283373593 Year: 2012 Publisher: Berkeley, CA : University of California Press,

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This fresh and accessible ethnography offers a new vision of how society might cohere, in the face of on-going global displacement, dislocation, and migration. Drawing from intensive fieldwork in a highly diverse North London neighborhood, Daniel Miller and Sophie Woodward focus on an everyday item-blue jeans-to learn what one simple article of clothing can tell us about our individual and social lives and challenging, by extension, the foundational anthropological presumption of "the normative." Miller and Woodward argue that blue jeans do not always represent social and cultural difference, from gender and wealth, to style and circumstance. Instead they find that jeans allow individuals to inhabit what the authors term "the ordinary." Miller and Woodward demonstrate that the emphasis on becoming ordinary is important for immigrants and the population of North London more generally, and they call into question foundational principles behind anthropology, sociology and philosophy.


Book
Migrants in Translation : Caring and the Logics of Difference in Contemporary Italy
Author:
ISBN: 0520958861 9780520958869 9780520958669 9780520276659 1306733103 9781306733106 0520276655 9780520276666 0520276663 Year: 2014 Publisher: Berkeley, CA : University of California Press,

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Migrants in Translation is an ethnographic reflection on foreign migration, mental health, and cultural translation in Italy. Its larger context is Europe and the rapid shifts in cultural and political identities that are negotiated between cultural affinity and a multicultural, multiracial Europe. The issue of migration and cultural difference figures as central in the process of forming diverse yet unified European identities. In this context, legal and illegal foreigners-mostly from Eastern Europe and Northern and Sub-Saharan Africa-are often portrayed as a threat to national and supranational identities, security, cultural foundations, and religious values. This book addresses the legal, therapeutic, and moral techniques of recognition and cultural translation that emerge in response to these social uncertainties. In particular, Migrants in Translation focuses on Italian ethno-psychiatry as an emerging technique that provides culturally appropriate therapeutic services exclusively to migrants, political refugees, and victims of torture and trafficking. Cristiana Giordano argues that ethno-psychiatry's focus on cultural identifications as therapeutic-inasmuch as it complies with current political desires for diversity and multiculturalism-also provides a radical critique of psychiatric, legal, and moral categories of inclusion, and allows for a rethinking of the politics of recognition.

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