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The human side of reference and information services in academic libraries : adding value in the digital world
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ISBN: 9781843342571 9781843342588 184334257X 1843342588 9781780631004 1780631006 Year: 2007 Publisher: Oxford, England : Chandos Publishing,

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This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?Focuses on information need


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Fundamentals of reference
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ISBN: 083899489X 9780838994894 9780838994900 0838994903 9780838910870 0838910874 Year: 2012 Publisher: Chicago, Ill. : American Library Association,

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An excellent training tool for both new and experienced staff, Fundamentals of Reference will quickly become your fundamental reference!


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Know it all, find it fast : an A-Z source guide for the enquiry desk
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ISBN: 1856049132 1856046524 Year: 2008 Publisher: London : Facet,

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There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately? Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks. Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.

Reference and collection development on the Internet : a how-to-do-it manual
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ISBN: 1555702430 9781555702434 Year: 1996 Volume: 66 Publisher: New York ; London Neal-Schuman Publishers

The successful academic librarian : winning strategies from library leaders
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ISBN: 1573872326 1573879576 9781573879576 9781573878784 1573878782 9781573878791 1573878790 9781573872324 9781573879569 1573879568 128331052X 9786613310521 1573872350 9781573872355 9781573871297 157387129X 9781283310529 6613310522 Year: 2005 Publisher: [Place of publication not identified] Information Today Inc

Going live : starting & running a virtual reference service
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ISBN: 0838908500 0838999301 9780838999301 9780838908501 Year: 2003 Publisher: Chicago : American Library Association,

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If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments—and their directors and


Book
Embedded librarianship
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ISBN: 0838994210 9780838994214 9780838994221 0838994229 9780838958575 0838958575 Year: 2012 Publisher: Chicago, Ill. ALA TechSource

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This issue of Library Technology Reports explores how embedded librarians can use free and low-cost teaching technologies to support and enhance participatory learning experiences in school and academic libraries. Case studies explore ways partnerships for learning were forged and the impact of these collaborative relationships on the understandings and experiences of learners of all ages.

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