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Assessing service quality : satisfying the expectations of library customers
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Year: 1998 Publisher: Chicago American library Association

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Periodical
Publics à l'oeuvre : pratiques culturelles à la Bibliothèque publique d'information du Centre Georges Pompidou
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ISBN: 2110016221 Year: 1986 Publisher: Paris Documentation française BPI

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Book
The library and its users : the communication process
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Year: 1992 Publisher: New York, Westport, London Greenwood Press

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Book
Public access microcomputers : a handbook for librarians /Patrick R. Dewey
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ISBN: 0816118973 Year: 1990 Publisher: Boston Hall

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It comes with the territory : handling problem situations in libraries
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ISBN: 0899508448 Year: 1993 Publisher: Jefferson Mcfarland

Publics et usages des bibliothèques : un défi pour la coopération : synthèse du colloque : Bibliothèque de France, le 24 mars 1998
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ISBN: 2842460375 Year: 1999 Publisher: Paris : Bibliothèque Publique d'Information du Centre Pompidou (B.P.I.),


Book
Teaching to individual differences in science and engineering librarianship : adapting library instruction to learning styles and personality characteristics
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ISBN: 9780081018811 0081018819 0081018827 9780081018828 Year: 2018 Publisher: Cambridge, MA : Chandos Publishing,

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Teaching to Individual Differences in Science and Engineering Librarianship: Adapting Library Instruction to Learning Styles and Personality Characteristics applies learning styles and personality characteristics to science and engineering library instruction. After introducing the idea that individuals tend to choose college majors and occupations in alignment with their learning style and personality characteristics, the book presents background on the Kolb Learning Styles model, the 16 PF (Personality Factor) framework, and the Big Five/Narrow Traits personality framework. It then reviews extant knowledge on the learning styles and personality characteristics of scientists, engineers and librarians.Next, the book considers general approaches to the personalization of instruction to learning styles and personality characteristics, opportunities for such personalization in science and engineering library instruction, and science and engineering librarian attitudes towards, and approaches to, this type of personalization of instruction.

Equity and excellence in the public library : why ignorance is not our heritage
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ISBN: 1317141814 1281238287 9786611238285 0754685071 9780754685074 9780754648062 0754648060 9781317141815 9781281238283 661123828X 9781315580173 9781317141808 9780815399599 1315580179 1317141822 0815399596 Year: 2007 Publisher: Aldershot, England ; Burlington, VT : Ashgate Pub.,

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This important volume by one of the leading scholars in the field examines and discusses how library professionals can meet the demands of policy makers to open up the public library service without destroying it.


Book
Assessing service quality
Authors: --- ---
ISBN: 9780838913086 0838913083 9780838913109 0838913105 0838913091 9780838913093 9780838913093 9780838913116 0838913113 Year: 2015 Publisher: Chicago

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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

Dealing with difficult people in the library
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ISBN: 0838907601 Year: 1999 Publisher: Chicago, Ill London American Library Association

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