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Bij procesmanagement vervult de manager de rol van stimulator.Hij zorgt ervoor dat de medewerkers voldoende zijn toegerust om hun taak te vervullen, weet weerstanden te overwinnen en de procesgang vloeiend te laten verlopen. Het organiseren staat centraal, niet de organisatie of de hiërarchie. De manager kan putten uit verschillende inzichten en technieken om zijn doel te bereiken. Ook kwaliteitsmanagement is een belangrijk uitgangspunt. De inzichten die daaruit voortkomen en met name de ideeën uit het INK-managementmodel worden gebruikt om grip te krijgen op het definiëren, besturen, beheersen en vernieuwen van processen.

Business policy --- 658.511.3 --- Process analysis --- 658.511.3 Process analysis

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In the management information system context, the implementation of an ERP system is always challenging. The goal of this project-thesis is to analyze the flows of a company and how these flows are integrated in a new ERP system. The studied company is the JD'C Group, a sheltered workshop located mainly in Grâce-Hollogne. This group is composed, on the one hand, by the Ateliers Jean Del'Cour, engaged in the packaging sector and in the electronic sector and, on the other hand, by JD'C Innovation, engaged in the composite components for the aerospace ant the defense industry.
The first part of this paper is dedicated to a theoretical overview of the ERP implementation, with a focus on the case of SMEs. Based on this theoretical aspect, the project of the JD'C Group is discussed. The reason for the change, the new chosen system and the planning of the project are criticized.
The second part of the project consists of a deep analysis of the different flows of JD'C Innovation, which is the first entity of the company to be launched on the new ERP system. Careful considerations have been given to the purchase-to-pay, the order-to-cash and the production processes. These analyses include firstly, a review of how the flows were managed in the former system and secondly, a review of how these flows are now managed on the new chosen ERP. In order to integrate all the flows, some specific developments have been brought to the ERP system with the aim of fitting to the reality of the JD'C group.
Finally, since the implementation has to be done in the other business units of the group, recommendations are given for ensuring that the project stays on track.

ERP --- ERP System Implementation --- Process Analysis --- SME --- Sheltered Workshop --- Sciences économiques & de gestion > Production, distribution & gestion de la chaîne logistique

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Wikipower is a young and fast growing SME active in the energy industry and looking to extend its activities to other industries. The company stands as/acts as a facilitator/intermediary between the consumer and the service provider. Its core mission is to help the consumer to leverage its buying power by switching from one service provider to another cheaper service provider trough a price comparison tool.
The purpose of this work was to explore the Belgian telecom industry in order to validate the possibility to adapt the price comparison tool to this market. 
After carrying a detailed market research, we found out that the churn rate regarding the postpaid mobile telephony segment leads to a potential market of 1.062.287 switch per year. Furthermore, there are a lot of plans available to the consumer giving room for substantial economies regarding this market segment. 
Moreover, the contextual analysis conducted in this work highlighted the need to position the price comparison tool on a differentiation strategy. This differentiation finds its roots/settles in the value proposition that consist of giving various tools to the user in order to be helped and assisted in its switch. In addition, Wikipower strives to be customer-centered in order to develop its new price comparison tool for the telecom industry. We applied the value proposition elements and the customer-centered approach to the design of the website in a requirement specification document. 
This focus on the customer led/allowed us to define a multichannel digital marketing strategy. We reviewed several communication media in order to identify the channels that would be carried out in this marketing strategy. The selected channels aim to acquire and support the customer along its buying process and provide additional value. 
The different parts previously discussed allowed us to forecast the potential of the price comparison tool in order to plan the necessary resources and the results the company could expect from this new market.
In conclusion, this work provides Wikipower with an overview of the market and will be helpful to decide whether or not deploy its activities in the telecom industry.

SME – Market analysis – Telecom industry – Price comparison tool – feasibility analysis – Digital marketing strategy – Business process analysis – Cross-selling --- Sciences économiques & de gestion > Marketing

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This book is a concise introduction to the essential concepts and tools used in the Lean method for improving business processes. It constitutes a sufficient toolkit to enable practitioners to quickly start using Lean to improve business processes in their workplace. Alternatively, it can also serve as a textbook in undergraduate or master's programs. This book succinctly describes the benefits of Lean in manufacturing, sales, administration, distribution, health care, and other industries, as well as providing a step-by-step description of how Lean is applied.

Lean manufacturing. --- continuous improvement --- efficiency --- lead time reduction --- Lean --- Lean manufacturing --- Lean Six Sigma --- process analysis --- process improvement --- process management --- process mapping --- value stream mapping

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For graduate level courses in Operations Management or Business Processes. A structured, data-driven approach to understanding core operations management concepts.Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process. The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter–all of which are illustrated with contemporary examples from practice.

Physical distribution --- intern transport --- 658.511.3 --- 658.51 --- 658.7 --- Process analysis --- Organization of production --- Buying. Purchasing. Procurement. Management of stock --- Production management. --- Process control. --- 658.7 Buying. Purchasing. Procurement. Management of stock --- 658.51 Organization of production --- 658.511.3 Process analysis --- Production management --- Process control