Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Create a service advantage with the help of customer service guru Ron Zemke.

Customer services --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Distribution strategy --- Customer service --- Customer services --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Customer services.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Customer services. --- Consumer behavior --- Consumentengedrag. --- Customer services --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Service computing is a cross-disciplinary field that covers science and technology, and represents a promising direction for distributed computing and software development methodologies. It aims to bridge the gap between business services and IT services by supporting the whole lifecycle of services innovation. Over the last ten years applications in industry and academic research have produced considerable progress and success Service Computing: Concept, Method and Technology presents the concept of service computing and a proposed reference architecture for service computing research bef

Customer services --- Information technology. --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Customer relationship management (CRM) strategies have become increasingly important worldwide due to changes in expectations from customers as well as changes in the nature of markets. This book puts forth a conceptualization that attempts to not only outline CRM's domain but also to reconcile the divergent perspectives found in the academic and popular literature. Readers can see through measurable data-containing examples how the theory is applied with great success by various real-life examples. This book presents innovative proven methods for determining whether a CRM strategy for changing the way a company provides service (by adding new technology, processes, and procedures) will realize the return on the investment projected. It could be a great help to CRM personnel, student, managers and any one that works directly or indirectly with customers.

Customer services. --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations --- Business strategy