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Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as

Information retrieval --- Library automation --- Electronic reference services (Libraries) --- Bibliothèques --- Case studies --- Services de référence électroniques --- Cas, Etudes de --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Reference services (Libraries)

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Electronic reference services (Libraries) --- Library & Information Science --- Social Sciences --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Reference services (Libraries) --- 025.5 --- 025.5 Inlichtingenwerk. Reference services --- Inlichtingenwerk. Reference services --- Bibliothèques --- Services de référence électroniques

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This book outlines and evaluates the digital reference services in libraries worldwide. The work is based on an international collaborative project between two groups from German and Chinese institutions, during which digital reference services provided by nearly 200 libraries all over the world were evaluated. The book also examines the reasons for the resulting differences; it also contains more generic proposals and perspectives on digital reference services.An international, evaluative approach is takenIncludes unique information - which has never before being gath

025.5 --- 025.5 Inlichtingenwerk. Reference services --- Inlichtingenwerk. Reference services --- Electronic reference services (Libraries) --- Bibliothèques --- Evaluation. --- Services de référence électroniques --- Evaluation --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Reference services (Libraries)

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If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments—and their directors and

Information retrieval --- Library automation --- Electronic reference services (Libraries) --- Internet in library reference services --- Bibliothèques --- Internet dans les services de référence (Bibliothèques) --- Services de référence électroniques --- Internet in library reference services. --- Internet in reference services (Libraries) --- Reference services (Libraries) --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources

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Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!

Electronic reference services (Libraries) --- Mobile communication systems --- Instant messaging. --- Text messages (Cell phone systems) --- Messages, Text (Cell phone systems) --- Text messages (Telephone systems) --- Texts (Cell phone messages) --- Cell phone systems --- IM (Instant messaging) --- Messaging, Instant --- Data transmission systems --- Microblogs --- Telecommunication in libraries --- E-mail reference services (Libraries) --- Electronic mail reference services (Libraries) --- Email reference services (Libraries) --- Digital reference services (Libraries) --- Virtual reference services (Libraries) --- Computer network resources --- Reference services (Libraries) --- Library applications.