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crisis communication --- emergency management --- risk communication --- disasters --- communication --- Mass communications
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Nordic model --- COVID-19 (Disease) --- Pandemics --- Scandinavia --- Norden --- Nordic crisis communication --- Risk cultures
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Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French).
Communication in crisis management. --- Public relations --- Management. --- Crisis Communication. --- Crisis Management. --- Organizational Crisis.
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Mass communications --- Communication --- Crisis management --- Gestion de crise --- Social aspects --- Economic aspects --- Political aspects --- Aspect social --- Aspect économique --- Aspect politique --- Communication dans l'entreprise --- Médias et crises --- Communication in management --- Relations publiques --- Politique gouvernementale --- Crisis communication --- Crisis communication. --- Aspect économique --- Communication - Politique gouvernementale
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There was a time when crises on college and university campuses were relatively rare. Much has changed, and it has changed quite rapidly. Rather than being isolated incidents requiring the sole attention of presidents, chancellors, or communication professionals, the proliferation of crises across campuses means that crisis leadership has now become fundamental to the work of university personnel across levels, disciplines, and institutions. Drawing upon the findings of forty interviews with senior leaders from ten major research universities across the United States and a content analysis of over one thousand articles from a variety of news outlets, Crisis Leadership in Higher Education presents a theory-informed framework for academic and administrative leaders who must navigate the institutional and environmental crises that are most germane to institutions of higher education. The perspectives offered in this book remind us that it is in the chaos and uncertainty of crisis that leadership becomes most visible and most critical.
Education, Higher --- Universities and colleges --- Crisis management --- Educational leadership --- Communication in higher education --- Administration. --- Leadership, higher education, crisis, college campuses, university campuses, institutional crises, environmental crises, academic leaders, administrative leaders, crisis leadership, college, university, crisis management, crisis communication.
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This updated edition of Marketing Management and Communications in the Public Sector provides a thorough overview of the major concepts in public sector marketing and communications, two fields that have continued to grow in importance for modern public administrations. With extended coverage of topics such as social marketing and institutional communication, the authors skilfully build on the solid foundations laid down in the previous edition. Replete with real-world case studies and examples, including new material from the USA, Australia, and Asia, this book gives students a truly international outlook. Additional features include exercises and discussion questions in each chapter and an illustrative extended case study. This refreshed text is essential reading for postgraduate students on public management degrees, and aspiring or current public managers.
Government publicity. --- Communication in public administration. --- Marketing --- Management. --- Public administration --- Publicity, Government --- Communication in public administration --- Marketing management --- Business logistics --- Public relations --- communication ethics --- communication models --- communication strategies --- communication theory --- co-branding --- crisis communication --- Jean-Patrick Villeneuve --- marketing instruments --- non-profit management --- public administration --- public communication --- public management --- public marketing --- public sector marketing --- public-private partnerships --- social marketing
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This open access book offers unique insights into how governments and governing systems, particularly in advanced economies, have responded to the immense challenges of managing the coronavirus pandemic and the ensuing disease COVID-19. Written by three eminent scholars in the field of the politics and policy of crisis management, it offers a unique ‘bird’s eye’ view of the immense logistical and political challenges of addressing a worst-case scenario that would prove the ultimate stress test for societies, governments, governing institutions and political leaders. It examines how governments and governing systems have (i) made sense of emerging transboundary threats that have spilled across health, economic, political and social systems (ii) mobilised systems of governance and often fearful and sceptical citizens (iii) crafted narratives amid high uncertainty about the virus and its impact and (iv) are working towards closure and a return to ‘normal’ when things can never quite be the same again. The book also offers the building blocks of pathways to future resilience. Succeeding and failing in all these realms is tied in with governance structures, experts, trust, leadership capabilities and political ideologies. The book appeals to anyone seeking to understand ‘what’s going on?’, but particularly academics and students across multiple disciplines, journalists, public officials, politicians, non-governmental organisations and citizen groups.
Comparative politics --- Public administration --- Comparative Politics --- Public Policy --- Public Administration --- Open Access --- COVID-19 --- coronavirus --- pandemic --- crisis management --- crisis decision-making --- political theory --- crisis politics --- crisis exploitation --- policymaking --- institutional reform --- democratic governance --- transboundary crises --- crisis communication --- crisis narratives --- centralization --- effectiveness --- legitimacy --- leadership credibility --- public trust --- COVID-19 Pandemic, 2020 --- -Crisis management in government. --- Political aspects.
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Given that communication is the lifeblood of an organization, managerial leaders need to understand how to use communication strategies to build their teams to achieve organizational objectives. Studies repeatedly point to the impact communication skills have on the ability of managerial leaders to succeed or fail. Too often individuals move into managerial leadership roles without awareness of the need to improve their communication skills. These individuals may be subject matter experts whose technical skills allowed them to succeed as individual team members, but when placed in managerial leadership roles, they fail because they lack the relationship building skills needed to foster teamwork. Therefore, this book provides the communication principles that are so critical for today's managerial leader.
Business communication. --- Communication in management. --- interpersonal communication --- written communication --- oral communication --- managerial leadership communication --- social media --- teaming --- crisis communication --- virtual teaming --- feedback --- coaching --- mentoring --- listening --- meetings --- emotional intelligence --- interviews --- ethical communication --- presentations --- e- mail --- blogs --- business letters --- memos --- reports --- communication principles --- 7 Cs of effective business writing --- proofreading --- building trust --- conflict --- asking questions --- nonverbal --- direct versus indirect writing strategy
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The quality of leadership in any organization--business, social, military, and government--is enhanced or limited by the quality of its leadership communication. The authors of this book, both of whom are experienced in the practice and study of enterprise communication, assert that leadership is given force by strategic communication that produces results required in competitive conditions. For the professional in enterprise communication, this brings into focus two questions: (1) What is the relevance of communication in the leadership process of reaching best achievable outcomes (BAOs)? and (2) How does the primary communication professional attain expert influence and success in a leadership position? This book provides insights and guidance on functioning at the highest levels of the corporate communications profession. This function by an individual identified in many companies as the chief communication officer (CCO) has risen in importance in free-enterprise economies, coincident with the evolution of social media, journalism, data analytics, government engagement, change management, and other factors shaping enterprise strategies and success. The book examines the enterprise CCO at three levels: the communicator rising toward, or newly positioned in responsibility for, enterprise communication; the CCO as a collaborator in leadership with others (chief executive and chief financial officer are examples of those with whom leadership communication is structured and driven); and the developed, influential communication chief dealing with missions, strategies, and the execution of enterprise vision. A detailed guidance is given on information flow that takes advantage of stakeholder perception management and the productive, enabled employee culture. Crisis communication in modern contexts is explained, with emphasis on precrisis intelligence gathering through social conversation analysis, and procedures for crisis communication management are drawn from cases provided by CCOs in author interviews and lectures in the authors' graduate classes at Georgetown University.
Business communication. --- Leadership. --- advocacy --- Arthur W. Page --- best achievable outcomes --- business purpose --- CCO --- chief communication officer --- chief executive officer --- collaboration --- communication consulting --- corporate character --- corporate communications --- corporate governance --- corporate reputation --- crisis communication --- C-suite communication --- culture change --- employee value proposition --- enterprise culture --- influence --- information flow --- leadership communication skills --- leadership presentation --- leadership traits --- leading change --- shared value deals --- social media analysis --- stakeholder perception management --- strategic communications --- strategic leadership --- strategy execution --- strategy implementation --- transformational change --- vision --- WIIFM --- workplace motivation
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Analyse des enjeux de ce type de communication en situation de crise, notamment les caractéristiques de toute crise, l'organisation de la gestion des crises, la typologie des messages et le rôle des médias.
Communication in crisis management --- Communication --- Entreprises --- Crisis management --- Relations publiques. --- Communication. --- Crisis communication. --- France. --- Frankrig. --- Krisekommunikation. --- Gestion de crise. --- Communication dans les organisations. --- Médias et crises. --- Médias et crises --- Communication dans les organisations --- Gestion de crise --- Relations publiques --- Communication in organizations --- Corporations --- Communication policy --- Public relations --- Politique gouvernementale --- AA / International- internationaal --- 650 --- 658.315 --- Communication de crise Crisiscommunicatie --- Information (gestion) Informatie (management) --- Theorieën en grondbeginselen. Management. --- Communicatie binnen het bedrijf. Bedrijfskrant. --- Communicatie --- Crisiscommunicatie --- Crisis public relations --- Mediarelaties --- Sociale communicatie --- Theorieën en grondbeginselen. Management --- Communicatie binnen het bedrijf. Bedrijfskrant --- Mediarelatie --- Entreprises - Relations publiques. --- Gestion des crises --- Politique de la communication
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