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Benchmarking has been around for a long time. It became popular in the late 1980s when organisations using the process demonstrated its benefits by achieving significant breakthroughs in performance. Benchmarking is based on a philosophy of continuous improvement, where everyone is encouraged to improve the way things are done. It provides a systematic way of studying business practices and learning from other organisations. Benchmarking can be internal (i.e. within the organisation) or external (within the same or different industries, with competitors or non-competitors). This booklet explai

Benchmarking (Management). --- Performance -- Measurement. --- Total quality management.

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portfoliobeheer --- waardemanagement --- performance measurement --- risk management --- Hedge funds --- Risk management

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Industrial productivity --- Organizational effectiveness --- Performance --- industrial productivity. --- organization effectiveness. --- performance measurement. --- Measurement. --- Industrial productivity. --- Organization effectiveness. --- Performance measurement. --- Measurement

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La mise en place de systèmes d'information décisionnels (SID) dédiés au pilotage de la performance facilite la prise de décision et l'alignement stratégique des organisations en recherche d'efficacité et d'efficience. Ces systèmes assurent la restitution d'informations fiables, précises et pertinentes au moyen d'indicateurs structurés en tableaux de bord. Ils s'appuient sur les méthodes de contrôle de gestion et de pilotage de la performance (benchmarking, balanced scorecard...). Cet ouvrage analyse les principes de construction d'un SID pour le pilotage de la performance en proposant un modèle d'architecture : datawarehouse et datamarts modélisés en étoile, Operational Data Store, cubes et tableaux de bord diffusés via le Web. Il détaille la conception des systèmes d'alimentation, de stockage et de restitution en intégrant la gestion de la qualité des données, la validation du SID et la gestion de ses évolutions.

Management information systems --- Performance --- Measurement --- Performance - Measurement --- contrôle de gestion --- entreprise performante --- tableau de bord

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Exchange traded funds (ETFs) are collective investment vehicles that have known a growing interest over the past years. Yet, only a few studies were dedicated to the measurement of their performance. In this thesis, I examine one of the most widely used performance measure for passive management, the information ratio. I analyze its weaknesses and assumptions, and justify the need for a new performance measure that will be applicable to ETFs. The information ratio does not work well when the tracking difference is negative and it does not take into account the magnitude of the tracking error (Roncalli, 2014). Moreover, it assumes that the excess returns are normally distributed. 
I select a sample of 30 ETFs and show that their excess returns are not normally distributed. Therefore, I develop a new performance measure that takes into account the skewness and the kurtosis of the distribution. Moreover, I consider the work of Hübner (2005) to take into account the relative performance of the benchmark. 
I apply this new performance measure on the ETFs from the sample and analyze the results. As expected, the ranking obtained seems to show a positive correlation between performances of ETFs tracking the same benchmark. Moreover, a rolling window analysis highlights the stability of the measure when using windows of different widths. 
In order to assess the quality of the measure, I first test its robustness in the measurement of performance persistence. I show that, using well known statistical tests, the measure is relatively robust in measuring performance persistence since the results indicate persistence for the sample. The same tests are then performed on the information ratio. Since the results also show persistence of the sample, it means that the new performance measure is good at identifying persistent winners when the sample is composed of funds that are persistent in their performance. 
However, the results of the tests of persistence indicate slightly better results for the information ratio. I explore two hypotheses to explain this result. Firstly, it can be due to the characteristics of the ETFs from the sample. Secondly, it can be explained by performance manipulations on the information ratio.

ETF --- Performance measurement --- Information Ratio --- Tracking Error --- Value-at-Risk --- Persistence --- Sciences économiques & de gestion > Finance