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The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology- enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing service processes to unlock value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co- creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities--that is, capabilities--of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.

Customer services. --- Customer. --- Innovation. --- Processes. --- Self-service. --- Services. --- Service inventory. --- Service process design. --- Service provider. --- Technology. --- Value co-creation.

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The overall goal of this book is to give the reader a state-of-the-art synopsis of the pharmacist services domain. To accomplish this goal, the authors have addressed the social, psychosocial, political, legal, historic, clinical, and economic factors that are associated with pharmacist services. In this book, you will gain cutting-edge insights from learning about the research of experts throughout the world. The findings have relevance for enhancing pharmacist professionalism, pharmacist practice, and the progression of pharmacist services in the future.

n/a --- medication experience --- medication safety --- collaborative practice --- age disparities --- Comprehensive Medication Management --- pharmacist --- pharmaceutical care --- readmissions --- healthy people 2020 --- multiple chronic conditions --- comparative case study --- billing --- interprofessional care --- clinical pharmacy --- safety --- community pharmacy --- qualitative research --- 21st century history --- medication management --- innovation science --- clinical results --- healthcare access --- documentation --- cost avoidance --- code of ethics --- misuse --- intention --- experiential learning --- opioid use disorder --- pharmacist workforce --- adverse drug events --- cue orientation --- pharmacy intern --- continuity of patient care --- decision-making --- community-based pharmacist practitioners --- service process --- quality assurance --- vaccination --- medication-related problems --- medication therapy management --- chronic kidney disease --- services marketing --- pharmacist roles --- health workers --- disposal --- federally qualified health center --- pharmacy services --- student pharmacist --- pharmacy communication --- interrupted time series analysis --- interprofessional practice and education --- 20th century history --- pharmacist services --- transitions in care --- retail clinics --- pharmacy clinical services --- counseling --- brown bag --- chronic diseases --- observation --- medication therapy problems --- ambulatory care --- mobile health units --- human papilloma virus --- community-based pharmacy --- medication reconciliation --- pharmacy learners --- collaboration --- care plan --- primary care --- interprofessional training --- travel --- theory of planned behavior. --- information sharing --- pharmacy practice --- health care policy --- medication adherence --- ethics --- pharmaceutical intervention --- medication synchronization --- counselling --- comprehensive medication review --- medication use burden --- dispensing --- pharmacy staff --- communication --- mental illness --- pharmacy benefit manager (PBM) --- focus group interviews --- South Asian --- pharmaceutical regulation --- wellness programs --- serviced marketing --- emergency unit --- immunization --- pharmacy --- quality measurement/benchmarking --- advanced practice pharmacist provider --- job satisfaction --- job-related preferences --- naltrexone --- medication discrepancies --- interprofessional --- CMS Star rating --- HPV vaccination --- regulatory --- clinical practice --- community pharmacists --- ethical models --- immunization programs --- health policy --- nurse practitioners --- history of pharmacy --- cystic fibrosis --- focus groups --- community pharmacy practice --- gender disparities --- pharmaceutical care practice --- comprehensive medication management --- value --- design thinking --- grants --- value-added services --- pharmacists --- adherence --- implementation --- opioid --- primary health care --- mental health first aid --- pharmacy practice faculty --- community pharmacy services --- comprehensive medication management services --- pharmacy education --- coordinated care --- management --- mental health care --- competitive advantage --- organizations --- Denmark --- naloxone --- compensation