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ISBN: 9780999081419 Year: 2017 Publisher: Sanford Simple Programma, LLC
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ISBN: 9062332692 Year: 1987 Publisher: Eindhoven : Philips research laboratories,
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The adoption of packaged software is becoming increasingly common in a variety of organizations and much of the packaged software literature presents this as a straightforward, linear process based on rationalistic evaluation. This paper applies the framework of power relations developed by Markus and Bjorn-Andersen to a longitudinal study concerning the adoption of a customer relationship management package in a small organization. This is used to highlight both overt and covert power issues within the selection and procurement of the product and illustrate the interplay of power between senior management, information technology (IT) managers, IT vendors and consultants and end-users. The paper contributes to the growing body of literature on packaged software and also to our understanding of how power is deeply embedded within the surrounding processes.
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ISBN: 9044006975 Year: 2003 Publisher: Den Haag Ten Hagen en Stam Uitgevers
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ISBN: 2729606629 Year: 1997 Publisher: Paris InterEditions
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ISBN: 9020119214 Year: 1986 Volume: vol *83 Publisher: Deurne Kluwer Technische Boeken
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Periodical
ISSN: 18632122 Publisher: Berlin European Association of Software Science and Technology
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ISBN: 0070507902 Year: 1988 Publisher: New York (N.Y.) : McGraw-Hill,
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ISBN: 0077077350 Year: 1994 Publisher: London : McGraw-Hill,
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